topic Re: Repeat messages in Customer Care

Repeat messages

Krimpette — Thu, 09 Jun 2016 15:28:06 GMT

Today there are about 20 of the same or similar message about horrible C/S. Can these be totally removed, leaving only a single one? They take up so much space. I see some have been moved or have been handled. So i guess I'm curious as to why the threads still appear? Will they vanish in a given time? Thanks!

Re: Repeat messages

KentuckyWoman — Thu, 09 Jun 2016 15:29:01 GMT

I agree, it's annoying. Please remove all but one if possible.

Re: Repeat messages

sparklestar — Thu, 09 Jun 2016 15:37:22 GMT

I think she got her point across .... some people sheesh.

Re: Repeat messages

sparklestar — Thu, 09 Jun 2016 15:39:46 GMT

Or maybe not. Moderator states Customer has been taken care of, yet she just started another post.

Re: Repeat messages

MalteseMomma — Thu, 09 Jun 2016 15:53:34 GMT

Is this done on purpose or is it a glitch in the system?

Re: Repeat messages

millieshops — Thu, 09 Jun 2016 15:57:48 GMT

I think the poster works for a competing company -- or was as rude and impatient to her CS rep as she was to all of us.

Hope her life gets better, but not too much better too soon.

Re: Repeat messages

Sooner — Thu, 09 Jun 2016 16:02:29 GMT

I hope they ban her from posting such nonsense.

Re: Repeat messages

Plaid Pants2 — Thu, 09 Jun 2016 16:05:14 GMT

@MalteseMomma wrote:
Is this done on purpose or is it a glitch in the system?

It's done on purpose.

Usually it's some troll getting their kicks spamming the boards.

I doubt that the "complaint" is even real.

Re: Repeat messages

Plaid Pants2 — Thu, 09 Jun 2016 16:43:31 GMT

I think that when anyone exhibits troll-like behavior, going from forum to forum, posting the same "complaint" over and over again, that they should automatically be banned.

By spamming the boards, it just makes the person look unstable.

Re: Repeat messages

Moonchilde — Thu, 09 Jun 2016 17:05:06 GMT

@Plaid Pants2 wrote:
I think that when anyone exhibits troll-like behavior, going from forum to forum, posting the same "complaint" over and over again, that they should automatically be banned.

By spamming the boards, it just makes the person look unstable.

"Unstable" is a different word than I would use 😈

I would think that a "real" person would respond privately to CS reaching out here, with identifying information. If they don't, then the post is bogus and they are trolls. Pretty simple. If they don't actually want personalized HELP, then they are posting solely to troll/spam the forums.

I didn't bother clicking on these OPs when they were active, but it presents a different, more time-consuming problem for the moderators if the troll(s) are using a new nic or separate new ID with each "complaint."

IMO there doesn't seem to be enough outright banning of outright trolls. Surely the moderators can easily check behind the scenes to see if a poster has any appearance of an ID tied to actual purchases, and if no trace can be found, it should be poof-buh-byee.

It occurs to me this might even be a branching out of our Old Faithful troll - the one who has multiple IDs and starts threads talking to itself. Reposting the same OP, etc.

Re: Repeat messages

KingstonsMom — Thu, 09 Jun 2016 17:06:18 GMT

Now she's just burying the same kind of post within other threads.

The entire first 2 pages are consumed with all of her deleted threads which is ridiculous and very inconsiderate to the other forum posters, forcing us to scroll thru page after page to get to any meaningful threads.

I agree that all of those threads should be removed as a courtesy to the rest of us, so we don't have to scroll our lives away.

This behaviour should not be tolerated IMO, especially when she sees all of the locked threads, which is against Community standards, reposting a deleted thread....many, many times!

Re: Repeat messages

sparklestar — Thu, 09 Jun 2016 17:07:30 GMT

You'd think they'd ban her or something.

Re: Repeat messages

pupwhipped — Thu, 09 Jun 2016 17:32:08 GMT

22 horrible posts and counting!

Re: Repeat messages

chickenbutt — Thu, 09 Jun 2016 17:38:11 GMT

I wonder how far somebody has to go before they ban them. I'm not being a snark monster - just honestly wondering.

By this point (well, before this point actually) other boards would have banned the ID and banned that person's IP.

Even if there is an actual problem, I saw in one of the threads that they were given the email address and spammy said s/he had emailed. Case closed, as far as threadbombing the board.

Re: Repeat messages

DoneTryin — Thu, 09 Jun 2016 17:38:20 GMT

I've heard of road rage. What would you call this? Yikes! Sure hope this person isn't out driving their car while posting these complaints!

Re: Repeat messages

Moonchilde — Thu, 09 Jun 2016 17:42:21 GMT

@DoneTryin wrote:
I've heard of road rage. What would you call this? Yikes! Sure hope this person isn't out driving their car while posting these complaints!

Highly likely it's all made up and it's just deliberate trolling.

Re: Repeat messages

Moonchilde — Thu, 09 Jun 2016 17:46:26 GMT

I think perhaps the hands of the moderators might be tied, or semi-tied, in some ways. They might believe the poster is a troll and would on other boards ban them, but perhaps QVC policy prevents this in many cases - we don't know. And the moderators can't discuss why they do/don't or can/can't ban posters, for very obvious reasons ;-(

Re: Repeat messages

KingstonsMom — Thu, 09 Jun 2016 17:49:02 GMT

@sparklestar wrote:
You'd think they'd ban her or something.

@sparklestar

Ya' know why that really irritates me? Because many years ago I was banned from the Community.

For what? Posting an item # for an upcoming TSV one time. In my mind, I was helping fellow posters and helping Q increase sales of the item.

All I got was one chance and I was banned, I never reposted it, I couldn't because I was banned!

But this poster has violated the Community Standards 22 times in one day (so far) and gets away with it and continues to post.

Re: Repeat messages

Krimpette — Thu, 09 Jun 2016 17:59:41 GMT

I wonder why the moderators never responded to my original post?

Re: Repeat messages

SharkE — Thu, 09 Jun 2016 19:07:52 GMT

maybe she'll go see the gorilla (after hrs.)