topic Re: Returned Item Lost in Customer Care

Returned Item Lost

JavaQueen — Wed, 13 Dec 2017 16:54:10 GMT

On 12/4, I returned two packages using the QVC return label and I got a receipt from the Post Office. Only one return was acknowledged by an automated email. I allowed about a week? for the other item to show up. No scan of that item.

I did contact CS by phone. They didn't tell me what to do if the package was never received. Yesterday, I received the email confirming the receipt of the first item.

How do I handle the missing item? Thanks for your time and assistance.

Re: Returned Item Lost

qualitygal — Wed, 13 Dec 2017 17:04:59 GMT

Call CS

Re: Returned Item Lost

DJs mom — Wed, 13 Dec 2017 17:06:58 GMT

@JavaQueen wrote:
On 12/4, I returned two packages using the QVC return label and I got a receipt from the Post Office. Only one return was acknowledged by an automated email. I allowed about a week? for the other item to show up. No scan of that item.
I did contact CS by phone. They didn't tell me what to do if the package was never received. Yesterday, I received the email confirming the receipt of the first item.

How do I handle the missing item? Thanks for your time and assistance.

If you used the QVC return label then after a certain time period goes by you will be refunded. You have proof you mailed the item. QVC insures their return labels so you are covered.

Re: Returned Item Lost

Anonymous — Wed, 13 Dec 2017 17:12:20 GMT

Hi @JavaQueen an email has been sent to you.

Re: Returned Item Lost

JavaQueen — Wed, 13 Dec 2017 17:16:57 GMT

Thanks for your speedy reply. Email sent.

JavaQueen

Re: Returned Item Lost

JavaQueen — Wed, 13 Dec 2017 17:51:22 GMT

Alice,

Thanks for resoliving the matter efficiently and promptly! Typical of the great customer service I have received from the Q since becoming a customer years ago.

Happy holidays!

JavaQueen.

Re: Returned Item Lost

HiLo — Wed, 13 Dec 2017 19:38:19 GMT

I have always found that the Customer Service always listens and will act in my behalf in such situations. Post Office service lately has not been good. A piece of mail was sent to me that usually takes 3 days, I received it in 17 days.