topic Re: Great customer Service in Customer Care

Great customer Service

I am appleblossom — Mon, 12 Mar 2018 17:52:57 GMT

I purchased the latest Clarks TVS a few weeks ago. When I tried on the shoes they were to flat for me. need arch support so I returned them. This A.M. IU called CS to ask them refund me $6.95 reeturn amout.. The CS was so nice she said there was a recall on the TSV because the fit was not correct and I not only received my return amt. but each person who purchased the shoes will receive an extra $10.00 in their account. We were all sent letters about this but I haven't received mine yet. Thank u CS and QVC andClarks for doing this.

Re: Great customer Service

Group 5 minus 1 — Mon, 12 Mar 2018 18:37:18 GMT

customer service should always be great!!

Re: Great customer Service

grandma r — Mon, 12 Mar 2018 18:40:56 GMT

I received my letter today and immediately boxed up the shoes for return. QVC and Clark's had to do something since the sizing was way off. I appreciate the full refund.

My letter says nothing about a $10 credit for the problem

Re: Great customer Service

Beth-QVC — Mon, 12 Mar 2018 18:52:29 GMT

@grandma r

The $10.00 is on your account now. Please mark the return(s) as "defective" and you should receive the full refund paid.

Thank you for being our customer!

Beth QVC

Re: Great customer Service

Sweet_Serenity — Mon, 12 Mar 2018 19:03:11 GMT

Nice seeing positive experience. Speaking for myself..Qvc's CS excellent.

Re: Great customer Service

IMW — Mon, 12 Mar 2018 20:40:32 GMT

Nice to hear.

Re: Great customer Service

grandma r — Mon, 12 Mar 2018 22:11:09 GMT

Thank you, Beth!

Re: Great customer Service

jeffie24 — Wed, 14 Mar 2018 15:32:40 GMT

I also received the letter, but there was no mention of a $10 credit. I sent the shoes back yesterday.

Re: Great customer Service

DeniseColo — Sat, 17 Mar 2018 02:59:31 GMT

@jeffie24wrote:
I also received the letter, but there was no mention of a $10 credit. I sent the shoes back yesterday.

@jeffie24 - If the credit doesn't show up on your account, send an email to QVCSocialTeam@qvc.com and they will take care of you.