topic Re: Will not be ordering again in Customer Care

Will not be ordering again

Belle_Femme — Sun, 11 Mar 2018 20:52:01 GMT

I jut got off the phone with customer service - again - about a refund error. This time I was to be refunded for two of the same tops I returned but was refunded for only one of them in my bank account. I am tired of spending so much time addressing these refund errors. I just cancelled all of my waitlist orders and check status orders. I am done ordering. I cannot spend time making sure I am correctly credited every time there's a return, and the sizing has been so inconsistent that I have had to return more than ever recently. Maybe I'll change my mind after I calm down. But I'm furious right now because the CSR told me I have to call my bank now and address it with them instead. Of course, they are not open today, and I have to work when they are. I shouldn't have to address this. QVC should contact my bank and tell them I didn't receive the credit they released (according to the CSR). She didn't care when I expressed that I plan to no longer order from QVC, so apparently I'm not valued as a customer. My time is worth more than this, and I don't need to be stressed out from ordering from an online store. Ridiculous!

Over it and done.

Belle

Re: Will not be ordering again

Beth-QVC — Sun, 11 Mar 2018 21:01:49 GMT

@Belle_Femme

I am so sorry that our customer service representative was not helpful in sorting out this issue.Would it be possible for me to call you now to resolve this?

Beth QVC

Re: Will not be ordering again

Belle_Femme — Sun, 11 Mar 2018 21:10:33 GMT

Amazingly, my bank was open, so I called them. The bank is telling me that QVC only issued one of the refunds for $18.08, so now I am having to file a dispute through my bank. That means I have to complete an affidavit and then send it back. So I will be spending more of my time trying to address this issue. I'm doing it for the principle now. But I'm furious at having to spend my valuable time doing this. The errors on QVC's part have made shopping with QVC stressful and inconvenient.

If you have returned items, make sure to check your statements to ensure you receive correct credits!

Belle

Re: Will not be ordering again

Beth-QVC — Sun, 11 Mar 2018 21:16:34 GMT

@Belle_Femme

I am sorry for any additional stress. If you prefer I can resolve this without having to file anything further. Please let me know...

Beth QVC

Re: Will not be ordering again

Belle_Femme — Sun, 11 Mar 2018 21:30:02 GMT

@Beth-QVCwrote:
@Belle_Femme
I am so sorry that our customer service representative was not helpful in sorting out this issue.Would it be possible for me to call you now to resolve this?
Beth QVC

Yes, you may call now if you are available.

Re: Will not be ordering again

blackhole99 — Sun, 11 Mar 2018 21:41:36 GMT

@Belle_FemmeIf you used your debit card from your bank to make purchases from QVC or just about anywhere you may have to return an item, you are just setting yourself up for a big hassle. I would never use a debit card to purchase anything online or TV.

Re: Will not be ordering again

Belle_Femme — Sun, 11 Mar 2018 21:42:09 GMT

I want to let the other posters know that Beth called me and helped to recitfy the issue. She was very kind and understanding, and I appreciate her assistance!

Belle

Re: Will not be ordering again

millieshops — Sun, 11 Mar 2018 22:33:34 GMT

@blackhole99I don't begin to understand why I'd ever want to allow any of the financial institutions I deal with to issue me a debit card. I know the issue from long ago whereby users weren't as well protected by law as credit card users were - that's improved. Still, I just see no advantage to switching from credit to debit. Anyone know one - or two?

Re: Will not be ordering again

Venezia — Mon, 12 Mar 2018 03:34:16 GMT

@millieshopswrote:
I don't begin to understand why I'd ever want to allow any of the financial institutions I deal with to issue me a debit card. I know the issue from long ago whereby users weren't as well protected by law as credit card users were - that's improved. Still, I just see no advantage to switching from credit to debit. Anyone know one - or two?

@millieshops- I agree. I'd never use a debit card to order anything online. I don't even use one in B&M stores. If they don't want to take my credit card and I don't have the cash...well then, guess I don't need those items!

A CC gives you so much more protection under the law.

