topic Re: Items Still Processing!! in Customer Care

Items Still Processing!!

NicksmomESQ — Thu, 08 Mar 2018 03:39:18 GMT

Four days ago on 3/4 I placed an order for 3 clothing items.According to my status page these items are still in processing.Please explain what’s going on? Why haven’t my items shipped?

Thank you!!

Re: Items Still Processing!!

angel8 — Thu, 08 Mar 2018 03:49:31 GMT

Nicksmom, I am in the midst of the same dilemma! I have orders that are sitting in processing for a week and have not shipped yet. If there is going to be such a delay, why does QVC make it impossible to cancel? I received a few clothing items today, but others are still processing. I’d love answers, as well. I hope your order ships soon!

Re: Items Still Processing!!

Katiesmom — Thu, 08 Mar 2018 03:55:56 GMT

Customer service has been horrible across the board. Wonder if this has anything to do with them taking over HSN?

Re: Items Still Processing!!

Flady1 — Thu, 08 Mar 2018 03:56:52 GMT

It has been happening more and more. And, whenever I decide to cancel because it’s been processing for days, they don’t let you, they say they can’t while it’s processing!!!! It’s very annoying, so I’ve decided to not order too much anymore!

Re: Items Still Processing!!

Katiesmom — Thu, 08 Mar 2018 04:00:21 GMT

Same thing is happening to me. Cutting back on my purchases as well.

Re: Items Still Processing!!

NicksmomESQ — Thu, 08 Mar 2018 04:16:29 GMT

There is really no excuse for this & it’s very frustrating. Sunday evening I ordered a handbag from Zappos.It was delivered at 1:30 this afternoon!! That’s less than 2 days.Plus I got free shipping!! I don’t understand what the problem is!!

Re: Items Still Processing!!

GCR18 — Thu, 08 Mar 2018 04:32:05 GMT

I ordered two tops on 3/4. The click here measurements weren't working and they weren't mentioned during the presentation. I know better than to order without checking, but I did. Next morning click here measurements are working. The tops probably aren't going to fit. Can't cancel and they haven't shipped. Now with the storm, I assume they won't ship for at least a couple days.

Re: Items Still Processing!!

Paulette-QVC — Thu, 08 Mar 2018 04:47:56 GMT

@NicksmomESQ wrote:

Four days ago on 3/4 I placed an order for 3 clothing items.According to my status page these items are still in processing.Please explain what’s going on? Why haven’t my items shipped?

Thank you!!

We are so very sorry for the inconvenience on the shipping. If the items are shipping from one of our warehouses it can take up to 5 days to ship. If items are shipping from a vendor it can take slightly longer. There also be other unforeseen to cause a delay in shipping.

Re: Items Still Processing!!

pinkmochi — Thu, 08 Mar 2018 06:41:44 GMT

QVC needs to figure out its logistics if it takes 5 days to ship from their own warehouses.

Re: Items Still Processing!!

IMW — Thu, 08 Mar 2018 11:38:46 GMT

No question that ‘processing ’ takes a LOT longer and the ability to cancel is a LOT shorter.

Seems until item is shipped, or at least 24 hours before item is shipped we should have ability to cancel.

A nice profit must be made on the s&h.

Re: Items Still Processing!!

Pecky — Thu, 08 Mar 2018 13:00:48 GMT

@IMWwrote:
No question that ‘processing ’ takes a LOT longer and the ability to cancel is a LOT shorter.
Seems until item is shipped, or at least 24 hours before item is shipped we should have ability to cancel.
A nice profit must be made on the s&h.

ITA!! I have tried to cancel an order not even 24 hours and it won't let me. Then it takes two weeks to get.

Re: Items Still Processing!!

Trinity11 — Thu, 08 Mar 2018 15:14:34 GMT

Fine if it takes 5 days to ship something but I notice that the estimated deliveries are never correct. I should have received a blouse according to their estimate yesterday and they just shipped it...probably will take many days more to receive.

If this is known that it takes 5 days to ship, then why the accelerated estimates of when the consumer will receive their orders?

Re: Items Still Processing!!

GRACIE — Thu, 08 Mar 2018 18:53:13 GMT

Since I have not ordered anything from QVC in more than four years. What is the time frame for UPS express delivery, In other words, it was never a problem, items arrived on time.( I also am signed up for UPS choice).

When I have been tempted to purchase, I think twice before ordering from QVC.

I never ordered anything regular shipping,except ebay,but if express is offered that's what I perfer. This way I can assure someone's home.

95% of my shopping is my local B/M stores,which I perfer, but something I do see something on the Q that catches my eye (jewelry or handbags).

Re: Items Still Processing!!

Group 5 minus 1 — Thu, 08 Mar 2018 18:59:25 GMT

Paulteet at QVC: Thanks for not REALLY answering our questions.

If these are still in process it will take longer than 5 days to receive it. Think about it!!

Re: Items Still Processing!!

Group 5 minus 1 — Thu, 08 Mar 2018 20:33:55 GMT

Just talked to L. in Customer Service. Told me my order was going thru normal processing. I asked him what normal processing was and he did not know.

Re: Items Still Processing!!

Lipstickdiva — Thu, 08 Mar 2018 20:39:11 GMT

I ordered 2 items on March 3. One shipped on the 6th and has been delivered to me already. One just shipped today, 5 days after the ordere was placed.

As an aside, I also placed 2 clothing orders from Evine on the same day and both just shipped yesterday.

Re: Items Still Processing!!

Group 5 minus 1 — Thu, 08 Mar 2018 20:43:43 GMT

As my son says: What's your point?

Re: Items Still Processing!!

DesertD — Thu, 08 Mar 2018 21:52:45 GMT

I just emailed customer service to ask the same question! It used to take 3 days to "process" orders before they shipped. Now it's taking 4. I was told my items would ship tomorrow-friday March 9 when I placed the order on monday. the response was that the standard shipping time is 7-10 business days. My order won't arrive in that time when it has to go from coast to coast & with UPS only working mon-fridays. Just don't see why it takes so long. I also ordered shoes with expedited shipping-paid $14.00 to ship and they are still going to be late. UPS sortd the package wrong so it's taking another day to arrive. Seems like you can't win. How can Amazon ship everything so efficiently? I get orders within a week with standard delivery.