topic Re: Receiving someone’s return in Customer Care

Receiving someone’s return

twocent — Wed, 13 Jun 2018 18:45:26 GMT

Just received two pairs of Earth Sandals : KRISTEN A304187- in Black and Olive.

Had my first issue with the order when it was stated the "special offer would expire June 8th . " I hurried and ordered only to find the next day on June 9th, this shoe was the same exact price as the day before , but now with free shipping and four easy pays. Of course it was too late to cancel and re-order.

Called and was told nothing could be done about the easy pays , however the shipping would be credited to my account in a few days.

Today I received the two pairs of sandals , and upon opening the box with the Black pair, it was obviously a return as there was no packaging , shoe inserts, etc, as had been with a previous pair ordered or with the olive pair received today.

I picked up the shoes , to look for signs of wear /having been tried on , to find they were ripped loose and hanging out all the way down the middle of the shoe.

Surely QVC can do better than this.

Re: Receiving someone’s return

Mitzi73 — Wed, 13 Jun 2018 17:23:56 GMT

This happened to me too with Sketchers shoes. QVC took them back and sent me brand new ones. I can't believe they would send out a pair that was obviously worn and with no packaging. My shoes came in a plain white box.

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 17:31:15 GMT

@Mitzi73 wrote:
This happened to me too with Sketchers shoes. QVC took them back and sent me brand new ones. I can't believe they would send out a pair that was obviously worn and with no packaging. My shoes came in a plain white box.

So sorry this also happened to you ! Why do they even put something like this in inventory ? I am just livid.

Now the wait- as customer service said they would process them as an exchange , meaning I get to wait on them to receive these shoes back and process them (hopefully not back into inventory again !) then process and ship out the exchange. Now I could see this if I ordered the wrong size or decided I wanted a different color but when they ship out used /torn up items, I think the replacement should go out immediately.

If I am lucky , I may have them for the 4th of July !

Re: Receiving someone’s return

Anonymous — Wed, 13 Jun 2018 17:44:46 GMT

Hi @twocent, I am so sorry that happened. I just sent you an email.

Re: Receiving someone’s return

Pearlee — Wed, 13 Jun 2018 17:57:57 GMT

@Anonymous wrote:
Hi @twocent, I am so sorry that happened. I just sent you an email.

I love that this forum exists here, where we get real help!

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 18:20:14 GMT

@Pearlee wrote:
@Anonymous wrote:
Hi @twocent, I am so sorry that happened. I just sent you an email.
I love that this forum exists here, where we get real help!

First time using it. Hopeful to get better results than I did calling .

Re: Receiving someone’s return

Pearlee — Wed, 13 Jun 2018 18:28:52 GMT

@twocent wrote:
@Pearlee wrote:
@Anonymous wrote:
Hi @twocent, I am so sorry that happened. I just sent you an email.
I love that this forum exists here, where we get real help!
First time using it. Hopeful to get better results than I did calling .

@twocent I'd be very surprised if you didn't. The cream of the crop of the Customer Service people are the mods here, and they are exceptionally helpful. Far better than calling or live chatting with Customer Service.

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 18:37:05 GMT

@Anonymous wrote:
Hi @twocent, I am so sorry that happened. I just sent you an email.

Thank you, Alice. I have just responded to your email.

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 18:39:05 GMT

@Pearly

Good to know. Thank you so much .

It seems that a phone call to cs isn't what it once was. Have noticed that for a while now.

Re: Receiving someone’s return

Fona — Wed, 13 Jun 2018 18:44:28 GMT

Twocent: This is unacceptable and I am glad the Mods have responded to you.

When I read a post of this nature, the first question that comes to mind is why does QVC accept back returns in this condition? I am guessing that they get a lot of returns and don't properly inspect them, but in my opinion every one should be inspected and any sender returning an item in bad condition should not get their money refunded.

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 18:54:56 GMT

@Fona

I don't understand it either, Fona. Surely when these were returned , they were returned for a refund or replacement for a "reason, " but either way , shouldn't they be inspected before being sent back into inventory? Inspections of returns should be a "must."

I wouldn't purchase something in a store that was an obvious return , especially if it was damaged or had obvious signs of wear. IT wasn't stated as such nor was it discounted- so I expect to receive new- as that is the price I paid. This could not even be sold "as is." Where you lace the shoe is completely ripped out down the middle of the right shoe with strings dangling.

What is it the "Q" stands for ?

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 19:02:28 GMT

I complain when I am wronged- but just the same I give credit where credit is due.

I want to thank Alice for responding to me and bringing this to a satisfactory resolution that I was not offered- via phone call to customer service.

Though I am still very disappointed in the matter , I am very pleased with Alice - a true asset to QVC. Thank you again.

Re: Receiving someone’s return

Suebdoo — Wed, 13 Jun 2018 19:15:02 GMT

@twocent wrote:
I complain when I am wronged- but just the same I give credit where credit is due.

I want to thank Alice for responding to me and bringing this to a satisfactory resolution that I was not offered- via phone call to customer service.

Though I am still very disappointed in the matter , I am very pleased with Alice - a true asset to QVC. Thank you again.

@Anonymous @twocent I added her name so she could see it! I agree with @Pearlee the mods help SO much more than phoning CS.

ETA to correct the autocorrect that made the word mods ...into kids LOL

Re: Receiving someone’s return

dex — Wed, 13 Jun 2018 19:26:32 GMT

I just hate getting returns...don’t even want them in my home when I don’t know who has done what with them.I don’t want shoes that someone has worn possibly barefoot or clothing that has been on someone for a day or two while the made up their mind.

Re: Receiving someone’s return

2blonde — Wed, 13 Jun 2018 20:29:15 GMT

@twocent Just an FYI. When I ordered a clothing item from HSN recently, I received the wrong size (the correct size was on the packaging, but different on the clothing item). I called them and they sent out a new item immediately and said to just use the return label (no charge) and return the others one within 10 days. Now THAT's service! (I received the new item in just a couple days.)

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 20:31:47 GMT

@dex

Good way these days to get bed bugs !

I just wish QVC would re-visit handling returns. I think they should never go back into regular inventory where they will be shipped back out as "new."

Re: Receiving someone’s return

twocent — Wed, 13 Jun 2018 20:38:41 GMT

@2blonde

Thank you for bringing this up. I have had the same experience at HSN. They are wonderful and did ship out a replacement immediately and waived shipping when I had an issue with an order.

I was sent out the wrong size in a pair of DG2 jeans and they did not require they receive the wrong item back prior to sending out the correct size that I had ordered. They were anxious to make things right for the customer- ASAP.

You have a time frame in which they require you to return the item- but it is more than generous.

Re: Receiving someone’s return

summerwind — Thu, 14 Jun 2018 14:27:13 GMT

@twocent, had the same thing happen with Amazon. Rec'd something broken, they immediately shipped another, all I had to do was print out something to put in the return box, and hand to the UPS guy, who had the return label with him.

Think after 30 days they would have billed me for the second shipment. Great experience.

Re: Receiving someone’s return

2blonde — Thu, 14 Jun 2018 19:55:10 GMT

@twocent That's funny because it was also a pair of DG2 capris where I received the wrong size (a 4 instead of a 2). That actually was the second time that exact thing had with DG2 jeans!

Re: Receiving someone’s return

twocent — Thu, 14 Jun 2018 21:03:05 GMT

@2blonde

Mine were jeans and I have purchased so many , I don't recall if they were capris or skinny jeans. lol **Hangs head in shame**

I do know it had the correct size on my invoice and the tag had the correct size but the jeans were no 8T! LOL I wasn't that tiny in the womb !