topic Re: Moderators, Where is Customer Service? in Customer Care

Moderators, Where is Customer Service?

SXMGirl — Wed, 06 Jun 2018 12:04:16 GMT

I tried to place an order this morning, but all of a sudden it was gone. I tried to place it again and the same thing happened. When I went to my order status, nothing shows. I have called Customer Service repeatedly and there is no answer. Can one of you help? Thanks.

Re: Moderators, Where is Customer Service?

I am still oxox — Wed, 06 Jun 2018 12:09:28 GMT

I think they are having phone issues this moring, I tried both online chat and calling and no answer either way

Re: Moderators, Where is Customer Service?

SXMGirl — Wed, 06 Jun 2018 12:13:28 GMT

@I am still oxox, they seem to be having quite a few phone issues these days. I am starting to put the Q in the same category as Yahoomail, since that also can be difficult to access my e-mails.

Re: Moderators, Where is Customer Service?

Lila4Now — Wed, 06 Jun 2018 12:21:43 GMT

@SXMGirl wrote:
I tried to place an order this morning, but all of a sudden it was gone. I tried to place it again and the same thing happened. When I went to my order status, nothing shows. I have called Customer Service repeatedly and there is no answer. Can one of you help? Thanks.

The web site is having major problems this morning. The only thing consistent about QVC's web site is, it's always going down. Their whole IT department must have been hired from the bottom of the class.

Re: Moderators, Where is Customer Service?

jpie — Wed, 06 Jun 2018 12:29:05 GMT

I can't access any of my account information either. I got a text about a credit card charge on an order, but can't check what it was for.

Very frustrating indeed!

Re: Moderators, Where is Customer Service?

ValuSkr — Wed, 06 Jun 2018 12:34:40 GMT

Maybe they are all in a meeting this morning. - a training session for world class customer service.

Re: Moderators, Where is Customer Service?

NicksmomESQ — Wed, 06 Jun 2018 12:42:50 GMT

I’m having problems with the website this morning too!! What the heck is going on? You would think that they would have the best & brightest keeping their site running smoothly!!

Re: Moderators, Where is Customer Service?

jpie — Wed, 06 Jun 2018 13:11:36 GMT

It has to be costing them business.

Re: Moderators, Where is Customer Service?

haddon9 — Wed, 06 Jun 2018 12:53:01 GMT

The only thing that appears to be working this morning is the message board.

Re: Moderators, Where is Customer Service?

Lila4Now — Wed, 06 Jun 2018 13:00:29 GMT

I love how moderators are quick to close threads, and poof comments. When it comes to this sad web site, they seem to avoid all comments. They should be all over this, and at the very least tell us what is going on, and when it will be fixed.

Re: Moderators, Where is Customer Service?

Caaareful Shopper — Wed, 06 Jun 2018 13:05:50 GMT

OK, I thought it was me. I posted another thread about system problems. Thanks.

Re: Moderators, Where is Customer Service?

Kissn — Wed, 06 Jun 2018 13:13:49 GMT

I could not agree more... this seems to be happening with more and more regularity... they say they care but apparently they don't or it wouldn't be such a common occurence ~ QVC may have over-extended itself and is unable to service this mega company they have become but the CSRs have gotten the 'apologize for any inconvenience' line down really well ~

Their lo$$, our gain ! ~

Jill -

Re: Moderators, Where is Customer Service?

KingstonsMom — Wed, 06 Jun 2018 13:32:14 GMT

I was able to access my order status early this morning just fine, but can't now.

So it was working this morning.

Re: Moderators, Where is Customer Service?

Anonymous — Wed, 06 Jun 2018 13:57:52 GMT

Hi Everyone, I am sorry for the delay. QVC is experiencing technical issues and we were not able to post to you until now. Our IT department is working on it and we hope to be up and running soon. The phones have also been out, we are hoping to have them working soon. We appreciate your patience.

Re: Moderators, Where is Customer Service?

SahmIam — Wed, 06 Jun 2018 14:01:57 GMT

Look at it this way: how ticked off do you think the VENDORS are that no one can buy their products right now? I know it would be a HUGE issue for me if I was up there trying to sell my product.

How about the hosts? They have numbers they have to make. Can't do that if no one can buy. Of course, head BigWhigs will just blame everyone else. Bottom line, BigWhigs: HIRE MORE IT PEOPLE and UPGRADE YOUR SYSTEM TO HANDLE THE VOLUME.

But no, they just want to pocket profits and not spend it on the business.

Re: Moderators, Where is Customer Service?

I am still oxox — Wed, 06 Jun 2018 16:31:58 GMT

Now t they are saying there is a power outage and can check on any order issues, yet they are still on the air broadcasting live, what gives with this place

Re: Moderators, Where is Customer Service?

Lila4Now — Wed, 06 Jun 2018 23:59:20 GMT

@Anonymous wrote:
Hi Everyone, I am sorry for the delay. QVC is experiencing technical issues and we were not able to post to you until now. Our IT department is working on it and we hope to be up and running soon. The phones have also been out, we are hoping to have them working soon. We appreciate your patience.

The site still isn't working right, and it's been several hours. Is this what QVC calls customer service, and convenience? Really? May I suggest you get equipment able to handle the volume you have, a generator for your computer systems, and qualified IT staff? For a company of your size, there is no excuse for such a poor performing web site! The way QVC pads prices with excessive shipping charges, they should be able to better.

Re: Moderators, Where is Customer Service?

Melvin-QVC — Thu, 07 Jun 2018 00:29:08 GMT

Unfortunately, due to a power outage, QVC service systems are experiencing a disruption. We appreciate your patience. We will be happy to check on your order once the issue has been resolved.

Melvin, Customer Care