topic Re: QCard $10 Statement Credit in Customer Care

QCard $10 Statement Credit

SugCat — Thu, 19 Jan 2017 16:45:35 GMT

I opened a Qcard under the impression I would receive a $10 statement credit after my first order. I placed my first order and when I received my bill, there was no statement credit. I called asking about my statement credit. I was told it would come in the first or second billing cycyle. I asked them what would happen if I did not make another purchase doing the second billing cycle. They said they would eventually send me a check in the mail. This is Ridiculous!!!! I have never had this happen before with any credit card I have opened. I have always received my statement credit off of my first purchase during the first billing cycle. Just beware if you plan to open a Qcard and think you will get the $10 statement credit off the first billing cycle!!!

Re: QCard $10 Statement Credit

Pook — Thu, 19 Jan 2017 17:01:46 GMT

What's ridiculous about it?!!! You will get the $10 no matter what!! You are not being gyped out of anything!! I don't see why it would matter - you are getting the statement credit or $10 after your first purchase. I never heard anything about it being immediate! Some , I guess, would find fault and complain about anything!!!

Re: QCard $10 Statement Credit

millieshops — Thu, 19 Jan 2017 17:04:14 GMT

@SugCatI don't have a QCard, but I have had plenty of credit card rebates. Mine have come after I've paid for the qualifying purchases.

Sorry you're upset, but if $10 delayed a month makes you that nervous, maybe you shouldn't be charging anything anywhere.

Re: QCard $10 Statement Credit

CalMom — Thu, 19 Jan 2017 17:13:27 GMT

Ladies, you are unbelievable. If you think you are getting a $10 statement credit, then why not expect it in the first billing cycle. I guess you have to read the fine print.

And I understand the OP's frustration. What I don't understand is the insensitive responses.

Re: QCard $10 Statement Credit

SugCat — Thu, 19 Jan 2017 17:34:25 GMT

Thank you DogLver for understanding! I am very frustrated about this because as I said I have never experienced this before. You are so right about reading the fine print! So I have already paid my bill in full, and I guess I will wait for a check in the spring! I hope you have a Wonderful Day!

Re: QCard $10 Statement Credit

Peaches McPhee — Thu, 19 Jan 2017 18:02:28 GMT

@SugCat, just be sure you do eventually get the $10 credit. They had this promotion about a year or two ago, I had multiple contacts with QVC over MONTHS to try to get my credit. Finally, I did, but only after intervenion from the moderators on this board.

Re: QCard $10 Statement Credit

SugCat — Thu, 19 Jan 2017 18:15:57 GMT

Peaches McPhee, Thank you so much for the heads up! I really appreciate it!

Re: QCard $10 Statement Credit

MalteseMomma — Thu, 19 Jan 2017 19:37:47 GMT

@SugCat wrote:
I opened a Qcard under the impression I would receive a $10 statement credit after my first order. I placed my first order and when I received my bill, there was no statement credit. I called asking about my statement credit. I was told it would come in the first or second billing cycyle. I asked them what would happen if I did not make another purchase doing the second billing cycle. They said they would eventually send me a check in the mail. This is Ridiculous!!!! I have never had this happen before with any credit card I have opened. I have always received my statement credit off of my first purchase during the first billing cycle. Just beware if you plan to open a Qcard and think you will get the $10 statement credit off the first billing cycle!

@SugCat

I agree but I think they say on the air that the $10 will be credited a month or 2 later.......

My advice..........cut up that QCard and use something else (Syncrony Bank is a horror to deal with,even if you are ahead of your payments).Take it a step further and shop somewhere else,unless you like problems most of the time.Shopping is not ,"always easy or even convient" here at the Q Take that from a very long time shopper about to quit!

Re: QCard $10 Statement Credit

Pook — Thu, 19 Jan 2017 19:29:30 GMT

Sounds like the OP opened the credit account for the $10 statement credit and had no plans to ever use the card again. If so that makes no sense. Does sound like OP may have done this before to get the piddly statement credits. If she were planning to use it again then no problem Opening and closing a card will get your FICO score to go down.

Re: QCard $10 Statement Credit

Nightowlz — Thu, 19 Jan 2017 20:23:17 GMT

ITA that the $10 credit should be applied to your 1st purchase not waiting 1-2 billing cycles. They don't want to take it off your 1st purchase so you will purchase something else to use it on. Who wants the $10 check.

This reminds me that a few months before Christmas Q had I think it was a $20 gift card if you purchased $200 that month & I never received mine. I need to dig up the email from Q stating this with my purchases to send to Q & ask where's my gift card?????????

Just looked & it was $200 purchases in July which I made. I think I should still get my $20 gift card. Wonder who else did not receive one?

Re: QCard $10 Statement Credit

Peaches McPhee — Thu, 19 Jan 2017 21:09:59 GMT

@Pook wrote:
Sounds like the OP opened the credit account for the $10 statement credit and had no plans to ever use the card again. If so that makes no sense. Does sound like OP may have done this before to get the piddly statement credits. If she were planning to use it again then no problem Opening and closing a card will get your FICO score to go down.

