topic Re: LaserShip Carrier Issues in Customer Care

LaserShip Carrier Issues

Kindaglitzy — Tue, 03 May 2016 18:12:41 GMT

Why is your LaserShip Carrier permitted to drop packages in a common area such as Lobby of a condominium complex instead of delivering to the door of person package is shipped to? Today I had a package delivered and this is what happened. Carrier called me from entrace to building said I had a package and I said fine, I will buzz you in. Kept waiting for carrier/delivery person to come to my door and never showed up. Went downstairs to see where he was and found that he just dropped the package in the unsecured common area and left. Immediately called customer service and reported the issue and informed that if this is the way Q was going to have packages delivered that I would have to discontinue doing business with Q. Customer Rep said that she would log the problem. I now see Q has shipped the Dyson Fan TSV via LaserShip, does this mean that an expensive item like this will just be dropped in an unsecure common area of a condominium complex? Why doesn't Q require a signature when shipping via LaserShip?

Re: LaserShip Carrier Issues

Tibard — Tue, 03 May 2016 18:41:45 GMT

Hate Lasership, they don't update their tracking system until they are about to drop the package and the package is usually thrown across the porch. It's the fastest way to keep me from shopping on QVC. I'm turning my sites to other channels with better delivery systems.

Re: LaserShip Carrier Issues

Kindaglitzy — Tue, 03 May 2016 18:57:38 GMT

@Tibard

Totally agree with you. That is why I told Customer Service I would have to stop doing business with Q if they continue to use such an awful carrier.

Re: LaserShip Carrier Issues

Susan-QVC — Tue, 03 May 2016 19:03:40 GMT

@Kindaglitzy I am sorry to hear the delivery was handled this way. I am glad that you have reported this to our Customer Service so it will definitley be directed to the appropiate department. This is only my take but I would guess that the carrier felt that the inside building was a secure dropoff because he was buzzed in by the recipient.

My apologies!

Susan Q-Social

Re: LaserShip Carrier Issues

Shawnie — Tue, 03 May 2016 19:08:19 GMT

I wondered who the last two deliveries were that arrived in a nondescript white van. Checked my order status and it is LaserShip. I have had good luck. Right to my door, just like UPS does. Very pleasant guy.

Re: LaserShip Carrier Issues

Boehm Collector — Tue, 03 May 2016 19:47:08 GMT

@Kindaglitzy ... LaserShip is the WORST! I have had numerous packages from Amazon delivered by LaserShip. My DH and I are at work during the day. I am afraid that if packages are left in the front they might be stolen. I have a sign on my door stating that if no one is home to leave the packages in the back. Every other carrier honors our wishes..... except LaserShip, They ALWAYS leave the packages in the front. Also IF they happen to deliver when either DH or I are home ..... they don't even bother to ring the door bell. They just leave the package in the front. I have complained to Amazon on a number of occasions..... Finally they agreed to try to avoid using LaserShip to deliver our orders.

Re: LaserShip Carrier Issues

KYToby — Tue, 03 May 2016 20:15:51 GMT

This is not uncommon. I live in a condominiu complex, and all regular carriers leav packages in our lobby by our mailboxes (UPS, FedEx, USPS). The only time packages get delivered to our door is when we received packages in the evening or on Sunday from Amazon (we getsame-day deliveries, seven days a week now).

I think you are making a moutain out of a mole hill. If the package had been stolen, I am sure QVC would have handled it appropriately.

And please, don;t complain about having to go down to get the package. As a disabled person with one leg, if I can go down to get my packages, I am sure most others can as well.

Re: LaserShip Carrier Issues

TY — Thu, 05 May 2016 14:54:04 GMT

Try googling Lasership and read the reviews about them on Amazon. Why is QVC using them?

