topic Re: Contact Cs on order in Customer Care

Contact Cs on order

LeeDeecali86 — Tue, 02 Jan 2018 21:01:06 GMT

I’ve contacted Cs regarding order status saying to contact them. I was told I needed to verify more info and I was transferred to another department where I was to leave a voicemail, which I did. No response yet. Item was set to arrive tomorrow. Any ideas?

Re: Contact Cs on order

Group 5 minus 1 — Tue, 02 Jan 2018 21:15:35 GMT

What is Cs?

Re: Contact Cs on order

makena — Tue, 02 Jan 2018 21:20:34 GMT

@ncascade wrote:
What is Cs?

Customer service????

Re: Contact Cs on order

I am still oxox — Tue, 02 Jan 2018 21:21:07 GMT

@Group 5 minus 1

Customer service

@ncascade wrote:
What is Cs?

Re: Contact Cs on order

makena — Tue, 02 Jan 2018 21:21:19 GMT

@LeeDeecali86 wrote:
I’ve contacted Cs regarding order status saying to contact them. I was told I needed to verify more info and I was transferred to another department where I was to leave a voicemail, which I did. No response yet. Item was set to arrive tomorrow. Any ideas?

Ideas about what???

Re: Contact Cs on order

makena — Tue, 02 Jan 2018 21:22:28 GMT

Honestly people talk in riddles and expect answers to their requests.

Re: Contact Cs on order

LeeDeecali86 — Tue, 02 Jan 2018 21:25:12 GMT

If I will be contacted back or would I have to keep calling or should I just cancel order. It’s not a riddle many people have been here in the same position.

Re: Contact Cs on order

LTT1 — Tue, 02 Jan 2018 21:32:37 GMT

@LeeDeecali86

What we are curious about is do you know what type of information Customer Service needs?

Does your account clearly show your address?

Did you place an order that was waitlist?

stuff like that❤️

Re: Contact Cs on order

LeeDeecali86 — Tue, 02 Jan 2018 21:38:02 GMT

I called in and on the automated system it says item is in the process of shipping and talked to what I guess is an regular Customer Service guy and he informed me that some of my information needed to be verified and he then transferred me to another department. My address is fine as I have ordered from QVC in the past. And at the time it said my item was in stock and it is still currently showing in stock.

Re: Contact Cs on order

OKPrincess — Tue, 02 Jan 2018 21:59:43 GMT

Sounds unusual to me. I wouldn't give out personal information.

Re: Contact Cs on order

Kachina624 — Tue, 02 Jan 2018 22:46:25 GMT

You all know full well what this poster is talking about. Cut out the cat and mouse routine. Hopefully one of the moderators will see @LeeDeecali86 post and try to help him/her. We see this exact same problem all the time.

Re: Contact Cs on order

I am still oxox — Tue, 02 Jan 2018 22:59:45 GMT

Usually you get the contact CS prompt when there is a credit issue of any sort

Re: Contact Cs on order

LeeDeecali86 — Tue, 02 Jan 2018 23:28:53 GMT

Thank you@kachina624. And the rest of you guys that are trying to be helpful.

Re: Contact Cs on order

KingstonsMom — Wed, 03 Jan 2018 17:19:19 GMT

@LeeDeecali86

I usually send an email to QVCSocialTeam@QVC.com for any customer service issues and I always get a response in 1-2 hours.

They are the epitome of customer service!

Make sure in your email that you give them your order #, but don't post your order# here, it contains personal, identifying information.

Re: Contact Cs on order

Anonymous — Wed, 03 Jan 2018 17:24:08 GMT

Hi @LeeDeecali86 I am so sorry you have not been contacted as yet. Please try contacting Customer Service again and they can transfer you, we do not have that ability here in Social.

Re: Contact Cs on order

Anonymous — Wed, 03 Jan 2018 17:31:59 GMT

Hi @LeeDeecali86 I also emailed your information to them hopefully you will get a call.