topic Re: January 2018 Insider in Customer Care

January 2018 Insider

ruthbe — Thu, 21 Dec 2017 02:05:57 GMT

Has anyone received the new version of the January 2018 Insider?? I received a letter from QVC that they will no longer be sending out the hard copy and only doing the online version. However I have not received the online version yet. Thank you

Re: January 2018 Insider

Melvin-QVC — Thu, 21 Dec 2017 02:11:10 GMT

@ruthbe wrote:

Has anyone received the new version of the January 2018 Insider?? I received a letter from QVC that they will no longer be sending out the hard copy and only doing the online version. However I have not received the online version yet. Thank you

@ruthbe The InsideQ magazine can only be found on QVC.com by typing "InsideQ" in the search field. I hope this helps.

Melvin, Customer Care

Re: January 2018 Insider

x Hedge — Thu, 21 Dec 2017 02:11:30 GMT

Just type InsideQ into the search bar above. Then come back and tell us how disappointed you are with the new format compared to the hard copy.

Re: January 2018 Insider

karlam — Thu, 21 Dec 2017 02:24:33 GMT

Where are the sneak peaks of upcoming TSVs?

Re: January 2018 Insider

GCR18 — Thu, 21 Dec 2017 02:31:21 GMT

No more TSV sneak peaks.

Re: January 2018 Insider

roeroe1005 — Thu, 21 Dec 2017 02:34:20 GMT

I "get" the digital versus the cost of mailing catalogs.

But since it is digital, I was expecting a lot more. The program guide is only for 3 weeks.

And where are the upcoming TSVs?

Re: January 2018 Insider

ruthbe — Thu, 21 Dec 2017 02:42:46 GMT

Just found it....VERY disappointing. What a waste of time.

Re: January 2018 Insider

Mz iMac — Thu, 21 Dec 2017 02:50:44 GMT

@karlam

@GCR18

@roeroe1005

See Melvin's response to my 🦇 BAT CALL for Melvin-QVC 🦇 post. Should answer your concerns about the preview TSVs.

Re: January 2018 Insider

jpie — Thu, 21 Dec 2017 02:54:37 GMT

I too think it is very disappointing in the fact you don't flip through it like a magazine. Also very, very limited advance TSV information. I am much more likely to order less than I have in the past.

They stopped mailing a copy to me even after repeated requests, but I did enjoy the original format.

Re: January 2018 Insider

NicksmomESQ — Thu, 21 Dec 2017 03:06:38 GMT

The online Inside Q is a huge disappointment!! I really loved the old format.I totally enjoyed all of the TSV previews!! I don’t know who made the dumb decision to fix something that wasn’t broken!!

Re: January 2018 Insider

Jayjay — Thu, 21 Dec 2017 03:10:41 GMT

I was receiving the InsideQ magazine in the mail and online with no problems for about 2 years.....this is very disappointing.

But I will shop less since I liked seeing advanced notice on the TSV's.

I started shopping more at QVC when the shipping charges became a bit more reasonable and now, every so often, free shipping but I see myself going back to shopping only occasionally now.

Some of my recent purchases were disappointing and not what I expected.

Re: January 2018 Insider

Musketeer — Fri, 29 Dec 2017 16:45:55 GMT

Melvin, Where are the advanced TSVs in the digital InsideQ???????

Re: January 2018 Insider

CJL4290 — Wed, 03 Jan 2018 01:59:24 GMT

I hate the INSIDEQ not easy to follow and how do you find out some of the monthly specials that might be offered at midnight like in the hard copy? Not user friendly at all.

Re: January 2018 Insider

gofreddygo — Wed, 03 Jan 2018 03:58:12 GMT

The new digital format (if you can even call it that) is TERRIBLE!!! I really LOVED the print copy, even though I stopped getting it in the mail over a year ago and they could never figure out how to get me back on the distribution. 😕

Re: January 2018 Insider. No like new insiderQ

Jesttalking2 — Wed, 03 Jan 2018 04:15:59 GMT

I have to agree with everyone else. The insiderQ is nothing! No sneak peaks on TSVs. Just nothing! I’m really disappointed! I work and sometimes it is nice to see a TSV early and get to order it early.

VERY disappointed in this new digital version. Used to they would email you a digital of the hard copy and that was good.

Can’t express how disappointed I am

diane

Re: January 2018 Insider

Pecky — Wed, 03 Jan 2018 14:32:35 GMT

I agree!! They should save time and not even bother posting it. There is no benefit to it at all. I loved getting a look of upcoming TSV's. I could see not mailing out the hard copy but why not have it online.

Re: January 2018 Insider

Nataliesgramma — Wed, 03 Jan 2018 18:26:09 GMT

Oh wow....why bother to even look at it..

Re: January 2018 Insider

Montana — Wed, 03 Jan 2018 18:53:04 GMT

QVC was never able to maintain the Insider’s subscriber database - hard copy or digital. Subscribers were randomly deleted (I was one of them) and no explanation was ever forthcoming. I like many others, ordered regularly so that wasn’t it.

So, QVC’s solution to this problem is to just get rid of it. Very disappointing.

Re: January 2018 Insider

AZ girl — Thu, 04 Jan 2018 01:07:13 GMT

I agree with all of you. It's a major disappointment and adds to my increasing frustration with many other issues regarding QVC. I will definitely be spending a whole lot less on QVC merchandise now! It would be nice if the "powers that be" would listen to feedback from customers (I've been one for over two decades) and include TSV previews and pre-sale opportunities like was available in the extinct paper version.

Re: January 2018 Insider

Barbmart — Thu, 11 Jan 2018 02:52:42 GMT

Melvin, where are the TSV’s previews? QVC needs to go back to their magazine.

Thank you