topic Can a Mod please help me? in Customer Care

Can a Mod please help me?

Arianny — Thu, 02 Aug 2018 12:37:04 GMT

I have not been able to get into my auto deliveries online in a year. I get an error message every time I try: "We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information."

I have contacted QVC about this numerous times, and it is still not fixed. I've tried using different browsers and have cleared my cache/cookies many times. Is there any resolution to this? Customers should be able to have access to all of their account information - it's unacceptable. Thank you.

Re: Can a Mod please help me?

Anonymous — Thu, 02 Aug 2018 12:51:57 GMT

Hi @Arianny I am sorry this is happening and I will forward your post to our IT Department for them to research the issue.

Re: Can a Mod please help me?

dooBdoo — Thu, 02 Aug 2018 14:44:40 GMT

@Arianny, What kind of device are you using? It sounds like you've gone through most of the usual troubleshooting steps, but I was wondering if you've tried accessing your account with a different device. That would provide another clue to solving this mystery.

Re: Can a Mod please help me?

Daysdee — Sat, 04 Aug 2018 02:56:15 GMT

I have so much trouble logging in. I have to enter my password over and over again. Would appreciate help.

Re: Can a Mod please help me?

dooBdoo — Sun, 05 Aug 2018 16:10:20 GMT

@Daysdee wrote:
I have so much trouble logging in. I have to enter my password over and over again. Would appreciate help.

@Daysdee, The solution to this would depend upon factors such as what kind of device you're using, whether you tried a different browser (Chrome, Firefox, Safari, IE, Edge, etc.), if you tried deleting browser cookies/cache/website data, if the operating system and browser software is up-to-date, that sort of thing.

Also, specifically: is the site not recognizing your password at all when you type it in

do you just find that now and then you are logged out and you have to log back in?

Sorry for all the questions, but it's important to narrow down the details and know all the clues before someone here (or the QVC IT support team) can find a possible solution. I know the glitches can be aggravating! I hope you have a lovely day.

😊