Re: Will not be ordering again

BalletBabe — Mon, 12 Mar 2018 12:45:48 GMT

@Belle_Femmewrote:
I want to let the other posters know that Beth called me and helped to recitfy the issue. She was very kind and understanding, and I appreciate her assistance!

Belle

Beth is very good handling issues, but they all are helpful. I hardly return anything, but if I had an issue , I would contact the Mods on here I only had a bad rep once or twice that didn't help me, but it is very rare. Melvin and Susan have also helped with some issues (minor ones) So if you have any future issues and get a bad rep on the on the phone, contact the Mods, that way you don,t have to get a migraine over it.

Re: Will not be ordering again

MJL — Sun, 15 Apr 2018 13:31:23 GMT

EVER SINCE QVC BOUGHT HSN. QVC IS A MESS....I WILL NOT BE ORDERING WITH THEM ANYMORE. I ORDERED 1 ITEM AND QVC'S COMPUTER PROGRAM ORDERED "5!" I ATTEMPTED TO CANCELL. CALLED CUSTOMER SERVICE OVER AND OVER. THEY SAID THEY WERE WAITING FOR THE VENDER TO REPLY...TO CHANGE THE ORDER. U GOT IT...THEY SHIPPED THE ITEMS...JUST GOT OFF THE PHONE WITH CS. TOLD THEM I WAS NOT GOING TO PAY FOR THE ITEMS OR THE SHIPPING RETURN. I WAS TOLD THAT THEY WOULD REFUND MY MONEY. I ASK IF I WOULD GET EMAIL PERTAINING TO THE ORDER. THE GAL SAID YES. IF THEY DO NOT REFUND MY MONEY - I AM CALLING THE BBB AND THE USPS REPORTING FREUD AND HARRASSMENT CHARGES!

Re: Will not be ordering again

Venezia — Sun, 15 Apr 2018 14:34:42 GMT

What has Freud got to do with it? Is he psychoanalyzing the issue?

Re: Will not be ordering again

KingstonsMom — Sun, 15 Apr 2018 17:27:42 GMT

@MJL wrote:
EVER SINCE QVC BOUGHT HSN. QVC IS A MESS....I WILL NOT BE ORDERING WITH THEM ANYMORE. I ORDERED 1 ITEM AND QVC'S COMPUTER PROGRAM ORDERED "5!" I ATTEMPTED TO CANCELL. CALLED CUSTOMER SERVICE OVER AND OVER. THEY SAID THEY WERE WAITING FOR THE VENDER TO REPLY...TO CHANGE THE ORDER. U GOT IT...THEY SHIPPED THE ITEMS...JUST GOT OFF THE PHONE WITH CS. TOLD THEM I WAS NOT GOING TO PAY FOR THE ITEMS OR THE SHIPPING RETURN. I WAS TOLD THAT THEY WOULD REFUND MY MONEY. I ASK IF I WOULD GET EMAIL PERTAINING TO THE ORDER. THE GAL SAID YES. IF THEY DO NOT REFUND MY MONEY - I AM CALLING THE BBB AND THE USPS REPORTING FREUD AND HARRASSMENT CHARGES!

@MJL

With all due respect, you said that CS told you that they would waive the return shipping on the additional orders and that you would get a refund email verifying that.

It sounds to me like QVC is doing the right thing in your situation.

Why get so upset/threatening before you know if they do?

JMO

Re: Will not be ordering again

qbetzforreal — Sun, 15 Apr 2018 17:57:14 GMT

@MJL wrote:
EVER SINCE QVC BOUGHT HSN. QVC IS A MESS....I WILL NOT BE ORDERING WITH THEM ANYMORE. I ORDERED 1 ITEM AND QVC'S COMPUTER PROGRAM ORDERED "5!" I ATTEMPTED TO CANCELL. CALLED CUSTOMER SERVICE OVER AND OVER. THEY SAID THEY WERE WAITING FOR THE VENDER TO REPLY...TO CHANGE THE ORDER. U GOT IT...THEY SHIPPED THE ITEMS...JUST GOT OFF THE PHONE WITH CS. TOLD THEM I WAS NOT GOING TO PAY FOR THE ITEMS OR THE SHIPPING RETURN. I WAS TOLD THAT THEY WOULD REFUND MY MONEY. I ASK IF I WOULD GET EMAIL PERTAINING TO THE ORDER. THE GAL SAID YES. IF THEY DO NOT REFUND MY MONEY - I AM CALLING THE BBB AND THE USPS REPORTING FREUD AND HARRASSMENT CHARGES!

