topic Re: QVC cancelled my order in Customer Care

QVC cancelled my order

greenview — Sun, 17 Dec 2017 19:29:34 GMT

I called placed and order over the phone for a wireless black Bose speaker as a christmas gift. I went to check the status and it was cancelled they said vendor did not supply enough stock. I would have thought you would have known that before putting them on air.

Re: QVC cancelled my order

GSPgirl — Sun, 17 Dec 2017 19:31:44 GMT

@greenview wrote:
I called placed and order over the phone for a wireless black Bose speaker as a christmas gift. I went to check the status and it was cancelled they said vendor did not supply enough stock. I would have thought you would have known that before putting them on air.

Yep. That’s what QVC does.

Re: QVC cancelled my order

Love my grandkids — Sun, 17 Dec 2017 19:41:00 GMT

How in the world can QVC know how many of an item will be ordered before they run out? Not flaming or trying to argue but seriously, how can they know?

Obviously the item was extremely popular and sold out. It's too bad but it's a reality of sales.

Re: QVC cancelled my order

greenview — Sun, 17 Dec 2017 19:47:49 GMT

They had it when I called placed and order and took my credit card. They didn't even call me I found out when I went to check to tracking.

Re: QVC cancelled my order

Plaid Pants2 — Sun, 17 Dec 2017 19:51:04 GMT

I've never had a business call me about AN order.

They always sent an e-mail.

The demand was greater than the supply.

**** happens.

Re: QVC cancelled my order

x Hedge — Sun, 17 Dec 2017 19:51:49 GMT

And yet, they endlessly tell us how many are left in this color and that color. I don't think it's as precise a number as they try to make us believe.

Re: QVC cancelled my order

Love my grandkids — Sun, 17 Dec 2017 19:59:00 GMT

@greenview I suggest you re-post your problem under Customer Care and perhaps one of the Social Team can help you.

Re: QVC cancelled my order

GCR18 — Sun, 17 Dec 2017 20:04:59 GMT

Yesterday, I ordered the silver one. I just checked my account, it says preparing for shipment. Amazon has cancelled on me a couple times. I order stuff for my mother and assumed she receives it. Now I double and triple everything from Amazon. I haven't had that problem with the Q.

Re: QVC cancelled my order

pupwhipped — Sun, 17 Dec 2017 20:50:21 GMT

Where did it say vendor did not supply enough stock?

Re: QVC cancelled my order

FormerlyFabulous — Sun, 17 Dec 2017 22:23:40 GMT

I had ordered the speaker in black as well. I just happened to check my orer status two days later and it was listed as backordered. I called and had CS swap the black for a different color so I could keep the special pricing. I need it for a Christmas gift!

I wish QVC would have notified me of the situation...glad that I had cheked the order status.

Re: QVC cancelled my order

Kachina624 — Mon, 18 Dec 2017 00:03:46 GMT

@Love my grandkids wrote:

How in the world can QVC know how many of an item will be ordered before they run out? Not flaming or trying to argue but seriously, how can they know?

Obviously the item was extremely popular and sold out. It's too bad but it's a reality of sales.

Most computerized systems are sophisticated enough to tell how many items are on hand and how many have been ordered. What's the point of having a computer if it can't keep track of inventory? @greenview. Check HSN; they've sold the same speaker.

. . .

debic — Tue, 19 Dec 2017 02:19:38 GMT

I just had a order from Amazon cancelled for the same reason. Luckily it was for me.

Re: . . .

jewel3 — Sun, 31 Dec 2017 16:54:30 GMT

Sometimes the problem is farther up the supply chain and the vendor did not receive as many units as they and the Q expected. Shipments get dropped when taken off the ship or in loading onto a truck, etc.

Re: . . .

Fiero Woman — Mon, 01 Jan 2018 23:18:09 GMT

I Ordered a KitchenAid stand mixer. Said in stock, charged my card, in a couple of days backorder, then cancelled. Wrong all the way around. The Q is too big for something like that to happen during the Holidays.