topic Lesson Learned in Customer Care

Lesson Learned

Whisperonly — Thu, 05 Jul 2018 17:46:19 GMT

How frustrating is it to purchase a item as I did with the TSV fountain by Bernini M55730 for it to totally stop working before easypay has been completed.

Re: Lesson Learned

shaggygirl — Thu, 05 Jul 2018 18:08:45 GMT

There have always been so many complaints about the Bernini fountains not working at all or not working for very long. Hhhmmmm, I wonder why the Q still sells them.

Re: Lesson Learned

Nightowlz — Thu, 05 Jul 2018 18:19:49 GMT

Sorry that happened. Even though it's been over 30 days I would call Q for a refund. It has not been that long since it was a TSV.

I have received a refund before on purchase that was past the 30 days. I'm glad now I did not buy one.

Re: Lesson Learned

GCR18 — Thu, 05 Jul 2018 18:21:50 GMT

Contact bernini.

Re: Lesson Learned

Anonymous — Thu, 05 Jul 2018 18:56:54 GMT

I am so sorry that happened. There is a one year limited manufactures warranty on the fountain. You can contact the manufacturer at 1-619-449-2392 or email them at customercare@berninifountains.com

Re: Lesson Learned

Kachina624 — Fri, 06 Jul 2018 03:05:06 GMT

You could also buy an inexpensive fountain pump at Lowe's or Home Depot and substitute it for the Bernini pump. It won't be battery operated though.

Re: Lesson Learned

Whisperonly — Wed, 11 Jul 2018 01:25:10 GMT

Contacted them. No reply....