topic Re: Return label errors in Customer Care

Return label errors

beatlefan — Thu, 15 Feb 2018 21:46:47 GMT

I tried to return two items today and the post office could not accept them because the scan codes on the return labels were incorrect. (Incorrect format/numbers). I called customer service and was sent new labels by email. Seriously, what is the problem, QVC?

Re: Return label errors

MalteseMomma — Thu, 15 Feb 2018 22:14:32 GMT

Ohhh noooooo

I wonder if that was why there has been no tracking info on something I returned a week ago

Re: Return label errors

Maxikat — Thu, 15 Feb 2018 22:14:39 GMT

The same thing happened to me, more than once. Also, taking so long to be credited for returns.

Re: Return label errors

Catnan1 — Thu, 15 Feb 2018 23:30:56 GMT

Same thing just happened to me, they can’t find my return from 2 weeks ago. I gave extra time because of the weather - now I think they just messed up.

Re: Return label errors

Serena Sue — Thu, 15 Feb 2018 23:32:02 GMT

That happened to me yesterday. I guess I should have called customer service, but I just mailed it without getting a receipt. This should be interesting to see how long it takes to get there.

Re: Return label errors

KentuckyWoman — Fri, 16 Feb 2018 00:43:01 GMT

I was checking a return I sent out last week and saw a notice where there were errors on the return labels printed between 2/1 and 2/11. They said to go to print the label from the website. Hope my items find their way back.

Re: Return label errors

SurferWife — Fri, 16 Feb 2018 04:01:52 GMT

Oh, great...I just returned a package 2 days ago and the clerk said the return label had 23 numbers but it should have 26. Therefore I can’t track it. It will still be returned, but have a feeling this is going to be a return hassle. I threw another return in the same package.

If any Customer Service reps are on here, is there anything y’all can do to help us? I did snap a picture of the return label.

Re: Return label errors

Doc74 — Fri, 16 Feb 2018 13:35:56 GMT

I had the same problem at the post office. They were unable to give a receipt since the parcel could not be tracked. I sent it anyway and hope for the best.

Re: Return label errors

RespectLife — Fri, 16 Feb 2018 15:05:35 GMT

@KentuckyWomanwrote:
I was checking a return I sent out last week and saw a notice where there were errors on the return labels printed between 2/1 and 2/11. They said to go to print the label from the website. Hope my items find their way back.

@KentuckyWomanis correct

I saw the return label error message at the top of the page....in NOT very large print.

QVC should have sent an email to EVERYONE who purchased between 2/1 and 2/11 to alert them.

Or at a minimum....made the notice a HUGE part of the homepage.

QVC will have to make it right for anyone who used a defective return label for sure, but this could potentially be a nightmare for Customer Service.

QVC should have made this message a TOP PRIORITY to its customers!!

Re: Return label errors

SurferWife — Fri, 16 Feb 2018 16:39:13 GMT

I was hoping that because this post is in Customer Care, someone from QVC would at least comment to let us know whether or not they will be able to help us, maybe at least note on our account which item(s) we returned, or something.

My concern about my return is I live in Hawaii and we never know how long a return is going to take. I returned an item 12/19 and it just made it back to QVC on 2/12. I certainly hope that was a fluke & not the norm.

Re: Return label errors

FuzzyFace — Fri, 16 Feb 2018 17:29:56 GMT

This is why I don't use their return labels, plus I don't want to have $6.95 charged to return a $20 item. I just use their shipping address in SC (you have to look hard at the paperwork to it but it's there) and pay much less.

Re: Return label errors

Hetshepshut — Fri, 16 Feb 2018 21:15:23 GMT

Same thing just happened to me. However, I just chatted with a customer service rep and she said nothing about the incorrect label printing problem. She never gave me any information with regard to the incorrect labels whatsoever. In fact, I had to persist in getting any real answer from her at all with regard to a package that seems to be lost in the system due to this error, which leads me to believe that QVC is, apparently, not directing their reps to even address this problem with customers who contact QVC with this type of issue. Basically this is just sorry customer service. QVC if you're listening, this a real hassle for customers. Will definitely think twice about ordering in the future.

Re: Return label errors

BostonMommy — Sat, 17 Feb 2018 15:32:15 GMT

This happened to me too. Why didn't QVC send out a mass email and let everyone know? Before so any sent them back

My post office made a copy of the label for me and stamped the copy.