topic Re: TSV Problem in Customer Care

TSV Problem

evergreen — Wed, 01 Aug 2018 18:36:58 GMT

I ordered the recent Toni Brattin wig and really like it but wanted to exchange it for a different color. I went on QVC.com and there is nothing left to order even on waitlist. Now I have to return the wig and buy it on her website and pay about $25 more. Why would Q have a TSV and then not have a waitlist available for exchanges? I am not a happy customer.

Re: TSV Problem

Alison Wonderland — Wed, 01 Aug 2018 18:52:15 GMT

I don't know of any store that holds inventory just for exchanges.

Re: TSV Problem

January121 — Wed, 01 Aug 2018 19:01:49 GMT

@evergreen wrote:
I ordered the recent Toni Brattin wig and really like it but wanted to exchange it for a different color. I went on QVC.com and there is nothing left to order even on waitlist. Now I have to return the wig and buy it on her website and pay about $25 more. Why would Q have a TSV and then not have a waitlist available for exchanges? I am not a happy customer.

@evergreen .... unfortunately that’s the way the cookie crumbles 🙃

Re: TSV Problem

WindingRoad — Wed, 01 Aug 2018 19:04:15 GMT

@evergreen This is why I never order a TSV unless I am 99% sure I won't be exchanging it.

Re: TSV Problem

WindingRoad — Wed, 01 Aug 2018 19:06:47 GMT

@January121I think your response to the OP is rude and unhelpful.

Re: TSV Problem

January121 — Thu, 02 Aug 2018 00:36:35 GMT

@WindingRoad wrote:
@January121I think your response to the OP is rude and unhelpful.

@WindingRoad ... it was meant to be FUNNY .... lighten up it was not rude 😊

Re: TSV Problem

WindingRoad — Thu, 02 Aug 2018 04:30:21 GMT

@January121 wrote:
@WindingRoad wrote:
@January121I think your response to the OP is rude and unhelpful.
@WindingRoad ... it was meant to be FUNNY .... lighten up it was not rude 😊

Re: TSV Problem

WindingRoad — Thu, 02 Aug 2018 04:34:55 GMT

@January121 wrote:
@WindingRoad wrote:
@January121I think your response to the OP is rude and unhelpful.
@WindingRoad ... it was meant to be FUNNY .... lighten up it was not rude 😊

@January121.....I.m thin enough and your sense of humor is lousy.

Re: TSV Problem

evergreen — Thu, 02 Aug 2018 11:57:07 GMT

I don't expect them to hold inventory but considering that it was a TSV they knew there would be many exchanges due to color, etc. I would be willing to wait a few months on waitlist but that isn't even available.

Re: TSV Problem

WindingRoad — Thu, 02 Aug 2018 17:15:16 GMT

After I had the same problem a couple of times with very popular TSV's, I started to wait to buy the item after the TSV was over and they had completely restocked.. It's better to have to pay about $5.00 more than to have no way to change for a different size, color etc. Now you either have to keep it or pay for a return. Both are bad options. Also, when you order after a TSV is over you get to read all the reviews to see if you even want it at all! If I were you I would try to wait almost the full 30 days after I received to see if it comes back in stock and, if not, I'd return it then.

Re: TSV Problem

January121 — Fri, 03 Aug 2018 00:00:14 GMT

@WindingRoad wrote:
@January121 wrote:
@WindingRoad wrote:
@January121I think your response to the OP is rude and unhelpful.
@WindingRoad ... it was meant to be FUNNY .... lighten up it was not rude 😊
@January121.....I.m thin enough and your sense of humor is lousy.

@WindingRoad .... OMG let it go already & get a life!!!!