topic Re: Return tracking info in Customer Care

Return tracking info

homedecor1 — Fri, 18 May 2018 00:23:32 GMT

My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)

The box I sent the same day was processed w/in a week. Thank you just checking!

Re: Return tracking info

elated — Fri, 18 May 2018 01:38:41 GMT

@homedecor1 wrote:
My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)

The box I sent the same day was processed w/in a week. Thank you just checking!

I returned a package on 5/7 and QVC received it on 5/11. I had not received a credit as of today. I called and talked to cs and they issued credit. Wait for it--it will take approximately 10 days to be refunded to credit card. Therefore, they are holding your money for almost 3 weeks or longer. This is pitiful.

Re: Return tracking info

Melvin-QVC — Fri, 18 May 2018 02:06:17 GMT

@homedecor1 wrote:

My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)

The box I sent the same day was processed w/in a week. Thank you just checking!

@homedecor1 I'm really sorry that happened. Please email QVCSocialTeam@qvc.com with the information you have showing your package was delivered to us. We will take a look at this for you and get your item refunded immeddiately. Sorry for the delay.

Melvin, Customer Care

Re: Return tracking info

on the bay — Fri, 18 May 2018 09:28:39 GMT

I don't think we should have to do this at all, but everytime I have ever returned something to QVC, I would watch the tracking to see when it arrived back to them.

Then I would call and let them know the tracking no. and what day they received it.

They then would issue credit which only took 2-3 days.

If I hadn't called, it would have taken, yes about 3 weeks!

Re: Return tracking info

RespectLife — Fri, 18 May 2018 13:19:15 GMT

@homedecor1 wrote:
My return states it was "received" back to Q on 5/10 does it take this long for return credit? I did check the item info & does not show "returned"? (Order #: 5693711808)

The box I sent the same day was processed w/in a week. Thank you just checking!

Must be an issue with 5/10 cuz I have the exact same problem!

I am going to call for my credit also. It was delivered 8 days ago and that is plenty of time to at least show it as returned!!