topic Re: Customer Care Question -Pricing Error? in Customer Care

Customer Care Question -Pricing Error?

newagain888888 — Wed, 28 Feb 2018 14:55:13 GMT

I would appreciate help with what seems to be a pricing error. Could someone contact me?

Re: Customer Care Question -Pricing Error?

Anonymous — Wed, 28 Feb 2018 15:08:56 GMT

Hi @newagain888888 please send the item information including the Item Number to QVCSocialTeam@qvc.com and we will take a look.

Re: Customer Care Question -Pricing Error?

newagain888888 — Wed, 28 Feb 2018 15:16:30 GMT

Thank you, Alice. Will do!!

Re: Customer Care Question -Pricing Error?

newagain888888 — Wed, 28 Feb 2018 16:11:31 GMT

Alice, for some reason my e-mail is undeliverable and keeps getting returned to me.

My question has to do with pricing discrepancy for items J349167, J349168, and J349169. Typically, heavier gold weight increases price. In this case, the size Small with the least gram weight of gold is priced higher than both the Medium and the Large.

(It appears that the Average is priced correctly, while the prices for the Small and Large have been reversed.)

Thank You for your help.

Re: Customer Care Question -Pricing Error?

Anonymous — Wed, 28 Feb 2018 16:47:19 GMT

Hi @newagain888888, I am sorry you are having difficulty, but thank you for sharing the information. This is a question for our Product Information or Gold Buyers. I will see what I can find out but it may take a little while.

Re: Customer Care Question -Pricing Error?

Anonymous — Wed, 28 Feb 2018 19:23:38 GMT

Hi @newagain888888, we appreciate you sharing this with us and I have sent you an email concerning the pricing.

Re: Customer Care Question -Pricing Error?

newagain888888 — Wed, 28 Feb 2018 23:17:34 GMT

Wow, thank you so much!