topic Re: PROBLEM WITH RECEIVING CORRECT REFUND in Customer Care

PROBLEM WITH RECEIVING CORRECT REFUND

mousiegirl — Mon, 06 Aug 2018 16:40:48 GMT

I received item H211586. The item was defective, one was etched in the correct design, the other etched in an incorrect design, so I called customer service and explained it, then returned it.

I noticed that even though I had called, written a note explaining the problem and on the packing slip, I only received half of the refund, instead of a complete refund. I called customer service yesterday, and was assured that I would receive the balance of the refund totalling a complete refund.

This morning I received an email from Q stating I had been refunded $5.50, so I called again asking what this was for. The rep was less than pleasant saying I was refunded in total, so I asked why isn't that amount in the email, or in my purchases, it is nowhere, so he said he would send confirmation by mail.

A customer should not have to go through all of this in order to receive a refund for a defective item. Apparently, no one reads the packing slip stating reason for return, not inspects the item. I asked customer service this yesterday, and was told he didn't know, he didn't work in that department, that I would have to ask someone who worked there, a sarcastic response, as if a customer has access to anyone in the returns department, unbelievable.

Re: PROBLEM WITH RECEIVING CORRECT REFUND

Kim-QVC — Mon, 06 Aug 2018 16:47:41 GMT

@mousiegirl wrote:

I received item H211586. The item was defective, one was etched in the correct design, the other etched in an incorrect design, so I called customer service and explained it, then returned it.

I noticed that even though I had called, written a note explaining the problem and on the packing slip, I only received half of the refund, instead of a complete refund. I called customer service yesterday, and was assured that I would receive the balance of the refund totalling a complete refund.

This morning I received an email from Q stating I had been refunded $5.50, so I called again asking what this was for. The rep was less than pleasant saying I was refunded in total, so I asked why isn't that amount in the email, or in my purchases, it is nowhere, so he said he would send confirmation by mail.

A customer should not have to go through all of this in order to receive a refund for a defective item. Apparently, no one reads the packing slip stating reason for return, not inspects the item. I asked customer service this yesterday, and was told he didn't know, he didn't work in that department, that I would have to ask someone who worked there, a sarcastic response, as if a customer has access to anyone in the returns department, unbelievable.

Good morning @mousiegirl - thank you for letting us know that this happened. I apologize and I have submitted the feedback to our warehouse teams. I have issued a full refund for this order and I am very sorry that you had to follow up on this defective return. Thank you for shopping and posting with us! ~Kim

Re: PROBLEM WITH RECEIVING CORRECT REFUND

Nightowlz — Mon, 06 Aug 2018 16:53:40 GMT

I know what you mean. Half the time I'm out shopping & ask someone working there a question the answer is normally that's not my Dept. Ok that's fine get someone for me that works in that Dept instead of walking off? DUH!!!!!!!!!!!!

Re: PROBLEM WITH RECEIVING CORRECT REFUND

mousiegirl — Mon, 06 Aug 2018 18:50:55 GMT

@Kim-QVC wrote:
@mousiegirl wrote:
I received item H211586. The item was defective, one was etched in the correct design, the other etched in an incorrect design, so I called customer service and explained it, then returned it.

I noticed that even though I had called, written a note explaining the problem and on the packing slip, I only received half of the refund, instead of a complete refund. I called customer service yesterday, and was assured that I would receive the balance of the refund totalling a complete refund.

This morning I received an email from Q stating I had been refunded $5.50, so I called again asking what this was for. The rep was less than pleasant saying I was refunded in total, so I asked why isn't that amount in the email, or in my purchases, it is nowhere, so he said he would send confirmation by mail.

A customer should not have to go through all of this in order to receive a refund for a defective item. Apparently, no one reads the packing slip stating reason for return, not inspects the item. I asked customer service this yesterday, and was told he didn't know, he didn't work in that department, that I would have to ask someone who worked there, a sarcastic response, as if a customer has access to anyone in the returns department, unbelievable.

Good morning @mousiegirl - thank you for letting us know that this happened. I apologize and I have submitted the feedback to our warehouse teams. I have issued a full refund for this order and I am very sorry that you had to follow up on this defective return. Thank you for shopping and posting with us! ~Kim

@Kim-QVC Thank you, I just received an email with the rest of the refund.

Re: PROBLEM WITH RECEIVING CORRECT REFUND

RespectLife — Tue, 07 Aug 2018 13:29:38 GMT

@Kim-QVC

I am having a similar problem with the full refund of a defective item.

Would you kindly email me so I could discuss it with you?

I'd appreciate it. Thank you.

Re: PROBLEM WITH RECEIVING CORRECT REFUND

Susan-QVC — Tue, 07 Aug 2018 17:01:58 GMT

@RespectLife wrote:

@Kim-QVC

I am having a similar problem with the full refund of a defective item.

Would you kindly email me so I could discuss it with you?

I'd appreciate it. Thank you.

@RespectLife I am sending you an email so that we can assist.

Susan Q-Social

Re: PROBLEM WITH RECEIVING CORRECT REFUND

KIKI57 — Thu, 09 Aug 2018 15:31:43 GMT

Just got off the phone with refund issues. I returned several items in one box with one label, and they deducted $6.95 from EACH item! Also a top disappeared in the USPS, so I was sent a replacement. Was charged initial payment, but wasn't refunded. Wonder how many other customers have this done, and don't check their credit card bills for accuracy???