topic Re: Very Upset Two necklaces packaged together in the same Jewelry Bag and Box in Customer Care

Upset Two necklaces packaged together in the same Jewelry Bag and Box

mapol — Fri, 23 Mar 2018 21:08:47 GMT

During the March 1st Silver day I ordered (2) UltraFine Silver Polished Snake 24" Necklaces with the intention on giving them to two different people as gifts.

When the shipment arrived both necklaces were tossed into (1) cloth jewelry bag, and then into the jewelry box.

Now I am stuck looking for an alternate box or method to use when giving the gifts as they will be opened together. I cannot give one gift in the cloth bag and QVC box, and the second in what ever box I find.

I tried to call customer service and asked if this was going to be a standard procedure in the future when ordering multiple items. There are times I order 4-5 identical items for gifts and I don't want them tossed into one box. CS could not answer, however they waived shipping cost on 1 item. Not really the response I needed.

Has anyone had this happen?

Re: Very Upset Two necklaces packaged together in the same Jewelry Bag and Box

Tabbycat — Fri, 23 Mar 2018 20:16:29 GMT

Hi mapol.... I personally, haven't had this happen, but I wouldn't be very happy about this either.

When I read your post. first question I had, were you charged shipping for 2 items?

Re: Very Upset Two necklaces packaged together in the same Jewelry Bag and Box

Group 5 minus 1 — Fri, 23 Mar 2018 20:43:26 GMT

This is not proper packaging. Hope you like this silver. I bought one piece and have never reordered.

Re: Very Upset Two necklaces packaged together in the same Jewelry Bag and Box

mapol — Fri, 23 Mar 2018 21:10:42 GMT

I just edited my post to reflect that Customer Service did credit me for the cost of 1 shipping when I contacted them. That really didn't solve the issue though.

Re: Upset Two necklaces packaged together in the same Jewelry Bag and Box

elated — Fri, 23 Mar 2018 21:44:35 GMT

You could buy a small gift bag and put tissue paper in the bag. Maybe you could buy a small box from Target of Walmart. I know this is an inconvenience but I guess you have no other option.

Re: Upset Two necklaces packaged together in the same Jewelry Bag and Box

judy0330 — Fri, 23 Mar 2018 23:20:25 GMT

Amazon has many choices of nice necklace gift boxes That said -- I totally agree with you. This is not something you should have to do.

Re: Upset Two necklaces packaged together in the same Jewelry Bag and Box

apple1964 — Sat, 24 Mar 2018 13:24:24 GMT

I never had this happen to me, but with all due respect how is the Q going to know if you are going to give these as two gifts or not? They only knew it was going to one address yours? I ask the same question QVC charged you twice?

Re: Upset Two necklaces packaged together in the same Jewelry Bag and Box

mapol — Sat, 24 Mar 2018 14:00:27 GMT

First, yes, I was initially charged two shipping charges. After receipt I called CS and they could not send out the cloth bag and box, so they credited me for shipping on one necklace.

Also, I realize QVC has no way of knowing the purchases were gifts. However, when presenting the items the host are always suggesting if you can afford it to pick up multiples for gifts. For the last 20 years I have been buying multiple items together on the same order and each item has always been packaged individually.

I was interested to see if this was happening to anyone else. Or was this a onetime error on someone’s part and should I expect this to happen in the future.