topic Re: Stolen Items in Customer Care

Stolen Items

sunchild — Sat, 07 Jul 2018 01:18:25 GMT

Well, I never thought it would happen to me but today I had 2 QVC packages stolen from my front porch! I’m not sure what I have to do to replace them. Does anyone know? Do I just re-purchase the items? Does QVC replace them for me? Or is UPS responsible? If anyone from customer care can advise me I would appreciate it. One of the items was the Amazon FIre TV TSV, which I had preordered and the other was two of the Catherine Zeta Jones faux fur throws. Thanks for any help!

Re: Stolen Items

ValuSkr — Sat, 07 Jul 2018 01:21:44 GMT

I'm sorry about this. How do you know it was stolen?

Re: Stolen Items

January121 — Sat, 07 Jul 2018 01:23:07 GMT

I think the first thing you have to do is contact QVC & let them know what happened .... they will tell what you need to do next..... good luck😊

Re: Stolen Items

Barbara-QVC — Sat, 07 Jul 2018 01:27:07 GMT

@sunchild wrote:
Well, I never thought it would happen to me but today I had 2 QVC packages stolen from my front porch! I’m not sure what I have to do to replace them. Does anyone know? Do I just re-purchase the items? Does QVC replace them for me? Or is UPS responsible? If anyone from customer care can advise me I would appreciate it. One of the items was the Amazon FIre TV TSV, which I had preordered and the other was two of the Catherine Zeta Jones faux fur throws. Thanks for any help!

Hi @sunchild

I am sorry to hear your packages were stolen! Please email your order info to QVCSocialTeam@qvc.com and we would be happy to assist you.

Barb

Customer Care

Re: Stolen Items

bonnielu — Sat, 07 Jul 2018 02:59:27 GMT

Make contact with QVC. A number of years back there was a major theft at our post office. Packages were ripped open and resealed. Items were taken out. They were selective, mostly small packages, nothing bulky or big. In any case I got "packages with nothing in it." This was reported, the culprits were caught and taken out in handcuffs. QVC sent me a replacement.

You might need what I have.... an ARLO. It sees and records everything that goes on at my front door. I got it to basically entertain me. We live rural and so far no takers for my packages.

Re: Stolen Items

sunchild — Sat, 07 Jul 2018 03:27:34 GMT

@barb, customer care, thank you! I will do that.

Re: Stolen Items

sunchild — Sat, 07 Jul 2018 03:31:15 GMT

@ValuSkr, I received a confirmation of delivery email from UPS that they were delivered and when I called UPS because the items were not on my front porch which is where the email said they were left, the UPS customer service person confirmed they were delivered.

Re: Stolen Items

sann — Sat, 07 Jul 2018 14:25:18 GMT

Install a Ring Doorbell then you know what goes on at your front door if you are home or away.

Re: Stolen Items

PinkyPetunia — Sat, 07 Jul 2018 14:30:37 GMT

When this happens it usually means the item was delivered to the wrong home. It happens all the time here.

Re: Stolen Items

Janelle — Sat, 07 Jul 2018 15:04:47 GMT

Sadly this has happened to me twice over the many years I've been with QVC. Customer service was STELLAR handling the refund. So easy and quick! This is the first time I've replied on a forum: as much as I don't like QVC shipping costs, I love QVC and their customer service! Always outstanding!!!!!

Re: Stolen Items

NickNack — Sat, 07 Jul 2018 16:56:18 GMT

They were probably delivered to the wrong address and will show up in a few days. That has happened to me many times.

Re: Stolen Items

corita — Sat, 07 Jul 2018 18:09:53 GMT

@NickNack wrote:
They were probably delivered to the wrong address and will show up in a few days. That has happened to me many times.
-----------------
It has happened to me several times, but my house was the wrong address!! I often took the item down to the right home...usually on my street. But it happened too many times, so I finally called UPS and they came to pick up items each time with an "I'm sorry".
But then I wonder...how many people actually ensure that items get to the right address?? I am willing to bet that many just keep them. Isn't that stealing???

Re: Stolen Items

Gorgf — Sat, 07 Jul 2018 19:08:56 GMT

Our delivery people are in such a hurry. Wrong mail to me and neighbors We have a new carrier who after two years once a month mixes up mail, drives by mailbox flags, pours stuff in box so not to Have to stop in driveway. I heard mail carriers are hard to fire from a Retired one.. Last week I walked a UPS box . I am afraid to put important items in the box any more.

There was one lady at holiday time on our local news rigged a fake box with used cat litter and cat food cans and left it hoping people would steal it on purpose. Luckily Q is good about replacing.

Re: Stolen Items

Pearlee — Sat, 07 Jul 2018 19:58:15 GMT

@PinkyPetunia wrote:
When this happens it usually means the item was delivered to the wrong home. It happens all the time here.

@PinkyPetunia Maybe, but there are a lot of "porch pirates" stealing packages from people's front stoops/porches.

Re: Stolen Items

SeaMaiden — Sat, 07 Jul 2018 20:19:31 GMT

@PinkyPetunia wrote:
When this happens it usually means the item was delivered to the wrong home. It happens all the time here.

Yes! Plus since you personally did not sign for the delivery, you are not responsible if they were stolen or delivered to the wrong address. Also notify your credit card company....they will reimburse you until everything gets figured out.

Re: Stolen Items

corita — Sun, 08 Jul 2018 00:11:11 GMT

@corita wrote:
@NickNack wrote:
They were probably delivered to the wrong address and will show up in a few days. That has happened to me many times.
-----------------
        It has happened to me several times, but my house was the wrong address!! I often took the item down to the right home...usually on my street. But it happened too many times, so I finally called UPS and they came to pick up items each time with an "I'm sorry".
       But then I wonder...how many people actually ensure that items get to the right address??   I am willing to bet that many just keep them. Isn't that stealing???
PS --
Can not believe it!   Just this sfternoon, received another package that was not for me, but for a lady living down the street.

Re: Stolen Items

Annabellethecat66 — Sun, 08 Jul 2018 00:28:02 GMT

I'm so sorry. I know how you feel. I live near the end of a dead end street.

I had (in a box without any labels saying what it was) on my front porch a freaking fountain. One of those big one's QVC sells.

That thing sat there for at least almost 2 months! Through wind and rain. You have to climb up 6 steps to get to it. My house is at the top of a 200 ft long driveway totally open on a big hill.

Yet one the day before my friend was going to come and put it out back it was stolen! It wouldn't fit in a car (too big and heavy). The box was falling apart so it's not like they could pick up the box and take it.

That was probably 2 years ago. We never figured out what happened. I called FedEX and post office to see if they picked it up accidentally. Nope, no record of it. Never figured out.

So, I now have my packages delivered to the top of my driveway near the garage door. I have a large plastic box that the packages are to be put in! There is a closed lid on it!

I also purchased for the front and garage door one of those ring doorbells. The front door one worked great until recently when I upgraded my internet and I have to reconnect it. The garage one was a Ring2, I had to send it back because it was going off every 2 hours! Ugh!

I think they are well worth the money. I'm going to get another one to replace the one on the garage door. I've read that a lot of people have had problems with the Ring2.

Again, I'm so sorry this happened to you. It's terrible that people take from other's. I understand how you feel. I think unless you've had something stolen from you, a person will not understand the feelings. No matter what it is, it's terrible.

Re: Stolen Items

Nataliesgramma — Sun, 08 Jul 2018 10:31:06 GMT

Sorry to hear that you didn't get your packages........hope they turn up..