topic Re: STILL Having Problems , QVC please FIX.!! in Customer Care

STILL Having Problems , QVC please FIX.!!

Kitty Galore — Tue, 07 Jun 2016 19:10:27 GMT

I don't know what's going on with QVC'S website but never had these problems before, it's ridiculous ! Can't put anythong in search box, just keeps having select and paste above whatever I put in and will not do a search!!! Then keeps kicking me off the site completely... NOT happy! If they want me to make purchases which I do often then stop making it so hard to do as there are other alternatives as we know.

I really wish wish that those in charge of the website would get on this as it has been a week or so now and No improvment. And I am using an ipad which I have read is a problem for those of us that do!

Re: STILL Having Problems , QVC please FIX.!!

2blonde — Tue, 07 Jun 2016 19:16:42 GMT

@Kitty Galore What browser are you using? I've been hearing that these problems happen more with certain browsers than others. I use Chrome, and I have no problems with the website. It's always a good idea to have at least two browsers on your computer so you can switch to another which may be more compatible with a website.

Re: STILL Having Problems , QVC please FIX.!!

Susan-QVC — Tue, 07 Jun 2016 19:22:49 GMT

Thats a great suggestion @2blonde, IT would most likely say the same. I will make sure to report this @Kitty Galore, my apologies!!

Susan Q-Social

Re: STILL Having Problems , QVC please FIX.!!

wildcat fan — Tue, 07 Jun 2016 19:27:31 GMT

I'm also having problems with the latest Safari iOS browser on my iPad. Browsing the QVC product pages is extremely tedious, time consuming, and frustrating. They know there are problems, but apparently other tasks take priority.

Re: STILL Having Problems , QVC please FIX.!!

wildcat fan — Tue, 07 Jun 2016 19:37:05 GMT

I think it's odd that @Susan-QVC and QVC IT staff are recommending the Chrome app instead of Safari for iPad since Chrome is known to be much slower than Safari. For a PC, I would use Chrome, but I question its effectiveness for iPad.

Re: STILL Having Problems , QVC please FIX.!!

Moonchilde — Tue, 07 Jun 2016 19:49:57 GMT

@wildcat fan wrote:
I think it's odd that @Susan-QVC and QVC IT staff are recommending the Chrome app instead of Safari for iPad since Chrome is known to be much slower than Safari. For a PC, I would use Chrome, but I question its effectiveness for iPad.

@Susan-QVC

I will step in here, as I just posted in Q Talk about being randomly signed out while actively posting. It's happened to me twice in two days. I get "Authentification Failed" messages in the middle of either posting or checking Notifications and boom, I'm out.

I'm on a currently updated iPad and use Chrome as a browser. *Sometimes*, with issues in the past, I will be functional in Safari but not in Chrome. But with the recent week-plus disaster, I could not post properly in Chrome. Safari or a third browser, it made no difference.

Re: STILL Having Problems , QVC please FIX.!!

PINKdogWOOD — Tue, 07 Jun 2016 20:04:54 GMT

Many/some are still having problems here of varying degrees. Others keep saying change our browser to Chrome. First, I don't feel we should have to change browsers. Next, I did switch to Chrome and I'm still having the same problem of not getting the drop down box of poster names to "@" whomever.

I've resigned myself to typing in the name myself to chat with whomever. I believe they're getting my notes as I think I've rcvd a couple of responses back.

I'd really like this option to work for me again. If it ever would work for me again I'd be surprised.

Re: STILL Having Problems , QVC please FIX.!!

Brooklynny — Tue, 07 Jun 2016 20:28:19 GMT

In this day and age, a website such as QVC's -- which is a major corporation -- should support all browsers on all devices. QVC certainly has the resources to build a state-of-the-art e-tail website. There's really no excuse for all these glitches. Really.

Re: STILL Having Problems , QVC please FIX.!!

Kitty Galore — Tue, 07 Jun 2016 21:57:18 GMT

Brooklynny, I must agree with you! I am beyond frustrated for sure.

@Brooklynny wrote:
In this day and age, a website such as QVC's -- which is a major corporation -- should support all browsers on all devices. QVC certainly has the resources to build a state-of-the-art e-tail website. There's really no excuse for all these glitches. Really.

Re: STILL Having Problems , QVC please FIX.!!

Kitty Galore — Tue, 07 Jun 2016 21:58:47 GMT

Thank you Susan , I sure hope things get back to normal as this is very frustrating.

@Susan-QVC wrote:
Thats a great suggestion @2blonde, IT would most likely say the same. I will make sure to report this @Kitty Galore, my apologies!!
Susan Q-Social

Re: STILL Having Problems , QVC please FIX.!!

Kachina624 — Wed, 08 Jun 2016 01:55:34 GMT

I've been using Chrome on my Samsung S2 pad and have had no problems at all.

Re: STILL Having Problems , QVC please FIX.!!

Mustang Shar — Wed, 08 Jun 2016 11:53:34 GMT

I'm using safari on iPad and haven't experienced any problems since the EDIT function was corrected.

Re: STILL Having Problems , QVC please FIX.!!

Moonchilde — Wed, 08 Jun 2016 13:31:42 GMT

I'm not having any edit problems, just the random signing out. And oddly, after posting about the bumping out yesterday, I stayed signed in for 6+ hours yesterday, which was very welcome but very odd, as my sign in usually lasts no more than 2-1/2 to 3 hrs with windows left open and instant boot out if I forget and close a window, in Chrome for iOS. I wonder if they were tinkering yesterday afternoon.