topic Re: @beth-qvc in Customer Care

@beth-qvc

homedecor1 — Sat, 20 Jan 2018 15:09:06 GMT

Beth:

I returned 2 items on 1/2/18 via "q" return service label. I called CS they have no record of this return although 2 other items I returned 1/9 have been received & credited.

Returned at USPS and I have receipt of shipment. Can you check if you (at your level) see the return. CS said there is no way to track a return to give it another 10 days & call again.

Thank you!

Re: @beth-qvc

Beth-QVC — Sat, 20 Jan 2018 15:15:53 GMT

@homedecor1

I apologize that the customer Service Representative you spoke with was unable to assist you. Order has been received at our Rocky Mount facility so I will process the the refund for you. Second Order has not been received but as it has been 12 days I will refund that one as well. Current processing time is 3 to 5 business days.

Beth QVC

Re: @beth-qvc

homedecor1 — Mon, 15 Jan 2018 03:52:06 GMT

@Beth-QVC as always:

you are always so helpful & get the "issues" resolved!

Re: @beth-qvc

yamma024 — Sat, 20 Jan 2018 15:16:23 GMT

I returned an item on 1/3/18 and you recieved it back on 1/13/18 still haven't gotten my refund.

Thanks

Re: @beth-qvc

SharkE — Sat, 20 Jan 2018 14:52:43 GMT

@Beth-QVC

Re: @beth-qvc

Anonymous — Sat, 20 Jan 2018 15:17:10 GMT

Hi @yamma024, I have refunded you for your return in the amount of $47.46.

Re: @beth-qvc

yamma024 — Sat, 20 Jan 2018 17:01:11 GMT

Thank you so much!!