topic Re: QVC Web Site Tech Problems? in Customer Care

QVC Web Site Tech Problems?

Lyttlewyng — Wed, 13 Dec 2017 19:01:02 GMT

Is there a tech problem with the web site?

I'm having a problem making a purcahse via Q's web site?

I'm wondering if it's a QVC issue or it's something with my computer.

Re: QVC Web Site Tech Problems?

Ibby114 — Wed, 13 Dec 2017 19:28:16 GMT

Just a short time ago it took over 15 minutes for my 'live chat' to start! No message that there was a delay, etc- I thought it was completely out of commission.

Re: QVC Web Site Tech Problems?

Lyttlewyng — Wed, 13 Dec 2017 19:33:21 GMT

I attempted to do a Live Chat as well, and had no response.

Thanks for your reply @Ibby114 .

Re: QVC Web Site Tech Problems?

Mz iMac — Wed, 13 Dec 2017 19:34:07 GMT

@Lyttlewyng

What type of problem are you having?????

Using a Mac or PC?

Which OS are you using - comp?

Which browser & version are you using?

Have you tried switching browsers?

Tried restarting your comp and/or browser?

Re: QVC Web Site Tech Problems?

Anonymous — Wed, 13 Dec 2017 19:35:25 GMT

Hi @Lyttlewyng I am so sorry you are having difficulty with the website. I have reported ti to our IT department. In the meantime please try clearing your cookies and changing browsers. That may help.

Re: QVC Web Site Tech Problems?

Ibby114 — Wed, 13 Dec 2017 19:40:05 GMT

@Lyttlewyng wrote:
I attempted to do a Live Chat as well, and had no response.
Thanks for your reply @Ibby114 .

@LyttlewyngCoincidence - or not?? After 15 minutes, I typed in the 'live chat' window 'I'm going to contact Corporate'. They came on within 30 seconds then!

Re: QVC Web Site Tech Problems?

Lyttlewyng — Wed, 13 Dec 2017 19:40:37 GMT

Thank you @Anonymous.

I did go through another browser to finalize my transaction and it worked.

Typically, I use Firefox but for some reason, the buttons are not working to move forward while attempting to make a purchase. Item showed in my cart but could not move forward. Switching browsers helped. I will clear cookies in Firefox and see if that helps.

Thank you @Mz iMac

I'm using a pc, as mentioned I use Firefox and AOL for back up.

It could be an issue with Firefox but I have not checked into that yet. It's on my to do list.

Re: QVC Web Site Tech Problems?

Lyttlewyng — Wed, 13 Dec 2017 19:41:28 GMT

@Ibby114 Good thinking!

Re: QVC Web Site Tech Problems?

Moonchilde — Wed, 13 Dec 2017 20:12:20 GMT

Something’s going on since yesterday. I think they’re fiddling again. I have difficulty signing in and posting. Clearing cache and cookies makes NO difference. For one thing, I keep getting messages that I’m not connected to the internet (on all three browsers I have), yet on all three browsers, all other sites are working perfectly, no connection issues, speed fine. It’s just this site, on any browser.

I don’t even bother to mention it any more when things like this happen. It’s just same old.

Re: QVC Web Site Tech Problems?

Krimpette — Wed, 13 Dec 2017 20:18:58 GMT

I use Safari on my MacBook Pro and have had zero problems with the Q website today, FWIW. I even placed an order without problem.

Re: QVC Web Site Tech Problems?

2blonde — Wed, 13 Dec 2017 20:37:15 GMT

@Lyttlewyng I use Chrome, and it always shows this site as "not secure" (doesn't happen with the other sites I visit). A couple days ago when I was logging in to these boards, another site popped up on my screen. Ever since then that has continued to happen (a new window keeps popping up on my screen), and there now is a security message at the top of the page that says "this page is trying to load scripts from unauthorized sources." There definitely is a problem with this website, and I'm afraid someone can hack into our accounts here.

Re: QVC Web Site Tech Problems?

Lyttlewyng — Wed, 13 Dec 2017 21:16:10 GMT

@2blonde wrote:
@Lyttlewyng I use Chrome, and it always shows this site as "not secure" (doesn't happen with the other sites I visit). A couple days ago when I was logging in to these boards, another site popped up on my screen. Ever since then that has continued to happen (a new window keeps popping up on my screen), and there now is a security message at the top of the page that says "this page is trying to load scripts from unauthorized sources." There definitely is a problem with this website, and I'm afraid someone can hack into our accounts here.

Agree, security is always a concern.

I did have a Windows update overnight (not sure what the update was about) and today I noticed in the QVC url address bar right before the https://, the little padlock icon is now GREEN. Clicking on it, it now says:

community.qvc.com

Secure Connection

! Firefox has blocked parts of this page that are not secure.

That statement is now new to me.

Re: QVC Web Site Tech Problems?

SarahW — Thu, 14 Dec 2017 02:48:10 GMT

I discovered late last night that I could not proceed with an online order if I tried to choose "CHECKOUT" from my shopping cart, but I COULD proceed if I chose "SPEEDBUY". The Speedbuy option bypasses any choices regarding payment type or EasyPay options, so you can go in and edit the order once it's placed if you don't want your default payment method. I hope they fix this soon.

I am also on Firefox, Win10.

Re: QVC Web Site Tech Problems?

Lyttlewyng — Thu, 14 Dec 2017 03:05:40 GMT

@SarahW wrote:

I discovered late last night that I could not proceed with an online order if I tried to choose "CHECKOUT" from my shopping cart, but I COULD proceed if I chose "SPEEDBUY". The Speedbuy option bypasses any choices regarding payment type or EasyPay options, so you can go in and edit the order once it's placed if you don't want your default payment method. I hope they fix this soon.

I am also on Firefox, Win10.

Thank you @SarahW for posting your similar problem with checkout issues as I have had all day. I did discover the Speedbuy option and it helps if a quick checkout is the option, however, I hope the main problem is quickly resolved.

Re: QVC Web Site Tech Problems?

2swans14 — Thu, 14 Dec 2017 14:22:34 GMT

Can't get on QVC.com website at all. Says invalid url. Cleaned cookies, cache & history. Rebooted. All other websites work fine, so it'sdefinitely a QVC.com tech issue. Using Chrome on a galaxy s5 phone. I'm saving money too, lol.