topic Re: WHERE'S MY REFUND BREAKDOWN? in Customer Care

WHERE'S MY REFUND BREAKDOWN?

Tinkrbl44 — Tue, 23 Jan 2018 17:01:55 GMT

I just returned 4 items from holiday gift shopping and just received the refund confirmation emails. All it gives me is the amount refunded .... in a few case, it seems a bit too low.

These were on easy pay and the actual easy payment amount is now nowhere to be found. PLUS, I returned all 4 items via priority mail, paying return postage myself, so no $6.95 shipping costs should have been deleted from the totals.

I have had this problem in the past .... paid for return myself, and they charged me the $6.95 anyway!

Can someone tell me how I can see the breakdown for my returns?

Thanks !

Re: WHERE'S MY REFUND BREAKDOWN?

NicksmomESQ — Tue, 23 Jan 2018 17:07:51 GMT

@Tinkrbl44 Call customer service & have them go over the breakdown with you.I find myself doing that a lot!! Good luck!!

Re: WHERE'S MY REFUND BREAKDOWN?

queendiva — Tue, 23 Jan 2018 17:09:34 GMT

I see the breakdown, including shipping, on my Q card.

I have been charged three times since Christmas for return shipping! I always return ship at my own expense as I usually return clothing items with at least two items in the same bag.

Call CS and ask them to itemize each of your recent returns.

This is something that seems to occur every year at this time. Human error or something else?

Re: WHERE'S MY REFUND BREAKDOWN?

Lucylu12 — Tue, 23 Jan 2018 17:12:22 GMT

If you call the automated 1-800-367-9444 it will give you itemized refund for each return.

Re: WHERE'S MY REFUND BREAKDOWN?

Maltichonmom17 — Tue, 23 Jan 2018 17:23:29 GMT

Here's what works for me when I'm returning something. Before I send back a return, I will go into my easy pay list for the month, then click on "view/edit easy pay" for that item. It shows the amount of the monthly easy pay, how many easy pays have been paid and how much the shipping was. I screenshot the page and that makes it easier to remember the numbers and to do the math when I get credited.

Once the return is processed, all that info is gone though, so not sure how you could retrieve it after the fact. If you call customer service, maybe they can access the info.

Re: WHERE'S MY REFUND BREAKDOWN?

PINKdogWOOD — Tue, 23 Jan 2018 18:02:33 GMT

@queendiva No this is not new, this is how they post refund amounts despite there may be multiples returned. It's really annoying I think and obviosly for everyone here.

I also think it's become really difficult to call CS and take so long in one call to actually get to a real person between all of the prompts that don't always work right. That's annoying too.

Re: WHERE'S MY REFUND BREAKDOWN?

Susan-QVC — Tue, 23 Jan 2018 18:28:51 GMT

@Tinkrbl44 Good Afternoon, Please email us at QVCSocialTeam@qvc.com and provide the order numbers we would be happy to give you the details of the refunds issued.

Susan Q-Social

Re: WHERE'S MY REFUND BREAKDOWN?

SarahW — Thu, 25 Jan 2018 05:15:30 GMT

Honestly, this is SO ANNOYING. Why should we have to jump through hoops, call CS, "screenshot" our account, or anything else? It should show on the order detail what was paid and then what was credited. How hard could this be, seriously??

Re: WHERE'S MY REFUND BREAKDOWN?

Tinkrbl44 — Thu, 25 Jan 2018 15:22:24 GMT

wrote:

Honestly, this is SO ANNOYING. Why should we have to jump through hoops, call CS, "screenshot" our account, or anything else? It should show on the order detail what was paid and then what was credited. How hard could this be, seriously??

@SarahW

Oh boy, ITA ....

I've had a few instances where I've even emailed CS that I was returning something and it turned out that the $6.95 was deducted anyway! Then I had to take the time to get that incorrect deduction credited back to me! This is why I no longer trust a lump sum credit with no breakdown.

Re: WHERE'S MY REFUND BREAKDOWN?

Tinkrbl44 — Thu, 25 Jan 2018 16:27:29 GMT

wrote:
@Tinkrbl44 Good Afternoon, Please email us at QVCSocialTeam@qvc.com and provide the order numbers we would be happy to give you the details of the refunds issued.
Susan Q-Social

@Susan-QVC

Thank you ... I've done that.

Since then, this morning I received 2 emails indicating credits have been made in the amounts of $5.33 and $8.32 to my credit card. There is no order number or item description noted ... just these arbitrary amounts.

???????

I also emailed to find out what they are for .... and find it sad I have to waste my time to do this. The refunds should have complete information, and I hope you will bring this to the attention of someone who can do something about it. This is just ridiculous!

Re: WHERE'S MY REFUND BREAKDOWN?

Lipstickdiva — Thu, 25 Jan 2018 16:40:30 GMT

@Tinkrbl44, I don't think I can really help you because I find it annoying that they don't give you a breakdown of refunds like HSN does. And once you return something, your easypay info is removed so it's hard to go back and track.

But I returned something recently that I bought on easypay and 2 payments had already been charged to me. QVC refunded each easy payment separately, not in one lump sum. I rec'd an e-mail about a credit and that was one easypayment minus the original s/h. Then a little while later, I rec'd another e-mail about another refund and that was the second easypayment.

Re: WHERE'S MY REFUND BREAKDOWN?

Tinkrbl44 — Thu, 25 Jan 2018 16:42:59 GMT

wrote:
@Tinkrbl44 Good Afternoon, Please email us at QVCSocialTeam@qvc.com and provide the order numbers we would be happy to give you the details of the refunds issued.
Susan Q-Social

@Susan-QVC

I did as you suggested .... and here's their reply (s below) .... so, NOW WHAT do I do?

