topic Re: Wrong Replacement on Return in Customer Care

Wrong Replacement on Return

staciesmom — Thu, 26 Jul 2018 22:45:18 GMT

I returned a Regular length Barefoot Dreams caftan, requesting an exchange for the item in the same color but Petite. My account shows the return, but the replacement says Regular rather than Petite.

Re: Wrong Replacement on Return

Diva on The Q — Thu, 26 Jul 2018 23:26:55 GMT

@staciesmom If your exchange item hasn't shipped yet, I would call customer service right away to be sure you're getting the size you've requested.

Re: Wrong Replacement on Return

PINKdogWOOD — Fri, 27 Jul 2018 10:34:31 GMT

Hopefully it's just a typo in the description. I too am awaiting an exchanged item, same color but smaller size. I hope it's the right exchange made.

Re: Wrong Replacement on Return

Jasmine19 — Fri, 27 Jul 2018 16:10:35 GMT

I believe that petite clothing has different item numbers than regular sizes. You can exchange clothing with the same item number for size and color, but I'm pretty sure different item numbers have to be returned and reordered.