topic Re: Exchange question.... in Customer Care

Exchange question....

chiclet — Wed, 21 Feb 2018 12:24:05 GMT

When you return a clothing item for different color do you get a notice telling you they received it and sending out another or another in that size is not available or do they just make the adjustment on your account and say nothing.

Re: Exchange question....

nyc1 — Wed, 21 Feb 2018 12:32:24 GMT

@chiclet Only if you check off the box that asks for confirmation. Otherwise they just do whatever you request..... IF YOU'RE LUCKY. I've tried to exchange things twice the past year and they've been CREDITED, even though the item was in stock. I'm trying it one more time today..... purchased 2 Linea tops in Small and want the Medium. My fingers are crossed!

Re: Exchange question....

chiclet — Wed, 21 Feb 2018 13:13:55 GMT

I have done many returns and usually check the box but never done an exchange but since supposedly free exchanges I thought I would try it.

Re: Exchange question....

Venezia — Wed, 21 Feb 2018 16:00:48 GMT

I've just had to return a ring for a smaller size. Sent it off yesterday, so I'm also waiting to see how this exchange works. In the past (and I'm talking years ago), I never had any luck with trying to exchange things; they always just refunded me. I'm hoping they have a better system in place now.

Re: Exchange question....

Anonymous — Wed, 21 Feb 2018 16:35:46 GMT

Hi @Venezia if you send us the Item Number we can comment your account to exchange not refund that may help if we have the size you are requesting.

Re: Exchange question....

Venezia — Wed, 21 Feb 2018 23:42:24 GMT

@Anonymouswrote:
Hi @Venezia if you send us the Item Number we can comment your account to exchange not refund that may help if we have the size you are requesting.

@Anonymous- Hi, Alice. The item # is J348802. Is that sufficient or do you need me to email more information? Thank you!

Re: Exchange question....

Anonymous — Thu, 22 Feb 2018 13:22:41 GMT

Hi @Venezia, I found the order with that item number. I have commented your account not to refund exchange requested. Hopefully that will work and we will have your size.

Re: Exchange question....

nyc1 — Thu, 22 Feb 2018 13:29:16 GMT

@Anonymous Hi Alice. I've been a QVC customer since the beginning... over 30 years. My last exchange was not a success either ... it was credited instead and I had to call and get my return postage refunded and reorder what I wanted (which could have been done as an exchange).

I just sent 2 Linea items back yesterday for exchange (item A217629). If there is any way to put a note on my account/order as well, it would be appreciated. Both items I need are still in stock. Thanks so much for your help.

Re: Exchange question....

Anonymous — Thu, 22 Feb 2018 13:33:57 GMT

Not a problem @nyc1. I have commented our account to exchange. Hopefully your size will be available when the return is received.

Re: Exchange question....

nyc1 — Thu, 22 Feb 2018 13:35:59 GMT

@Anonymouswrote:
Not a problem @nyc1. I have commented our account to exchange. Hopefully your size will be available when the return is received.

@Anonymous MUCH APPRECIATED.

Re: Exchange question....

Venezia — Thu, 22 Feb 2018 18:01:42 GMT

@Anonymouswrote:
Hi @Venezia, I found the order with that item number. I have commented your account not to refund exchange requested. Hopefully that will work and we will have your size.

@Anonymous- Thank you. I really appreciate all you do to help us out.

Re: Exchange question....

joycekw — Thu, 29 Mar 2018 01:10:38 GMT

Ive had the same problem....everytime I try the new "Free exchanges" which they frequently mention.....I select a differnent color or size and NEVER get the item...only a credit.......I am NOT SURE WHY THEY DO THIS.....it is very frustrating!

Re: Exchange question....

joycekw — Thu, 29 Mar 2018 01:11:10 GMT