topic Re: Inside-Q online access in Customer Care

Inside-Q online access

Suziqzee — Wed, 04 Jan 2017 18:01:53 GMT

I had responded to a November post about not receiving e-mail access to the QVC Insider magazine. Someone from customer service kindly responded that my e-mail preferences had been changed and that I would soon receive access. This has never occurred, so I'm posting a new thread about it. It's been two months.

Please help!

Re: Inside-Q online access

World Traveler — Wed, 04 Jan 2017 18:19:48 GMT

@Suziqzee I am having the same problem. I received the December email link, but nothing for January.

The last physical copy of the Insider I received was September, October, and November; nothing after that.

I have called, done a live chat, and emailed. Every time I do that, I am told that "it is coming," but nothing happens. I know it takes a while to set up, but since I was already receiving one or the other at some point in time, I am not sure what happened to change that.

Unlike you, my email preferences have not changed. I hope they straighten this out for you, me, and any others that are scheduled to receive the information. I really enjoy the Insider, and it helps me plan my purchases.

Re: Inside-Q online access

Anonymous — Wed, 04 Jan 2017 18:27:00 GMT

Hi @Suziqzee I am so sorry you haven't received the Inside Q as yet. I put in a request for you to receive it. Let us know when you do. It may take a little time to process.

Re: Inside-Q online access

VaBelle35 — Wed, 04 Jan 2017 23:41:18 GMT

I've been having the same problem for months.

I have not received the January email. Someone was kind enough to manually mail me the paper copy of December because it will be a few cycles until I get the paper copy automatically, but I am still not receiving the email for some reason.

Re: Inside-Q online access

september — Thu, 05 Jan 2017 03:01:19 GMT

I've been receiving the hard copy for about 6 months, and I do utilize it but would also like access to the online area.

This might be the 10th time I've posted about this? I'm told it will be fixed and I'll be added....but it never happens.

Re: Inside-Q online access

Suziqzee — Thu, 05 Jan 2017 21:25:04 GMT

@Anonymous wrote:
Hi @Suziqzee I am so sorry you haven't received the Inside Q as yet. I put in a request for you to receive it. Let us know when you do. It may take a little time to process.

Thank you, Alice.

I used to get the links e-mailed to me regularly, but it's been months and months since that has occurred. I hope you are able to remedy this. I appreciate the help. I really enjoy the Inside-Q.

Thanks again.

Re: Inside-Q online access

kittystar — Sat, 07 Jan 2017 18:20:33 GMT

still waiting for the paper copy of the January 2017 Inside Q and I had to email QVC in December to send me the December issue as I did not receive that one. So

frustrating!!

Re: Inside-Q online access

Lynnster67 — Tue, 10 Jan 2017 17:07:15 GMT

The exact same thing happened to me! I stopped receiving emails from QVC in late Oct. I didn't notice (at first) until there was an issue w/one of my food A/D being mysteriously cancelled.

I'm now getting order status emails, but STILL not the promotional ones (e.g., Insider link, TSV previews, ODOs, flash sales, etc. and there is apparently a EZpay on demand for January that I neve got either). I've called CS several times just for them to tell me that it looks like everything is set up correctly. One of the CSRs did tell me they only update database every 2 weeks (which seems odd that they wouldn't update daily).

I haven't rec'd Insider since Nov. Luckily I kept the email w/link and it redirects to current issue. I also visit WW's peacemanor blog which contains live links.

Re: Inside-Q online access

Marybella — Thu, 12 Jan 2017 23:04:05 GMT

I received the hard copy,but can't access the item on the web site to see photos and information. How do you do that?

Re: Inside-Q online access

Susan-QVC — Tue, 17 Jan 2017 16:00:40 GMT

This post has been removed by QVC inappropiate

Re: Inside-Q online access

thisbe — Tue, 17 Jan 2017 21:10:10 GMT

Please add me to the email/hard copy list for the Insider. I signed up over a year ago and am still waiting. Thanks for your assistance!

Re: Inside-Q online access

pooch6 — Thu, 02 Feb 2017 18:18:37 GMT

It is very frustrating when for whatever reason your inside Q magazine doesn't come and even more frustrating when you call CS and get 3 different answers. I was getting the paper version and the on-line version which I was told I should not have been getting both, I didnt request both so don't understand why i was getting both. I don't understand why you should get different answers when you call and I don't understand why after being told they would send it out, it should take so long, since I have been receiving it for several years ugh!!!! When asked this time I opted for the on-line version, now why on earth could that take any longer than pressing a button!

Re: Inside-Q online access

Susan-QVC — Thu, 02 Feb 2017 18:37:12 GMT

@pooch6 wrote:

It is very frustrating when for whatever reason your inside Q magazine doesn't come and even more frustrating when you call CS and get 3 different answers. I was getting the paper version and the on-line version which I was told I should not have been getting both, I didnt request both so don't understand why i was getting both. I don't understand why you should get different answers when you call and I don't understand why after being told they would send it out, it should take so long, since I have been receiving it for several years ugh!!!! When asked this time I opted for the on-line version, now why on earth could that take any longer than pressing a button!

@pooch6 I am so sorry you have stopped getting the Insider, we have a number of customers that this is happening to. I have double checked and you are definitely signed up to receive, so the fact that you once were getting them and no longer are is the root of the issue that we are hoping to get resolved. I have already forwarded your info to the team working this, so hopefully we can narrow down the issue and correct this.

Thanks in advance for your continued patients

Susan Q-Social

Re: Inside-Q online access

last mango — Mon, 27 Mar 2017 21:29:08 GMT

I don't know if this is the proper place to inquire, but I did not receive the link this month for the April Insider. I have been receiving the links monthly previous to this one, so I just want to make sure that my name didn't get dropped off the email list. Who would I direct this question to? Thanks for any help you can give me!!

Karry

Re: Inside-Q online access

Wayne-QVC — Mon, 27 Mar 2017 21:54:47 GMT

@last mango wrote:

Hi

I don't know if this is the proper place to inquire, but I did not receive the link this month for the April Insider. I have been receiving the links monthly previous to this one, so I just want to make sure that my name didn't get dropped off the email list. Who would I direct this question to? Thanks for any help you can give me!!

Karry

@last mango I will be happy to help. Please e-mail me your account information with your email address to QVCSocialTeam@qvc.com.

Re: Inside-Q online access

QVCNikki — Tue, 26 Dec 2017 19:22:10 GMT

Has anyone received the link for January 2018? I haven't and it seems awfully latein the month.

Re: Inside-Q online access

Mz iMac — Thu, 28 Dec 2017 20:05:09 GMT

@QVCNikki wrote:
Has anyone received the link for January 2018? I haven't and it seems awfully latein the month.

@QVCNikki

There are no more "links." In the search field type InsideQ. Bookmark the link.

So far I have received 3 digital copies. The 3rd digital mag which I received a few days ago has no "date." Unknown if it's Jan 2018. I haven't read it yet nor know if there are any pre-tsvs.

The digital mags seem to "appear" every 2 weeks w/no notice.

Re: Inside-Q online access

QVCNikki — Thu, 04 Jan 2018 03:32:27 GMT

Thanks. I had it bookmarked. I guess I just thought that they might have changed the location. I didn't realize that it was replaced with the insider and that we will no longer receive advance notifications of TSVs.