topic Re: gift returns in Customer Care

gift returns

alllibaba — Mon, 23 Apr 2018 03:01:35 GMT

if I order the TSV today for a birthday present in July, would QVC accept a return if needed?

Re: gift returns

Beth-QVC — Mon, 23 Apr 2018 03:20:20 GMT

@alllibaba

We would be happy to accept this as a gift return if for some reason you wished to return it.

Beth QVC

Re: gift returns

gizmogal — Mon, 23 Apr 2018 06:20:56 GMT

I think the OP is trying to ask if she buys a TSV item now as a gift and gives it to the recipient in July when the birthday occurs, would it still be eligible for return after that amount of time, obviously more than 30 days?

Who would have to return it to QVC, the recipient or the original purchaser?

Re: gift returns

Wayne-QVC — Mon, 23 Apr 2018 06:31:06 GMT

@alllibaba @gizmogal

@gizmogal wrote:

I think the OP is trying to ask if she buys a TSV item now as a gift and gives it to the recipient in July when the birthday occurs, would it still be eligible for return after that amount of time, obviously more than 30 days?

Who would have to return it to QVC, the recipient or the original purchaser?

Yes, it's still eligible for return. The 30 days will begin the day the gift is presented to the recipient.

That would be your choice. If the recipient returns the gift, he or she would have to create a QVC membership account and contact customer service at 1800-367-9444 and a representative will flag the account to refund the receipient's account. If the purchaser chooses to return the gift, then she can simply follow the return instructions on the invoice.

Re: gift returns

gizmogal — Mon, 23 Apr 2018 11:33:48 GMT

Thanks for clarification. Useful information.

Re: gift returns

Sage04 — Tue, 24 Apr 2018 23:33:07 GMT

Something does not seem right. I thought you couldn;t return a purchase after 30 days. Has that changed?

Re: gift returns

Sage04 — Tue, 24 Apr 2018 23:36:36 GMT

Now I get it. Because itś a gift, the time starts when the purchase is given to the person.

But this means that anyone can do this and say it;s a gift. Very interesting.

Re: gift returns

DJs mom — Wed, 25 Apr 2018 19:37:47 GMT

@Sage04 wrote:
Now I get it. Because itś a gift, the time starts when the purchase is given to the person.
But this means that anyone can do this and say it;s a gift. Very interesting.

Exactly, how are they to distinguish what someone bought as a gift vs someone just returning something after the 30 day window and then saying it was a gift purchase. I don't trust this.