topic No Tracking Info. Available in Customer Care

No Tracking Info. Available

lovesallanimals — Mon, 05 Mar 2018 16:58:51 GMT

Several of my items were shipped a couple of days ago via UPS, but on your website, none of any of my items shows any tracking info. This has never happened before, Why?

Re: No Tracking Info. Available

viva923 — Mon, 05 Mar 2018 17:03:26 GMT

I have had this happen with Sam's club shippments. I called Sam;s to see what was going on. I was advised the shippment is sitting on a dock somewhere. In fact one of the shippments was shipped to NJ and got lost, took 6 weeks to finally get the item.

Sometimes if you call they may get the item to move along, but most of the time, it is at the will of the shipping people to move the items along, I have had Hanes items sit on a truck for 3 weeks before it was even moved along, and I called so many times I lost count.

Re: No Tracking Info. Available

PinkyPetunia — Mon, 05 Mar 2018 17:27:24 GMT

It may depend on where you are and where the items shipped from. Weather in the Northeast has been bad since Friday--storm, windy, lots of power outages still.

There is bad weather in other parts of the country, too. When did you place your order and where do you live?

Re: No Tracking Info. Available

sann — Mon, 05 Mar 2018 17:46:09 GMT

You are not alone, I just checked my tracking information for two items that should be here today, however all the info has completely vanished.

Re: No Tracking Info. Available

lovesallanimals — Mon, 05 Mar 2018 19:06:22 GMT

@sannwrote:
You are not alone, I just checked my tracking information for two items that should be here today, however all the info has completely vanished.

Thank you, at least I am not alone and you took some of the worry away.

Re: No Tracking Info. Available

Prince12 — Mon, 05 Mar 2018 19:26:21 GMT

Same thing here all tracking info has vanished on several items that were shipped out!

Re: No Tracking Info. Available

ScrapHappy — Mon, 05 Mar 2018 19:33:36 GMT

Same here. Received an email that my order has been shipped. Went online to check where it may be, and all items( 2 separate orders/5 items) have no tracking information. I hope QVC fixes this.

Re: No Tracking Info. Available

ScarletDove — Mon, 05 Mar 2018 22:26:38 GMT

This has been going on all day, I checked around 8am before I went out and just checked now that it is 4:30pm and there is still no tracking info available. What gives????

Re: No Tracking Info. Available

Beth-QVC — Mon, 05 Mar 2018 22:32:12 GMT

We are currently (and yes all day) experiencing problems with the tracking system for everyone. We are actively trying to correct this, and would like to thank everyone for their patience.

Beth QVC

Re: No Tracking Info. Available

DTRJPR — Mon, 05 Mar 2018 22:42:45 GMT

Finally!!!!! an answer on this matter I had been checking the website for my items since this morning and kept getting the same message.I called customer service to inquire about issue got a "customer service"assosciate who was very rude and sarcastic a first for me when dealing with the Q customer service for the past 16 yrs. I wonder does this have to anything with them merging with HSN????? Come on Q get it togther!!!!!

D.T.Rice

Washington DC

Re: No Tracking Info. Available

KathyM23 — Tue, 06 Mar 2018 00:59:42 GMT

Tracking is now working. I have been tracking an order of four items shipped from the California warehouse on 2/28/2018. The status still says as of 3/5 - Departure Scan. Have no idea where they could be. Seems like a long time to still be in Deparure status. Hopefully they will arrive because some are sold out.

Re: No Tracking Info. Available

Nataliesgramma — Wed, 07 Mar 2018 10:35:03 GMT

It is now working for me also....Yesterday nothing....this mrning it is at my local PO......

Re: No Tracking Info. Available

CalminHeart — Wed, 07 Mar 2018 12:03:55 GMT

Q ships the cheapest way possible. There isn't much tracking until UPS actually receives and moves the packge on to the next location. For may retailers, packges sit until a third party picks them up and takes them to the carrier. This applies to shipments as well as returns with retailers' prepaid labels.