topic Re: No access to the program guide in Customer Care

No access to the program guide

Snoopp — Mon, 23 Jul 2018 18:44:44 GMT

I get an error message. Please fix.

Re: No access to the program guide

Krimpette — Mon, 23 Jul 2018 18:50:05 GMT

Try going to Items Recently on Air from the home page. Scroll all the way down on the left side until you come to the Program Guide. That's what works for me.

Re: No access to the program guide

Mz iMac — Mon, 23 Jul 2018 18:57:00 GMT

@Snoopp

You provided no system info nor stated what the error message says for Q's IT dept to help you. CS needs something to give to their IT dept. That being said.....

Are you using a computer or mobile device?

If computer, Mac or PC?

Which OS are you using - comp?

Which iOS are you using - mobile device?

Which browser & version are you using?

Have you tried switching browsers?

Tried restarting?

FWIW... I am one of many that has no issues w/the program guide...

Mac (MBP & iMAC)

Browser - Waterfox

Sierra OS 10.12.6

Re: No access to the program guide

KitTkat — Mon, 23 Jul 2018 19:06:41 GMT

Access Denied

You don't have permission to access "http://qa.qvc.com/content/programguide.html?" on this server.

Reference #18.7a908143.1532372639.107f5103

I am using a Samsung Galaxy smartphone, Chrome, and that is the message I received trying to access the program guide.

Re: No access to the program guide

Mz iMac — Mon, 23 Jul 2018 19:15:23 GMT

@KitTkat

Have you tried using the program guide's PDF link from InsideQ?

Re: No access to the program guide

x Hedge — Mon, 23 Jul 2018 19:52:40 GMT

@Snoopp, when it goes wonky like that i just type in Program Guide in the search bar.

That always works, regardless if I'm on phone or tablet.

Re: No access to the program guide

KitTkat — Mon, 23 Jul 2018 20:11:39 GMT

@Mz iMac I've actually never looked at Inside Q, so I didn't know there was another link. To be honest, I don't regularly view the program guide, I was just showing the IT department and those that were interested what the message said.

Re: No access to the program guide

Kachina624 — Mon, 23 Jul 2018 23:11:13 GMT

I'm using a Samsung tablet and have had no trouble accessing the program guide. When i do have a problem with Q, I switch to a different browser, which almost always solves the problem.

Re: No access to the program guide

Alison Wonderland — Mon, 23 Jul 2018 23:16:19 GMT

@KitTkat wrote:
Access Denied
You don't have permission to access "http://qa.qvc.com/content/programguide.html?" on this server.
Reference #18.7a908143.1532372639.107f5103

I am using a Samsung Galaxy smartphone, Chrome, and that is the message I received trying to access the program guide.

This happens to me when I try to access the Program Guide from the forums. When I switch to QVC.com instead of Community.qvc.com, it works fine. They need to fix the something on the forum site.

I'm using a Dell laptop with Windows 10 and Google Chrome, but it also happens in Internet Explorer 11.

Re: No access to the program guide

hennypenny — Wed, 25 Jul 2018 02:37:12 GMT

I have access denied. I am on a mac with latest os.

Called customer service. Very nice man tried to help. telling me to reboot that he had done something to fix.

No such luck.

It is getting to be more difficult to navigate and order.

Re: No access to the program guide

dooBdoo — Wed, 25 Jul 2018 15:49:43 GMT

@KitTkat wrote:
Access Denied
You don't have permission to access "http://qa.qvc.com/content/programguide.html?" on this server.
Reference #18.7a908143.1532372639.107f5103

I am using a Samsung Galaxy smartphone, Chrome, and that is the message I received trying to access the program guide.

@KitTkat, The absence of the "s" at the end of "http" plus the unusual use of "qa." in the URL lead me to believe that link goes to a less-secure "quality assurance" (or other) section of the server, perhaps an area being used for alpha or beta testing and only accessible by those with specific permissions.

I looked at the "qa.qvc" website info and it's related to "akamaiedge.net" which is a service that's supposed to improve access and distribution across the servers. In this case, it seems they're not exactly helping us out. Also, it appears it's not related to our device or software -- it's related to the server to which the site randomly directs us.

A quick-and-dirty way to fix it... if you get that link, look at it in the address bar at the top of the screen, remove the "qa." portion (be sure to remove the letters and the period after them), and it will allow you to see the program guide.

In other words, what you want to use is:

https://www.qvc.com/content/programguide.html

When the QVC Social Team reports this, they might want to tell IT support that some of the menu choices on the website randomly are misdirecting some users to the wrong location. This is just more unprofessional nonsense on the part of QVC's web design/management associate, and it's careless programming, in my opinion, and easily corrected.

Re: No access to the program guide

dooBdoo — Wed, 25 Jul 2018 15:52:26 GMT

Not sure which QVC Social Team members are available today but I'll try a few names I've seen online recently, to alert them to this problem.😊

@Anonymous, @Beth-QVC, @Anonymous, @Susan-QVC, @Kim-QVC, @Wayne-QVC

Re: No access to the program guide

Anonymous — Wed, 25 Jul 2018 16:04:42 GMT

Hi @Snoopp @dooBdoo @hennypenny @Alison Wonderland @Kachina624 I am so sorry you are still experiencing difficulty. I checked, however we are not experiencing any issues with the Program Guide at this time. Please try clearing your cookies and changing browsers to see if that helps. I will report your issues to our IT Department.

Re: No access to the program guide

KitTkat — Wed, 25 Jul 2018 17:11:51 GMT

Thanks @dooBdoo!!! I have no expertise in all those letters after the http! That was interesting information. Today I have access to the program guide, so maybe it's fixed already!