topic Re: QVC really needs to.............. in Customer Care

QVC really needs to..............

MalteseMomma — Sun, 22 Jul 2018 19:02:52 GMT

Allow us to cancel orders in a more timely matter! This company doesn't care about customers,it only cares about making money!!!!!

I'm thinking of closing my account! Who really needs QVC anymore?????

Shipping takes too long.........

Crediting returns too long.......

Shame on QVC! It is not a shopper friendly company!

Who needs it........NOT ME!!!!!!

Re: QVC really needs to..............

Love my grandkids — Sun, 22 Jul 2018 18:59:11 GMT

Do what you've gotta do.

Re: QVC really needs to..............

StylishLady — Sun, 22 Jul 2018 19:00:30 GMT

Of course making money keeps them in business like any other business. It could be more customer friendly. I've had a couple recent orders cancelled by them for no given reason. At least I was never informed of a reason.

Re: QVC really needs to..............

Krimpette — Sun, 22 Jul 2018 19:47:00 GMT

I never understand the threat to "close my account". Why not just quit watching or shopping, if that's where you're at?

Re: QVC really needs to..............

GenXmuse — Sun, 22 Jul 2018 19:57:40 GMT

How long do they give you to cancel your order?

Re: QVC really needs to..............

fthunt — Sun, 22 Jul 2018 21:00:16 GMT

Agree with poster - "I'm gonna close my account". Just stop watching and buying if you're not happy. There is at least one such posting every week - why tell us - tell CUSTOMER SERVICE.

Re: QVC really needs to..............

Serena Sue — Sun, 22 Jul 2018 21:07:04 GMT

There needs to be a set rule on cancelling orders. Such as HSN gives you until midnight of the day the order was placed.

Re: QVC really needs to..............

millieshops — Sun, 22 Jul 2018 21:26:54 GMT

@MalteseMommaHaven't you made this same complaint in the past? Seems to me I've read this before although I wouldn't swear it came from you.

If it did come from you, maybe you need to stop ordering at least until you know the company's policies so you won't get caught in one you don't like.

You do get to choose where you shop though. Sounds as if HSN is better for you. I'm not going there - my last several purchases were fair to poor, so my money goes elsewhere.

Re: QVC really needs to..............

Kachina624 — Mon, 23 Jul 2018 03:54:38 GMT

@MalteseMomma. Of course QVC doesn't want you to cancel orders! Not only do they lose business but its an inconvenience for the order fillers. You're naive if you think they are a compassionate corporate giant. They are not a social service agency. They're in a cut-throat business to make money. It's your responsibility to make sure you want the item as ordered before you pull the trigger and place the order.

Re: QVC really needs to..............

Kachina624 — Mon, 23 Jul 2018 03:57:41 GMT

@GenXmuse wrote:
How long do they give you to cancel your order?

@GenXmuse There is no time specified but its very brief once you place the order, often mere minutes.

Re: QVC really needs to..............

SurferWife — Mon, 23 Jul 2018 04:10:00 GMT

I’ve noticed I can cancel orders within a fairly generous timeframe, I.e., order something at night but then cancel early next morning if I change my mind. I don’t do it often, but have been able to. Where I’ve noticed cancellation is impossible is for a waitlisted item changes to in process. Cancelling an item at that point is impossible. Like @Kachina624 said, you better want it when you place the order. If you’re on the fence just add it to your wish list.

Re: QVC really needs to..............

Bri63 — Mon, 23 Jul 2018 11:09:03 GMT

Many companies do not allow you to cancel orders at all.

Re: QVC really needs to..............

Another new name Sue — Mon, 23 Jul 2018 13:11:23 GMT

@Bri63

Right!

Use your head, order carefully and you won’t need to cancel. If you are unsure about something, think about it a while. If it’s gone when you come back, oh well! You save some money.

I’ve always been surprised at QVC’s allowing people to cancel so freely. I’ve done some of it myself. If they shipped faster, people wouldn’t have a chance to cancel.

Re: QVC really needs to..............

MalteseMomma — Mon, 23 Jul 2018 17:31:30 GMT

@Krimpette wrote:
I never understand the threat to "close my account". Why not just quit watching or shopping, if that's where you're at?

@Krimpette

I do not watch on tv. I order when I need something!!!!

Re: QVC really needs to..............

MalteseMomma — Mon, 23 Jul 2018 17:34:15 GMT

@Kachina624 wrote:
@MalteseMomma. Of course QVC doesn't want you to cancel orders! Not only do they lose business but its an inconvenience for the order fillers. You're naive if you think they are a compassionate corporate giant. They are not a social service agency. They're in a cut-throat business to make money. It's your responsibility to make sure you want the item as ordered before you pull the trigger and place the order.

@Kachina624

Sometimes emergency pops up and you will not be available to accept the shipment and your pkg will rememain on your stoop for weeks..............

Re: QVC really needs to..............

Kachina624 — Tue, 24 Jul 2018 02:34:43 GMT

@MalteseMomma. You can call UPS and arrange for an alternate delivery date, although they won't hold it for an extended period of time. You could tell them to return it to sender.

Re: QVC really needs to..............

blackhole99 — Tue, 24 Jul 2018 02:41:13 GMT

I don't think we are shopping at the same place. I doubt there are few Q customer's who cancel as many orders or return as much as I do, although I buy a lot too. I am notified via email that my return is on it's way and my account is credited PDQ. Granted I live close to where the packages are returned.

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Warrior2022 — Tue, 24 Jul 2018 05:14:36 GMT

@millieshops wrote:
@MalteseMommaHaven't you made this same complaint in the past? Seems to me I've read this before although I wouldn't swear it came from you.

If it did come from you, maybe you need to stop ordering at least until you know the company's policies so you won't get caught in one you don't like.

You do get to choose where you shop though. Sounds as if HSN is better for you. I'm not going there - my last several purchases were fair to poor, so my money goes elsewhere.

Yes, many times before.

Re: QVC really needs to..............

Warrior2022 — Tue, 24 Jul 2018 05:21:13 GMT

@MalteseMomma wrote:
@Kachina624 wrote:
@MalteseMomma. Of course QVC doesn't want you to cancel orders! Not only do they lose business but its an inconvenience for the order fillers. You're naive if you think they are a compassionate corporate giant. They are not a social service agency. They're in a cut-throat business to make money. It's your responsibility to make sure you want the item as ordered before you pull the trigger and place the order.
@Kachina624

Sometimes emergency pops up and you will not be available to accept the shipment and your pkg will rememain on your stoop for weeks..............

Re: QVC really needs to..............

Warrior2022 — Tue, 24 Jul 2018 05:25:56 GMT

Buyers remorse affects us all at one time or another. It really stinks when you can't cancel what you thought you wanted, but anger is on you and only you.

The last time I tried to cancel a order and couldn't, I was issued a full refund when I returned it.

Best wishes that all your emergencies settle down soon.