topic Re: Order Status Issues - IT Dept, Please, Please ... in Customer Care

Order Status Issues - IT Dept, Please, Please ...

Brett05 — Sat, 03 Feb 2018 16:02:10 GMT

Would the IT department please fix the Order Status 'View My Order' link. Everytime I click 'view my order' instead of getting order details and tracking info I am instead taken to a page to sign up for the QVC Credit Card!! All these website glitches is quite frustrating and the canned answer of 'will pass on to the appropriate department' is not getting any results.

Re: Order Status Issues - IT Dept, Please, Please ...

Krimpette — Sat, 03 Feb 2018 16:59:41 GMT

I'm on my MacBook Pro using Safari and don't see any problem here.

Re: Order Status Issues - IT Dept, Please, Please ...

Anonymous — Sat, 03 Feb 2018 17:31:44 GMT

Hi @Brett05 I will email IT, but also try to change your browser and clear your cookies to see if that helps.

Re: Order Status Issues - IT Dept, Please, Please ...

SurferWife — Sat, 03 Feb 2018 17:47:06 GMT

I get the same thing. It also occurs for me when signing in to the community. I’m on my iPad. I may try to clear my cache to see if it resolves the issue.

Re: Order Status Issues - IT Dept, Please, Please ...

Hetshepshut — Sat, 03 Feb 2018 22:13:27 GMT

Yes, please fix this. It is extremely frustrating. And please don't put this on the customer to use another broswer, etc. It is obviously a QVC issue and should be addressed as such. It is just plain good customer service.

Re: Order Status Issues - IT Dept, Please, Please ...

Tori3569 — Sun, 04 Feb 2018 00:26:18 GMT

Sometimes it has to be put back to the customer to fix due to different devices, browsers, etc. If others are not having the same issue (for example, I am not) then it can’t be QVCs issue. That’s just how it is with technology....there are many variables.

Re: Order Status Issues - IT Dept, Please, Please ...

Brett05 — Sun, 04 Feb 2018 00:33:09 GMT

I cleared my cookies and changed browsers and still get the same results.

Re: Order Status Issues - IT Dept, Please, Please ...

Hetshepshut — Mon, 05 Feb 2018 19:54:22 GMT

Customer Care/Alice: Not helpful. Please fix this problem and please don't continue to ask the customer to do it. It is obvious that it is a QVC issue since it is happening to others.

Re: Order Status Issues - IT Dept, Please, Please ...

Marp — Mon, 05 Feb 2018 20:04:00 GMT

Using a PC, Windows 10 and Firefox--no problems.

Perhaps if those having problems included the type of device, operating system and browser it would be helpful in isolating then fixing the problem.

Re: Order Status Issues - IT Dept, Please, Please ...

Brett05 — Tue, 06 Feb 2018 15:05:05 GMT

Marp, now not only am i redirected to the Qcard Credit Card page when I log in to Order Status, logging in to Wish List is doing the same. And it is doing it on both my computers.

Desk top computer - PC, Windows 10, and Firefox

Laptop - HP, Windows 10, Chrome

Re: Order Status Issues - IT Dept, Please, Please ...

Marp — Tue, 06 Feb 2018 15:25:10 GMT

@Brett05, do you by chance have malwarebytes and CCleaner installed on your computers? CCleaner does a much better job of clearing cookies and cache (be sure to include cookies and cache clearning for all browsers listed) than browsers themselves do.

It is also possible there is malware on your computers that is forcing a redirect to the credit card pop-up.

Try installing and running both programs (the free versions) and see if that helps.

I'm suggesting clearing cookies and cache from all browsers on your computer when setting up CCleaner (it may default to all) because I do not use IE or Edge but find cookie files listed.