topic Re: QVC return labels in Customer Care

QVC return labels

redheadmimi — Wed, 21 Feb 2018 17:26:57 GMT

Local post office has stated they are having multiple issues with the QVC return labels utilized on packages being returned to QVC.

They can't read them-just wanted customers to be aware of this problem.

Re: QVC return labels

Naturally — Wed, 21 Feb 2018 17:44:13 GMT

My USPO is also having difficulty with these labels. They are MISSING a number and the bar code will not scan. This is a big problem since the package has to be scanned several times in transit. The only way my USPO could scan it was with the handheld scanner -- but then you can't get a receipt. Makes me not want to purchase anything until this problem is solved.

Re: QVC return labels

shaggygirl — Wed, 21 Feb 2018 17:45:11 GMT

If you go to your account you'll see a post from QVC saying there was an error on the return labels for purchases between 2/1 and 2/11 and that if you need to return something you should print a new label from your order status page. It's been mentioned a few times here on the board.

Re: QVC return labels

Annabellethecat66 — Wed, 21 Feb 2018 17:55:18 GMT

I've always gotten every return package (the advantage of using THEIR labels.

Lately, I agree it hasn't been able to scan the labels. My posts office person said it is because the labels NOW contain a few extra labels at the end of the numbers.

Their machines won't let them scan them.

Depending on the post office sometimes the post office can type in the numbers but most post offices can't type in the number.

So, that means there is no record of the return. Hummm??

Re: QVC return labels

Annabellethecat66 — Wed, 21 Feb 2018 17:58:37 GMT

@shaggygirl Oh! Yes! That "the label's in the mail" thing!

Been there...done that! It takes forever to get THEIR label they're sending me. I know, several times I've waited and waited for the label.

I've found it isn't worth wondering where the label is! This has happened when they've sent me things erroneously or if their return label had a problem (not clear numbers, etc).

I think only once did I ever receive the label, even then it took at least 2 weeks.

Re: QVC return labels

Anonymous — Wed, 21 Feb 2018 17:59:27 GMT

Hi Everyone, @shaggygirl is correct. It is better to print a label from the website or have one emailed to you for any purchases between 2/1 and 2/11

Re: QVC return labels

Sooner — Wed, 21 Feb 2018 19:21:11 GMT

Well that's a poor way to notify us! I just mailed back 2 shirts that were poorly sized and HUGE and the TSV flatware today using the labels that came with them.

I'd think they could have sent out an e-mail or something. I don't read my account page you know.

Re: QVC return labels

Kachina624 — Thu, 22 Feb 2018 02:06:53 GMT

@Anonymous. QVC is mistaken if they assume everyone has a printer. Many of us use tablets exclusively and have no need for printers.p

Re: QVC return labels

september — Thu, 22 Feb 2018 03:33:11 GMT

@Kachina624wrote:
@Anonymous. QVC is mistaken if they assume everyone has a printer. Many of us use tablets exclusively and have no need for printers.p

Good point. I have a printer but have been using it so often lately for business. Am often low on paper or ink!

Don't think it should be up to the customer to handle printing out labels.

Re: QVC return labels

Anonymous — Thu, 22 Feb 2018 13:17:16 GMT

Hi @Kachina624 I can certainly understand. We can also send you a return label by mail.

Re: QVC return labels

DJs mom — Thu, 22 Feb 2018 18:31:17 GMT

Just out of curiosity (I don't have a return) I just checked my order page to see the notice. No way would I have noticed that. QVC splashes the sweepstakes clear across the homepage but this they type in small print.

Re: QVC return labels

Belle_Femme — Sat, 24 Feb 2018 16:24:57 GMT

@Annabellethecat66wrote:
@shaggygirl Oh! Yes! That "the label's in the mail" thing!

Been there...done that! It takes forever to get THEIR label they're sending me. I know, several times I've waited and waited for the label.

I've found it isn't worth wondering where the label is! This has happened when they've sent me things erroneously or if their return label had a problem (not clear numbers, etc).

