topic No email tracking information received in Customer Care

No email tracking information received

tandksmom — Wed, 09 May 2018 00:18:17 GMT

I ordered the TSV Tankini and paid for 2-day shipping so it wouldn't be handled by UPS and then USPS. I waited for an email from QVC saying it had been shipped with the tracking number being uncluded. It never came. I signed in to QVC to check my order status and found out it had been shipped. However, there is absolutely no shipping information included other than it's been shipped UPS and showing how its

been moving. No tracking number what-so-ever is showing. I do not want to have to sign in to QVC everytime I want to track it. What's the deal with this? QVC is making matters worse with all their changes. I must say I'm not fond of what's going on.

Re: No email tracking information received

Katcat1 — Wed, 09 May 2018 00:27:57 GMT

Yes, you would think after paying much more for 2 day shipping you would have a tracking no. Even with UPS/USPS, you have to guess at the day it will be delivered. I am extremely upset with the Cancelling procedure being changed to immediately. How ridiculous is that? You would think the Q wants to retain customers not turn them away. Time will tell.

Re: No email tracking information received

Paulette-QVC — Wed, 09 May 2018 01:11:01 GMT

@tandksmom wrote:

I ordered the TSV Tankini and paid for 2-day shipping so it wouldn't be handled by UPS and then USPS. I waited for an email from QVC saying it had been shipped with the tracking number being uncluded. It never came. I signed in to QVC to check my order status and found out it had been shipped. However, there is absolutely no shipping information included other than it's been shipped UPS and showing how its

been moving. No tracking number what-so-ever is showing. I do not want to have to sign in to QVC everytime I want to track it. What's the deal with this? QVC is making matters worse with all their changes. I must say I'm not fond of what's going on.

We are very sorry for any inconvenience with e-mail confirmations. I have sent you an e-mail in regards to your order.

Re: No email tracking information received

tandksmom — Wed, 09 May 2018 01:43:30 GMT

Thank you Paulett - QVC