topic Re: Not recieving everything in Customer Care

Not recieving everything

plc123 — Sat, 21 Jul 2018 17:13:23 GMT

I ordered Mally Face Defender home and away on July 5th 2018. I got the package last sat. and only the large one was in the package and not the small one. I call customer service and she siad they would send it out. But on my order status it shows nothing so i can't track anything. Any suggestions?

Re: Not recieving everything

Q4u — Sat, 21 Jul 2018 17:25:10 GMT

Yes, I'd wait an appropriate time to receive the additional piece and if I didn't receive it I'd call CS back again....

Re: Not recieving everything

Kim-QVC — Sat, 21 Jul 2018 17:52:36 GMT

@plc123 wrote:

I ordered Mally Face Defender home and away on July 5th 2018. I got the package last sat. and only the large one was in the package and not the small one. I call customer service and she siad they would send it out. But on my order status it shows nothing so i can't track anything. Any suggestions?

Hi @plc123 I am very sorry that happened. Thank you for posting to us about it here in our forums. I sent you an email regarding this order. ~Kim

Re: Not recieving everything

plc123 — Sat, 21 Jul 2018 19:25:50 GMT

Thank you Kim. I replyed to your e-mail. Thanks again!