QVC's problems with returns and refunds began long before the aquisition of HSN. There many, many threads here in the forums and posts on QVC FB. I believe these are QVC's weakest areas.

Re: Will not be ordering again

Katcat1 — Sun, 15 Apr 2018 18:03:37 GMT

@Belle_Femme I can sympathize with you as I had a refund problem that I had to contact CS 6 times. No fun and I wonder who is working in accounting making all these mistakes.

Re: Will not be ordering again

Abrowneyegirl — Sun, 15 Apr 2018 18:16:15 GMT

I have to agree with the PP

Using a debit card to make ANY purchases online (or even B&M) is asking for a headache and aggravation. This is what CC's are for.

Re: Will not be ordering again

Nataliesgramma — Sun, 15 Apr 2018 19:08:45 GMT

Sounds like the vendor sent the 5 out....QVC tried to correct the situation......not much more they can do

Re: Will not be ordering again

Venezia — Mon, 16 Apr 2018 20:24:40 GMT

@Nataliesgramma wrote:
Sounds like the vendor sent the 5 out....QVC tried to correct the situation......not much more they can do

I'd want to see the order confirmation myself, to determine whether it was QVC's fault or not.

My sister-in-law got all angry with JC Penney for sending her a twin mattress pad, instead of the full that she "ordered". Turns out, she is the one who inadvertently selected "twin" from the drop-down box and she didn't review her order before she hit "submit" or check the order confirmation before the item shipped. (She was in a rush as usual and just didn't pay attention.) Then she got mad because she misunderstood the return instructions and it delayed her refund. Eventually, I took her to the store to return the item.

There's usually a rational explanation for these things.

Re: Will not be ordering again

Pearlee — Mon, 16 Apr 2018 23:33:59 GMT

@Belle_Femme wrote:
I want to let the other posters know that Beth called me and helped to recitfy the issue. She was very kind and understanding, and I appreciate her assistance!

Belle

@Belle_Femme I'm glad you reported back to us. Yes, @Beth-QVC is great! She called me once a long time ago regarding a QVC problem I was having. I was so surprised when she called and she resolved it for me right away (and also took quite a bit of her time to explain things to me about another QVC gripe I had while I had her on the telephone). My first CS experience with Beth was that she goes the extra mile so to speak to help a customer, and she has helped me other times since then with order problems so that continues to be my experience with her. That time she called me I had been very angry about the hassle I was having with QVC and after I hung up the telephone from talking to Beth, I was a happy customer again. She is a treasure to the company, and in my opinion, the gold standard for how a customer service representative should do his/her job. I hope she never retires!

BelleFemme, the QVC CS reps who interact with us here in the Customer Care forum (also the moderators) are the cream of the crop of QVC's CS reps, so if you have a problem, it's great to bring it to them over here and save yourself a phone call.

Re: Will not be ordering again

BalletBabe — Tue, 17 Apr 2018 17:34:48 GMT

@Belle_Femme

I have been ordering from QVC since the beginning. I have never had a issue like this. I have only waited for return money once. What I discovered is that they cannot return your money, until they receive the merchandise back. It takes time for them to process the return and to receive the merchandise back and issue the credit.

I have returned hardly anthing over the years. I did buy a lantern that I agreed to keep if they brought the price down as the timer did not work. They agreed but again it took time. In a case like that , they have to wait till the 30 days passes to make sure you are not going to return it. That is MO.

What people have to remeber is that QVC sells to millions of people. If you cannot get a explaination that suits you contact the Mods on here as they have always helped me.