It doesn't sound like this at all. Where did you get the idea that she has no plans to ever use it again?

Re: QCard $10 Statement Credit

Pook — Thu, 19 Jan 2017 21:51:27 GMT

@Peaches McPhee Because she stated (see underlined). If she were planning to use it again then why is she waiting for a check???

Re: QCard $10 Statement Credit

Kachina624 — Thu, 19 Jan 2017 21:55:47 GMT

Synchrony Bank is probably hoping you'll forget about the credit. They're not the most scrupulous financial institution in the world. Watch them closely.

Re: QCard $10 Statement Credit

sunshine45 — Sun, 22 Jan 2017 05:25:20 GMT

Purchases subject to credit approval. This $10 Statement Credit offer is valid between January 1 and January 31, 2017 ("Promotional Period"). Offer applies only to QCard® applicants approved during the Promotional Period by Synchrony Bank, the issuer of the QCard, and who make a qualifying purchase that posts to their new QCard account by January 31, 2017. Offer is not valid for purchases made prior to the Promotional Period, the purchase of QVC Gift Cards or QVC eGift Cards, items ordered on Waitlist, or Auto-Delivery or Advance Order items that are not ordered during the Promotional Period, but subsequently ship during the Promotional Period. Offer is not valid for existing QCard holders. The $10 Statement Credit will be applied to the new QCard account once the qualifying order has been processed. Please allow up to two billing periods after the Promotional Period ends for the $10 Statement Credit to post to your account. Your QCard account must remain open, in good standing, and not be delinquent at the time the $10 Statement Credit is posted to the account. Offer is limited to one $10 Statement Credit per QCard account during the Promotional Period. Auto-Delivery customers are only eligible for one $10 Statement Credit. No additional statement credits will be issued in connection with any subsequent Auto-Delivery shipments. Qualifying purchases that are canceled or returned prior to the posting of the $10 Statement Credit will void this offer. If QVC determines that any merchandise was purchased pursuant to a transaction that violated the terms of this offer, then QVC will be entitled to void the $10 Statement Credit issued in connection with such purchase without notice. Offer is not transferable and cannot be combined with any other offer. QVC reserves the right to suspend or change the offer at any time without notice. This offer is sponsored by QVC, Inc. and not Synchrony Bank.

Re: QCard $10 Statement Credit

Lila4Now — Sun, 22 Jan 2017 06:20:16 GMT

You just can't trust QVC to follow through with what they promise. That is why I will never get a credit card from them!

Re: QCard $10 Statement Credit

CalMom — Wed, 25 Jan 2017 00:29:30 GMT

@SugCat wrote:
Thank you DogLver for understanding! I am very frustrated about this because as I said I have never experienced this before. You are so right about reading the fine print! So I have already paid my bill in full, and I guess I will wait for a check in the spring! I hope you have a Wonderful Day!

@SugCat Hi, glad I can be a lady knight in shining armour. I don't know the price of the item you purchased, put if you pay it in at least 4 installments (whatever the Q calls it), it can cover one of your payments. But of course, you would have needed to set that up when you placed the order.

And, do you know what, if you planned on using this Q card just once, then that is your business. You may get better bonuses through a different credit card. And don't forget to use Mr. Rebates. After bumping their QVC rebate to 1%, it went to 3% this month. I haven't been on the boards that much but I am sure this was a topic of conversation.

Re: QCard $10 Statement Credit

GCR18 — Wed, 25 Jan 2017 03:00:07 GMT

The q is now offering a $20 statement credit.

Re: QCard $10 Statement Credit

GCR18 — Wed, 25 Jan 2017 03:01:56 GMT

@Lila4Now wrote:
You just can't trust QVC to follow through with what they promise. That is why I will never get a credit card from them!

The post right above yours explains the credit. It's too soon for the credit to apply.

Re: QCard $10 Statement Credit

Lipstickdiva — Wed, 25 Jan 2017 21:36:59 GMT

I have never had an issue with Synchrony Bank. I have 3 different accounts with various places, all through Synchrony and I've never had a problem with any of my accounts.

I opened a QCard account several months back. At the time they were offering a $15.00 statement credit. My statement credit happened to appear on my very first billing statement. I guess I was lucky.

No doubt some apply for the credit card, use it for say a $50.00 purchase, think they'll only have to pay $40.00 and they'll be done with the card. Don't think it doesn't happen. People open accounts at stores all the time to take advantage of promotions like percentages off when you open an account. Then they never use the card again.

Re: QCard $10 Statement Credit

CalMom — Mon, 30 Jan 2017 21:45:08 GMT

@Nightowlz wrote:
ITA that the $10 credit should be applied to your 1st purchase not waiting 1-2 billing cycles. They don't want to take it off your 1st purchase so you will purchase something else to use it on. Who wants the $10 check.
This reminds me that a few months before Christmas Q had I think it was a $20 gift card if you purchased $200 that month & I never received mine. I need to dig up the email from Q stating this with my purchases to send to Q & ask where's my gift card?????????
Just looked & it was $200 purchases in July which I made. I think I should still get my $20 gift card. Wonder who else did not receive one?

Maybe @Beth-QVC can help you Calling Beth!