I think only once did I ever receive the label, even then it took at least 2 weeks.

Oh no! I went to the PO to mail back an item for an exchange (need a different size, again). They said they couldn't read the label. I called customer service. I had to ask them to mail a label because my printer isn't working. I hope it comes before I leave for vacation. This stinks. Wonder if I should just have them email the return label to my office and print it there? I hate doing that (don't like mixing personal with business), but I want to get the return label before two weeks. Ugh.

Re: QVC return labels

Belle_Femme — Sat, 24 Feb 2018 16:29:19 GMT

@shaggygirlwrote:
If you go to your account you'll see a post from QVC saying there was an error on the return labels for purchases between 2/1 and 2/11 and that if you need to return something you should print a new label from your order status page. It's been mentioned a few times here on the board.

I don't see any message posted on my account. And the item I tried to return was something I ordered after 2/11, so there still is a problem, and they aren't informing people of it until after you make a trip to the PO and call customer service.

Re: QVC return labels

Belle_Femme — Sat, 24 Feb 2018 16:31:37 GMT

@Anonymouswrote:
Hi Everyone, @shaggygirl is correct. It is better to print a label from the website or have one emailed to you for any purchases between 2/1 and 2/11

Alice, you better check that. There's no message on the website, and the error is not limited to items purchased between 2/1 and 2/11. I tried returning an item I ordered on 2/14/18. It had an incorrect label too, so the problem is continuing.

Belle

Re: QVC return labels

shaggygirl — Sat, 24 Feb 2018 17:11:46 GMT

@Belle_Femmewrote:
@shaggygirlwrote:
If you go to your account you'll see a post from QVC saying there was an error on the return labels for purchases between 2/1 and 2/11 and that if you need to return something you should print a new label from your order status page. It's been mentioned a few times here on the board.
I don't see any message posted on my account. And the item I tried to return was something I ordered after 2/11, so there still is a problem, and they aren't informing people of it until after you make a trip to the PO and call customer service.

Just read your post so went and looked at my account. The notice is no longer there.

Re: QVC return labels

Annabellethecat66 — Sat, 24 Feb 2018 17:22:02 GMT

@Belle_Femme Well at least you have a record that you called.

After 2 or 3 times (in the past) when they've said they'd send it (and it took forever, if I got it at all) I just say, "No thanks" because, honestly it's usually clothing or not something REAL heavy.

Those rates the post office charge is unbelievable! I really do mail a lot of 'stuff' to my girls (in Denver and Florida). It's not like I'm sending things to Hawaii (as my friend does).

The rates to Hawaii are REALLY expensive! She flips on Christmas. She has relatives there. I understand it isn't like...next door...but still!

Re: QVC return labels

Lucytink — Sun, 25 Feb 2018 23:49:33 GMT

Do you know you are getting an extra charge when you use these labels. You get charged the $6.95 or $8.95 plus what was charged for the original shipping out to you. I called customer service and was told this is why my returns are less than they should be. The woman told me the return label gets it to QVC, and the other shipping gets it to the correct place or warehouse (whatever?). This is crazy!

Re: QVC return labels

GCR18 — Mon, 26 Feb 2018 04:42:10 GMT

@Lucytink everybody pays for the same thing. The original shipping is deducted from all returns. The return charge is only deducted if you use the prepaid label. If you don't use the prepaid label, you pay the postage charge upfront versus having it deducted.

Re: QVC return labels

sarahpanda — Mon, 26 Feb 2018 11:21:23 GMT

It happened to me 2 different times at my local post office when returning a QVC package. The code wouldn't scan property so therefore, I wasn't able to receive a ''receipt'' for me returning my package. Hummm.....hummmm.....hummmmm...

Re: QVC return labels

LUVNLIFE — Mon, 26 Feb 2018 11:29:08 GMT

@shaggygirlwrote:
If you go to your account you'll see a post from QVC saying there was an error on the return labels for purchases between 2/1 and 2/11 and that if you need to return something you should print a new label from your order status page. It's been mentioned a few times here on the board.

You're right. Thanks for the reminder.