topic Problem with the Russell Stover Easter eggs order, anyone else? in Customer Care

Problem with the Russell Stover Easter eggs order, anyone else?

starlet — Wed, 21 Mar 2018 16:52:24 GMT

Did anyone else order item #M58523, the 3 large Russell Stover Easter Eggs filled with candies?

I just got my order today and 2 of the 3 eggs were totally opened up in the big cardboard box with all the candies and paper grass spilled out. The third one was still closed with all the grass pretty on the bottom and the candy on top.

I was intending to give these as Easter gifts and the candy is still fine but now I have to seperate all the gazillion pieces of paper grass from the candy and try and put it back together to look good? And the green grass was supposed to be in the green and the purple in the purple, no way I can seperate all of these.

I am seriously annoyed by this but I know the candy is still alright, but I've got to work to assemble them back together and I am NOT crafty.

Anyone else order these and how did yours arrive?

Re: Problem with the Russell Stover Easter eggs order, anyone else?

SeaMaiden — Thu, 22 Mar 2018 01:33:14 GMT

@starletwrote:
Did anyone else order item #M58523, the 3 large Russell Stover Easter Eggs filled with candies?
I just got my order today and 2 of the 3 eggs were totally opened up in the big cardboard box with all the candies and paper grass spilled out. The third one was still closed with all the grass pretty on the bottom and the candy on top.
I was intending to give these as Easter gifts and the candy is still fine but now I have to seperate all the gazillion pieces of paper grass from the candy and try and put it back together to look good? And the green grass was supposed to be in the green and the purple in the purple, no way I can seperate all of these.

I am seriously annoyed by this but I know the candy is still alright, but I've got to work to assemble them back together and I am NOT crafty.

Anyone else order these and how did yours arrive?

@starlet I did not order, but gosh I would be seriously annoyed as well. What I would do is call and explain how they came and ask for a credit for the two that you have to reassemble. That is least they could do!

Re: Problem with the Russell Stover Easter eggs order, anyone else?

sunshine45 — Thu, 22 Mar 2018 04:26:26 GMT

definitely call for a full or partial refund.

food items are 100% guaranteed and you do not have to return the food product.

Re: Problem with the Russell Stover Easter eggs order, anyone else?

Melvin-QVC — Thu, 22 Mar 2018 04:41:34 GMT

@starlet wrote:

Did anyone else order item #M58523, the 3 large Russell Stover Easter Eggs filled with candies?

I just got my order today and 2 of the 3 eggs were totally opened up in the big cardboard box with all the candies and paper grass spilled out. The third one was still closed with all the grass pretty on the bottom and the candy on top.

I was intending to give these as Easter gifts and the candy is still fine but now I have to seperate all the gazillion pieces of paper grass from the candy and try and put it back together to look good? And the green grass was supposed to be in the green and the purple in the purple, no way I can seperate all of these.

I am seriously annoyed by this but I know the candy is still alright, but I've got to work to assemble them back together and I am NOT crafty.

Anyone else order these and how did yours arrive?

@starlet I am really sorry that happened. I send you an email.