topic Re: Return date--Clarification needed in Customer Care

Return date--Clarification needed

JavaQueen — Mon, 07 May 2018 02:57:08 GMT

I know that QVC's return policy is 30 days from date item is received. My question is this: what if item was at Post Office. The postal carrier refused to ring the buzzer and simply left a notice. Arranged a redelivery and they never showed up. I made my way to the PO and picked it up.

Do I count the days from attempted delivery? Or the time that it was marked "Delivered."?

Thanks.

Re: Return date--Clarification needed

Beth-QVC — Mon, 07 May 2018 03:03:15 GMT

@JavaQueen

The scenario you have outlined certainly qualifies as "mitigating circumstances"! If you decide to return the social team would be happy to assist you in the return.

Beth QVC

Re: Return date--Clarification needed

JavaQueen — Mon, 07 May 2018 03:53:36 GMT

Beth,

Thanks for your quick reply.

JavaQueen

Re: Return date--Clarification needed

Kachina624 — Mon, 07 May 2018 04:38:06 GMT

Recently a poster asked about buying a gift for an occasion a couple of months in the future, wondering if she could return it if it wasn't suitable. The mod who answered said yes, they'd take it back. I wondered how you convince the returns department of that?

Re: Return date--Clarification needed

Beth-QVC — Mon, 07 May 2018 04:44:07 GMT

@Kachina624

We do have a gift return policy similar to our Christmas return. Also we (the Social Team) are happy to intercede with our warehouse to ensure the correct return.

Beth QVC

Re: Return date--Clarification needed

Kachina624 — Mon, 07 May 2018 05:31:56 GMT

Way to go @Beth-QVC!

Re: Return date--Clarification needed

JavaQueen — Thu, 10 May 2018 18:58:37 GMT

Beth,

I was trying to a little research about the item and I think it might not hold up for what I orginally intended.

I actually received the item on 4/17--because I had to retrieve the package myself.

Is it possible to return? Thanks.

Re: Return date--Clarification needed

Susan-QVC — Thu, 10 May 2018 19:07:26 GMT

@JavaQueen

Hi,

I am certain it will not be a problem to return. if you have any issues feel free to contact us at QVCSocialTeam@qvc.com, we are more than happy to help.

Susan Q-Social

Re: Return date--Clarification needed

JavaQueen — Thu, 10 May 2018 19:13:14 GMT

Thanks for your quick reply and assistance in this matter.

Re: Return date--Clarification needed

DeniseColo — Thu, 10 May 2018 22:47:39 GMT

@JavaQueen - For my returns, I always count my 30 days from the delivery date to the date I deliver it to the post office. QVC has always accepted my returns. Some mail order companies require your return to be back at their warehouse by the 30th day (or however long the return period is).