topic Re: lost item in Customer Care

lost item

Group 5 minus 1 — Tue, 17 Apr 2018 14:10:22 GMT

Why has J34925 been at the Post Office for so many days? Is it lost?

Re: lost item

Krimpette — Tue, 17 Apr 2018 14:11:10 GMT

What do the post office people say?

Re: lost item

seaBreeze — Tue, 17 Apr 2018 14:16:18 GMT

I once had a Q package "never arrive" ... I blamed it on a post office employee helping themselves to my D&Co outfit. Fortunately, QVC was kind enough to resend with no questions asked. I joked with Q's customer service that "some girl is looking good in MY outfit."

Re: lost item

Puppy Lips — Tue, 17 Apr 2018 14:25:50 GMT

I ordered a pendant and chain that supposedly shipped on August 30, 2017. There was no tracking and I never got it. And of course it sold out. QVC refunded my money, but where the heck is it?

I talk quite a bit with the folks at the post office and they said that I would be surprised at the volume of stuff that, for whatever reason, gets damaged or lost and never makes it to the final destination or back to the sender. Wonder what they do with all of it.

Re: lost item

Susan-QVC — Tue, 17 Apr 2018 15:48:01 GMT

@Group 5 minus 1

I just check the return label info, I see that its now showing accepted on 4/13, I will email you my findings and continue to monitor for you.

Susan Q-Social

Re: lost item

KingstonsMom — Tue, 17 Apr 2018 15:38:21 GMT

Believe it or not, the other day I received 2 pieces of mail (bills) from the USPS that were 3 months old!

Who knows where they'd been for those 3 months, there were no clues on the envelopes, such as being delivered to the wrong address, etc.

Re: lost item

mac116 — Tue, 17 Apr 2018 15:38:26 GMT

I sent an envelope to Ohio (certified mail) on March 6th. It was important information in regards to my mother-in-law who had recently passed away. I followed the tracking information which stopped on March 31st. It is obviously lost in the mail...never delivered or returned to us. UGH! FedEx from now on...

Re: lost item

Group 5 minus 1 — Tue, 17 Apr 2018 17:53:29 GMT

Hey! Susan it was accepted in GR not in my little town. Where is it?

Re: lost item

Susan-QVC — Tue, 17 Apr 2018 18:58:33 GMT

@Group 5 minus 1 Let me see what I can find out, tracking number is not showing. When did you drop it off?

Susan Q-Social

Re: lost item

Group 5 minus 1 — Tue, 17 Apr 2018 19:32:04 GMT

I never dropped it off. I am expecting it tp come to MY MAILBOX.

Re: lost item

Barbara-QVC — Tue, 17 Apr 2018 20:22:33 GMT

@Group 5 minus 1 wrote:

I never dropped it off. I am expecting it tp come to MY MAILBOX.

Hi @Group 5 minus 1

I am showing that your ring was delivered today at 1:48 pm. Did you receive it?

Barb

Customer Care

Re: lost item

Group 5 minus 1 — Tue, 17 Apr 2018 21:39:59 GMT

Yes, Barb I did. Thank you for your work.