Re: LaserShip Carrier Issues

Patricia51 — Wed, 18 May 2016 14:19:38 GMT

My package was delivered yesterday. Luckily I heard a noise and looked out the window. I saw a white van parked on the street and went outside. He had dropped the package at front door and was leaving. If I had not heard the noise, it would have been left outside all night, possibly wet after all the rain & maybe even stolen by morning. At least knock on the door before leaving !!!

Re: LaserShip Carrier Issues

JGalt — Fri, 20 May 2016 15:56:35 GMT

I never heard of laser ship until I read this thread, so I looked it up. What an outrage...so Mr.KingAmazon, national leader of socialist big government is fostering 19th century treatment of workers! Wow

Re: LaserShip Carrier Issues

KathyPet — Fri, 20 May 2016 17:14:31 GMT

Neither UPS, FedEx or the USPS rings my bell when they leave a package on my doorstep.

Re: LaserShip Carrier Issues

Luna62 — Tue, 07 Jun 2016 16:41:08 GMT

Lasership claimed to deliver my package (a vacuum) at my front door. I was home and no package was delivered. When I called lastership they said they would look into it. Yelp reviewers have said for years that drivers from this local lasership office steal packages all the time. Why is QVC using them?

Re: LaserShip Carrier Issues

Kindaglitzy — Tue, 07 Jun 2016 19:45:35 GMT

Have noticed more businesses have started using LaserShip. Imagine they are much cheaper. Just shipped a small light weight package today via UPS and it cost over $12 and no extra insurance beyond their base $100 was required. Even though I am sort of complaining about the UPS cost, still feel they are a far superior carrier over any of the others including USPS.

Re: LaserShip Carrier Issues

Dynah — Wed, 08 Jun 2016 19:23:06 GMT

I have had 2 terrible and disturbing situations w LaserShip (LS).

To imply Kindaglitzy is "making a mountain out of a mole" is so inappropriate in this situation (and I don't know Kindaglitzy whatsoever).

I've never heard of LaserShip until yesterday and I don't care if never hear of them again.

** before I go any further, I have called c/s at both LaserShip and reported my situation. I also called QVC c'service number; guess what ?? We has QVC's loyal customers' have NO say in who delivers our pkg's (could be LaserShip, could be UPS); again, we the customer have absolutely no input into this what so ever. **

My situation; 2days in a row now, LS delivered pkg's to my door. Both times, pounded my door (had my 'crated' barking dogs' besides themselves (I could not not answer the door yesterday, that shower thing when only a towel is on). He left the pkg (& yes, I was able to see from another window who he was, etc

Come to discover, this pkg was delivered to my home, but was for someone with an other address clear across town. Today's delivery; same guy and same M.O. - beat on the door, etc. I was able to answer the door this time and this very same fellow threw my pkg into the entrance way of my home and blustered "here is your pkg, give me back the one from yesterday". I began to ask if he 'wouldn't pound my door, etc'. This fellow promptly blew me off, giving me "the finger" and saying .. F'Off lady !!!!

As I wrote above, (read again what QVC had to say about this). At least when I called LS, their c'service rep was understanding and took a full report and apologized quite a bit (which QVC never did).

Go online, look LaserShip up and read the many complaints about this company.

Bottom line, QVC cares more about saving the almighty $$$$ more than us.

(So sorry for this very long rant but I just had to get this off my chest).

Re: LaserShip Carrier Issues

spabar — Thu, 09 Jun 2016 08:08:21 GMT

@Luna62 wrote:
Lasership claimed to deliver my package (a vacuum) at my front door. I was home and no package was delivered. When I called lastership they said they would look into it. Yelp reviewers have said for years that drivers from this local lasership office steal packages all the time. Why is QVC using them?

@Luna62, was it the Black & Decker hand vac? I received mine just before midnight on the expected delivery day. This was after tracking said no one was available to receive it at 11:30pm. It was then corrected to show delivered. I, like someone else posted, heard something drop outside. Who delivers packages at midnight?!? I called both Lasership CS and QVC. Of course no matter how many complaints, it always comes down to what's cheaper for them. Too bad the customers come last.