topic Poor Customer Service/Appreciation in Customer Care

Poor Customer Service/Appreciation

2cockers — Tue, 30 Jan 2018 16:19:14 GMT

Received an item that I didn't order, nor was I charged for. Being an honest person, I called QVC to see if they could send me a postage-paid label to return the item. I was told that I should take it to the post office, pay for it with my own money, then call back later to see about getting reimbursed for the postage. Uh--hello? I'm trying to do the right thing and let them know that I have an item here that I received in error, and I was told to go out of my way--twice--to make things right. If I was a dishonest person, I could've just kept the item since I wasn't charged for it, but no, I tried to do the right thing and wasn't even thanked for being honest. So, guess what? I just stuck it in the bag with another item I was returning and let them try to figure out how I got it/where it came from. One would think that an international company like QVC could afford a postage-free envelope for their own mistake!!! They angered me a few years ago, and I stopped shopping there for a while then went back. This time, I'm permanently done with QVC!

Re: Poor Customer Service/Appreciation

Carmie — Tue, 30 Jan 2018 16:27:45 GMT

I don’t blame you. I’d be ticked off too.

i would not pay for postage to return an item. Once an e-bay seller sent me my order twice. The item was almost $80 and I did the honest thing too. The seller promised me that he would refund my postage. He never did.

i won’t ever fall for that again.

Last year personalization mall sent me someone else’s stuff. I called them and asked how to return it. They said, just keep it and they would sent a new order to the correct person. That was good CS, but the item was personalized with someone else’s family name. So I donated it.

Re: Poor Customer Service/Appreciation

AuntG — Tue, 30 Jan 2018 16:27:50 GMT

Several years ago, I too was honest and got somebody's Lock n' Lock included with my order. I called to say what happened and got a 'thanks, send it back' response. Didn't want to make a big deal, but I now had the name and address of another shopper, and that was worrisome to me. What if next person wasn't honest?

Re: Poor Customer Service/Appreciation

newname0 — Tue, 30 Jan 2018 16:28:54 GMT

That happened to me with Avon awhile ago. I was sent 3 different boxes of someone's else order and I called CS and they mailed to me return labels for each and had FedEx picked them up.

It took time to do this but I too could have kept the items but I am honest and did not.

Re: Poor Customer Service/Appreciation

qualitygal — Tue, 30 Jan 2018 16:37:08 GMT

Re: Poor Customer Service/Appreciation

SharkE — Tue, 30 Jan 2018 16:41:09 GMT

ghost?

Re: Poor Customer Service/Appreciation

Janey2 — Tue, 30 Jan 2018 16:46:54 GMT

I recently ordered an item from evine. I did not get my ordered item, but was sent something else. I called customer service. I sent back the wrong item, and for my trouble they did not charge me s&h for my original order.

Re: Poor Customer Service/Appreciation

QVCkitty1 — Tue, 30 Jan 2018 16:47:40 GMT

wrote:
Received an item that I didn't order, nor was I charged for. Being an honest person, I called QVC to see if they could send me a postage-paid label to return the item. I was told that I should take it to the post office, pay for it with my own money, then call back later to see about getting reimbursed for the postage. Uh--hello? I'm trying to do the right thing and let them know that I have an item here that I received in error, and I was told to go out of my way--twice--to make things right. If I was a dishonest person, I could've just kept the item since I wasn't charged for it, but no, I tried to do the right thing and wasn't even thanked for being honest. So, guess what? I just stuck it in the bag with another item I was returning and let them try to figure out how I got it/where it came from. One would think that an international company like QVC could afford a postage-free envelope for their own mistake!!! They angered me a few years ago, and I stopped shopping there for a while then went back. This time, I'm permanently done with QVC!

I'll never understand why something like this happens. It is horrible customer service.

Re: Poor Customer Service/Appreciation

Montana — Tue, 30 Jan 2018 16:52:10 GMT

What has happened to good old common sense at QVC?

It seems to have left the building.

Re: Poor Customer Service/Appreciation

Mz iMac — Tue, 30 Jan 2018 17:13:12 GMT

wrote:
ghost?

@SharkE Invisible ink. Rub urine or lemon juice on your screen to see what she fonted.

Re: Poor Customer Service/Appreciation

sunshine45 — Tue, 30 Jan 2018 18:06:50 GMT

you did not receive a prepaid label with the item?

i think the vast majority of my items come with a prepaid label. use the prepaid label and call them to tell them that you received an item in error and used their return label to send it back.

Re: Poor Customer Service/Appreciation

SahmIam — Tue, 30 Jan 2018 18:42:37 GMT

All it takes is a few swipes of the keyboard to sent out NO POSTAGE REQUIRED mailing label. INSTEAD, QVC:

1) Makes the person doing the right thing pay up front

2) Makes the person doing the right thing PROVE they should be refunded

3) Makes the person doing the right thing take time out of THEIR day for the QVC MISTAKE

4) Made QVC lose a potential customer as well as spread the word of their poor CS because once it's on the internet, it's EVERYWHERE FOREVER.

Stupid, QVC, just STUPID on your part. Once again, QVC fails to do the right thing.

Re: Poor Customer Service/Appreciation

newagain888888 — Tue, 30 Jan 2018 21:47:52 GMT

I received Women With Control slacks, a QVC item I never ordered and not the item that I paid for. QVC would not send out my (paid for) item until they had first received the wrong item back. I guess I could have re-purchased the correct item, but didn’t want additional charges added to my credit card. It was nerve-wracking waiting the extra few weeks, hoping that my item (an intended gift) would not sell out. I know most companies usually make things right when the customer is inconvenienced by errors, not expected to take on further inconvenience and expense.

Re: Poor Customer Service/Appreciation

Kachina624 — Wed, 31 Jan 2018 00:33:40 GMT

@2cockers. If the package was unopened, you could have refused it and sent it back at no charge. Of course you probably had to open it to figure out you didn't order it.

Re: Poor Customer Service/Appreciation

KathyM23 — Wed, 31 Jan 2018 06:00:51 GMT

This happened to me twice at HSN. When I called to report it, they just told me to keep it. I donated a dress that was meant for someone in Hawaii , but I hope rthe person who ordered it finally realized their order had gone astray and re-ordered. The other time it was a box with small jewelry items that I figured was meant to be Christmas gifts. I sent it on to the person who ordered it.

Re: Poor Customer Service/Appreciation

Jeannie29 — Wed, 31 Jan 2018 12:33:19 GMT

In the fall I was charged for an item that I did not order and did not receive. It took quite a while and countless emails/posts to customer care to get it straightened out. No one seemed to care. The experience really left a bad taste in my mouth with QVC. However, I've really saved a lot of money because I haven't purchased anything from QVC since.

Re: Poor Customer Service/Appreciation

newname0 — Thu, 01 Feb 2018 19:04:46 GMT

wrote:
What has happened to good old common sense at QVC?
It seems to have left the building.

I think more than common sense it is pride in doing your job well instead. We recently signed up for a program with CVS and our health care plan to order from them our drug store needs. The packages came yesterday and were so slip shod put together that you could really tell that the person doing it hated their job. So sad because our health care provider really touted this new convenience.