I want complete refund breakdowns, (payments, tax, shipping for defective) and someone at QVC should be able to provide that ....

"Unfortunately we do not have the tax breakdown amount, just the full refund amount. We can tell you to the original full tax amount for each order if that will help.

QVC Social Team"

Re: WHERE'S MY REFUND BREAKDOWN?

homedecor1 — Fri, 26 Jan 2018 04:48:55 GMT

@Tinkrbl44

you are not alone! I'm totally confused on all my recent returns - 1 was on "waitlist" which I clearly marked "notify me before shipping" option - shipped anyway!! I called CS told them situation...nope, I got charged both ways😡

Then the so-called "free" exchange is a joke unless you exchange for same item different size -- I wanted just a refund (shoes) & frankly, wasn't going up a size & go thru the same process if they were too big! So, I got charged both ways no refund for s/h😡

Therefore, I'm only ordering if I'm absolutely sure & no more clothing items!!!! Plus, I'm not ordering for the same reasons because once you hit the "submit" button you're obligated even if you cancel within a few minutes....states "in process can't be cancelled" -YET shows in process & doesn't ship for days - & thats more $$$$ Q makes!

Not sure of any other shopping channels BUT this has certainly has made me think twice before I order anything.

Re: WHERE'S MY REFUND BREAKDOWN?

Tinkrbl44 — Fri, 26 Jan 2018 15:40:11 GMT

wrote:
@Tinkrbl44

you are not alone! I'm totally confused on all my recent returns - 1 was on "waitlist" which I clearly marked "notify me before shipping" option - shipped anyway!! I called CS told them situation...nope, I got charged both ways😡

Then the so-called "free" exchange is a joke unless you exchange for same item different size -- I wanted just a refund (shoes) & frankly, wasn't going up a size & go thru the same process if they were too big! So, I got charged both ways no refund for s/h😡

Therefore, I'm only ordering if I'm absolutely sure & no more clothing items!!!! Plus, I'm not ordering for the same reasons because once you hit the "submit" button you're obligated even if you cancel within a few minutes....states "in process can't be cancelled" -YET shows in process & doesn't ship for days - & thats more $$$$ Q makes!

Not sure of any other shopping channels BUT this has certainly has made me think twice before I order anything.

@homedecor1 @Susan-QVC

What? I had no idea you could ask to be notified before shipping! I just had a waitlist bracelet shipped that wanted to change sizes on .... I called CS and, of course, they said I coudn't because it's "in processing".

Where is this notify me first option located?

Re: WHERE'S MY REFUND BREAKDOWN?

homedecor1 — Fri, 26 Jan 2018 23:40:16 GMT

@Tinkrbl44

It a checkout step. I think it's when it tells you it's waitlisted - you can check ship automatically or notify you. (At least that was when I ordered).

Of course, things change daily with the Q website!

Re: WHERE'S MY REFUND BREAKDOWN?

sunshine45 — Sat, 27 Jan 2018 03:14:14 GMT

i have never seen a box that you can check and say notify me before shipping a waitlist order. this is the message i always get for waitlist items:

Waitlist Confirmation

The item you are ordering is available on waitlist only. If the item comes back in stock within the next 45 days, would you like it automatically shipped? If you check "yes," billing to your credit card will take place at the time of shipment.

(if you click no, it doesnt let you go any further in the ordering process.)

Re: WHERE'S MY REFUND BREAKDOWN?

Barbara-QVC — Sat, 27 Jan 2018 03:45:14 GMT

wrote:

i have never seen a box that you can check and say notify me before shipping a waitlist order. this is the message i always get for waitlist items:

Waitlist Confirmation

The item you are ordering is available on waitlist only. If the item comes back in stock within the next 45 days, would you like it automatically shipped? If you check "yes," billing to your credit card will take place at the time of shipment.

(if you click no, it doesnt let you go any further in the ordering process.)

Hi @sunshine45 @homedecor1 and @Tinkrbl44

Unfortunately we no longer provide notification when waitlist items come back in stock. All waitlist orders are automatically shipped so if you do not agree to this a waitlist order will not be placed.

Barb

Customer Care

Re: WHERE'S MY REFUND BREAKDOWN?

homedecor1 — Sat, 27 Jan 2018 04:23:54 GMT

@Barbara-QVC

I clearly remember the choices. I clicked yes. Either way I called customer service to cancel I was informed both orig & return fees would be waived /returned. The item was Vionics slippers. I don't have a copy of how my refund was processed to tell if they did not charge me.

My other return was Clarks shoe boots: too tight in toe box even though my correct size! Returned and to my knowledge no credit given for orig/return shipping. I knew the next size up would be too big.!

Re: WHERE'S MY REFUND BREAKDOWN?

Barbara-QVC — Sat, 27 Jan 2018 04:26:48 GMT

wrote:

@Barbara-QVC

I clearly remember the choices. I clicked yes. Either way I called customer service to cancel I was informed both orig & return fees would be waived /returned. The item was Vionics slippers. I don't have a copy of how my refund was processed to tell if they did not charge me.

My other return was Clarks shoe boots: too tight in toe box even though my correct size! Returned and to my knowledge no credit given for orig/return shipping. I knew the next size up would be too big.!

Hi @homedecor1

I apologize for any confusion with your orders. I would be happy to take a look at the notes on your account and I will send you an email shortly.

Barb

Customer Care

Re: WHERE'S MY REFUND BREAKDOWN?

homedecor1 — Sat, 27 Jan 2018 04:34:43 GMT

@Barbara-QVC

thank you but this will probably be my last clothing, shoes thru Q especially even though I look at size chart the clothes are not consistent sizing. And shoes are the same & no fault of Q!

Ill stick to decor & kitchen items that size isn't a concern. It's too costly to ship/return shipping costs🙁. Thank you!!!