topic Re: Not Receiving Pre-Sale Emails in Customer Care

Not Receiving Pre-Sale Emails

cancun08 — Sat, 06 Jan 2018 19:03:14 GMT

I had this issue once before. You got me back on track for awhile and now I've stopped receiving them again. I have made no changes on my account. Please help. TIA.

Re: Not Receiving Pre-Sale Emails

Barbara-QVC — Sat, 06 Jan 2018 19:10:06 GMT

@cancun08 wrote:

I had this issue once before. You got me back on track for awhile and now I've stopped receiving them again. I have made no changes on my account. Please help. TIA.

Hi @cancun08

Unfortunately it appears that all of your email preferences had been removed. I have re-subscribed your email address. You can visit your account online to customize your preferences. Please reach out to us again if you need further assistance!

Have a great weekend and stay warm!

Barb

Customer Care

Re: Not Receiving Pre-Sale Emails

Katcat1 — Sat, 06 Jan 2018 19:25:41 GMT

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

Re: Not Receiving Pre-Sale Emails

Barbara-QVC — Sat, 06 Jan 2018 19:28:55 GMT

@Katcat1 wrote:

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

Hi @Katcat1

I am sorry you are not getting emails from us. It appears your preferences are all set so I am going to check with our marketing team to see if maybe there is a block in place with your internet provider.

Thanks for your patience as we work to get this resolved for you!

Barb

Customer Care

Re: Not Receiving Pre-Sale Emails

cancun08 — Sat, 06 Jan 2018 21:31:28 GMT

@Barbara-QVC

Thank you. I don't know how or why this happens to me. I appreciate your help.

Re: Not Receiving Pre-Sale Emails

Barbara-QVC — Mon, 08 Jan 2018 17:02:21 GMT

@Barbara-QVC wrote:

@Katcat1 wrote:

@cancun08 You are not alone. I checked the box a few times and never received any emails. I say it's bad for business. I actually gave up trying.

Hi @Katcat1

I am sorry you are not getting emails from us. It appears your preferences are all set so I am going to check with our marketing team to see if maybe there is a block in place with your internet provider.

Thanks for your patience as we work to get this resolved for you!

Barb

Customer Care

Good morning @Katcat1

I just sent you an email with some information about your emails. Looks like everything has been corrected for you!

Have a great day!

Barb

Customer Care

Re: Not Receiving Pre-Sale Emails

MadameQueen — Mon, 08 Jan 2018 20:13:30 GMT

I also have never received the pre-sale emails. I tried over the years by updating by email preferences and contacting customer service. I was always told I was on the list but all I ever receive is a confirmation email when I order . Recently I started receiving a monthly statement but not the presale email I am looking for.

Re: Not Receiving Pre-Sale Emails

Barbara-QVC — Mon, 08 Jan 2018 20:50:53 GMT

@MadameQueen wrote:

I also have never received the pre-sale emails. I tried over the years by updating by email preferences and contacting customer service. I was always told I was on the list but all I ever receive is a confirmation email when I order . Recently I started receiving a monthly statement but not the presale email I am looking for.

Hi @MadameQueen

I am sorry that you are not receiving any pre-sale emails either. I will definitely check into this for you.

Thanks.

Barb

Customer Care

Re: Not Receiving Pre-Sale Emails

Tylerpoo — Tue, 09 Jan 2018 14:54:11 GMT

I have the same issue of not receiving pre-sale emails. Please check for me also. Thanks

Re: Not Receiving Pre-Sale Emails

Susan-QVC — Tue, 09 Jan 2018 16:10:36 GMT

@cancun08 Good Morning,

So sorry to see this is still an issue. I have checked the settings again and all email preferences are marked for delivery. I suggest checking all your online settings to customize to your preferences. Please let us know if this continues and we will contact IT to have a closer look into the problem.

Susan Q-Social

Re: Not Receiving Pre-Sale Emails

Susan-QVC — Tue, 09 Jan 2018 16:18:04 GMT

@Tylerpoo Good Morning,

I just double checked your setting for receiving emails and unfortunately found that the email for Sneak Previews was not checked. I have changed that for you, please allow at least 48 hours for that change to take affect.

Susan Q-Social

Re: Not Receiving Pre-Sale Emails

Barbara-QVC — Tue, 09 Jan 2018 21:40:00 GMT

@Barbara-QVC wrote:

@MadameQueen wrote:

I also have never received the pre-sale emails. I tried over the years by updating by email preferences and contacting customer service. I was always told I was on the list but all I ever receive is a confirmation email when I order . Recently I started receiving a monthly statement but not the presale email I am looking for.

Hi @MadameQueen

I am sorry that you are not receiving any pre-sale emails either. I will definitely check into this for you.

Thanks.

Barb

Customer Care

Hello again @MadameQueen

I just sent you an email with some information about this.

Barb

Customer Care