topic Re: Processing Time in Customer Care

Processing Time

Carney — Wed, 07 Mar 2018 13:46:41 GMT

Why is it that some of my orders are listed as “in process” for 5-7 days? I ordered the Isaac TSV on March 2 - still has not shipped. I would think a TSV would be ready to go! The hold up on receiving orders in a timely manner is not so much with the shipping as it is with the time it takes to be shipped.

Re: Processing Time

ECarter — Wed, 07 Mar 2018 13:54:50 GMT

I agree. I ordered a necklace on the 1st and Edd is the 19th. It seems to take them forever to locate the items to actually get them to the delivery company.

Re: Processing Time

millieshops — Wed, 07 Mar 2018 13:58:34 GMT

@CarneyI'll be surprised if we ever get an answer to your question - and for sure the answer won't satisfy everyone even then. For example, the years I had Prime, I made so few purchases and used so little of their media that I was wasting money. Even here at QVC for all I buy, I don't spend $99 a year on shipping.

When I order from QVC, I look quite carefully at the EDD because in all the years and many orders, virtually everything has come by that date. If I were ordering something I needed before that, I'd be buying locally. As it is, I wait patiently for my orders because what I buy here, I can't buy elsewhere or I can't buy elsewhere and match the QVC price.

I realize we now live in a speeding economy, but that costs $$$ - and if I'm the one paying those dollars, I'll live with the slower pace - as long as my products show up by their EDD!

Re: Processing Time

IMW — Wed, 07 Mar 2018 18:36:50 GMT

Unfortunately, this seems to be becoming the norm.

Re: Processing Time

IMW — Wed, 07 Mar 2018 18:38:07 GMT

Unfortunately, this seems to be becoming the norm. To add insult to injury orders can’t be cancelled while they sit in limbo land.

Re: Processing Time

brandiwine — Thu, 08 Mar 2018 00:58:59 GMT

Extremely long shipping times have been going on for a very long time at the Q. Nothing new here. I don't worry about it, just shop elsewhere. Within 48 hours I have my orders from Amazon.

Re: Processing Time

SharkE — Thu, 08 Mar 2018 01:13:45 GMT

Don't forget I think that area is socked in with all that bad weather.

All the folks in the NorthEast always have something going on.

why we moved from Ind to Tx. We just need to buy some rain. LOL

Re: Processing Time

Bullyeye — Sun, 24 Mar 2019 12:41:24 GMT

I just saw this post and must weigh in. I ordered items on the 16th and 17th of March, and they are still procesing. Today is the 24th...over a week for some items. This is making it less attractive to order from QVC...and if items are shipped from the opposite coast, tag on another few days for delivery! Unacceptable! Amazon gets it there is two days!

Re: Processing Time

chiclet — Mon, 25 Mar 2019 09:49:39 GMT

I just want to add to the complaints about the long shipping time. It stays in processing for days but won't let you cancel. Just ridiculous....

Re: Processing Time

Kitty Galore — Mon, 25 Mar 2019 15:24:12 GMT

I have to chime in , I have the Belle G. recent jean jacket just sitting there since the 21st in process! I was really hoping to have it before the weekend . Guess I can forget that now. This doesn't usually happen so I don't know what's going on iand they don't have it in stock in my size anymore either . I certainly hope that's not it! It's not available either in my size now. And yes, you can never cancel either😡

Re: Processing Time

ShowMe — Mon, 25 Mar 2019 16:09:38 GMT

Just hung up from talking to Customer Service..... I too, have been having a difficult time with the processing. I placed 3 items on order on the 19th and 20th....still in process mode. She tried to explain that they have been having technical difficulties with the warehouses, etc. I told her that is not acceptable to customers. She did tell me that the orders I last placed are probably not going to ship out until 4/1. I about blew my stack with that. Did tell her that they will probably be losing some very good customers because of this problem. She kept telling me she was sorry.....I told her it was not her fault, that it is Corporates fault for not having better control over orders. She also did say that they are going to be placing calls and also sending letters out to customers telling them what has been happening. Their excuses just aren't good enough.

Re: Processing Time

Sylanne — Mon, 25 Mar 2019 17:19:31 GMT

@chiclet wrote:
I just want to add to the complaints about the long shipping time. It stays in processing for days but won't let you cancel. Just ridiculous....

JMO, if this were me, I would just mark the package when it arrives REFUSED----RETURN TO SENDER. Do not open it. Let QVC deal with this mess. Sooner or later, QVC will come to realize the customers don't need them; they can shop anywhere.

Re: Processing Time

Kitty Galore — Mon, 25 Mar 2019 17:44:39 GMT

so many places ship right away and you get your order within 2 days! This is unacceptable 😠. I guess by the time I get my jacket won't need one as it will be summer !!!!😁

Re: Processing Time

ShowMe — Mon, 25 Mar 2019 20:06:12 GMT

Just received an email from Customer Service. My one order consisting of 2 items is to arrive to me on or by April 1. Told me to check my Order Status to keep track of it. What the heck do they think we do when we have placed one or more orders???? Geeesssshhh. These 2 items were ordered on 3/19. The one I ordered on 3/20....nothing was mentioned about that. You bet I will be keeping a close eye on these orders and where they are...

Will let you know if I hear anything more.

Re: Processing Time

okaywitheasypay — Mon, 25 Mar 2019 20:56:13 GMT

I just clicked on to see if the 'in process' had changed on an order I have and saw it remained 'in process' but the EDD was 3/25 I don't think that can happen short of a miracle.

Re: Processing Time

Mom2Dogs — Mon, 25 Mar 2019 22:08:31 GMT

@ShowMe ....OK I get it sometimes there are problems, but having been self employed for many years I have learned it's best to be upfront with customers...

QVC should have sent each of us with an order, that was on 'hold', an email with a brief explanation and given us the option of cancelling our order or just waiting for the problems to be fixed, but no...they let us all simmer in our own juices.

While an order from QVC is not a world problem, it is a problem and they should have been upfront from the get go. I hope they learned a lesson 'cause I think they may lose a few customers...and poor customer service, they take the brunt of the angry phone calls.

Re: Processing Time

ShowMe — Mon, 25 Mar 2019 23:42:34 GMT

@Mom2Dogs......My opinion on this is that QVC has gotten too big for their britches..... Very poor Customer Service. As of a few minutes ago, my order they said I will be receiving on April 1....it is still in PROCESS .....

i agree with you on that everyone should have received an email.... No, everyone is in limbo with huge mistake. When I talked with Customer Service today, I let her know I was livid and very unhappy with QVC.

Oh, I do think they will lose customers over this.... Well, that is what Customer Service is for.....to take complaints, then report the problems to Corporate so they can correct the mistake.

Re: Processing Time

Kitty Galore — Mon, 25 Mar 2019 23:59:36 GMT

yes my order still says the 27th ! Yah like that's going to happen !!! I am not happy about this as many others . This should not be happening in a company as large as QVC. We should not have to pay shipping on day of these orders IMO 😏

Re: Processing Time

sunshine45 — Tue, 26 Mar 2019 04:03:54 GMT

this has been the slowest ever processing time for me with qvc.

3 clothing items ordered on march 19th are still showing as "in process."

ordered headphones on the 24th and they shipped on the 25th. my guess is is that they are coming directly from the manufacturer.

1 clothing item ordered on the 24th is showing as "in process."

Re: Processing Time

Gorgf — Tue, 26 Mar 2019 10:25:05 GMT

I have an order that is In Process since March 16th? What happened to receiving items in 7 to 10 days. No company I have dealt with has been this slow and no update or information. I feel really duped shopping with Q lately. Excuses???