topic Re: Unsatisfied customer in Customer Care

Unsatisfied customer

magiemay — Wed, 13 Dec 2017 14:34:08 GMT

In late November I ordered an HP 17 inch computer. I was told I would receive it by December 7 tracking my order it was in China for a while and it went to Kentucky and then Tennessee and to Harrisburg Pennsylvania then back to Tennessee or Kentucky I don’t know which one first then back to one or the other of those again. It is now saying the wrong address was on the package so now my order might be delayed again. I have been dealing with Qvc since it first came on the air this is the first time that I am very disappointed and upset with my order this supposed to be a Christmas gift and doesn’t look like I’m going to receive it by Christmas I am a very unsatisfied customer at this point

Re: Unsatisfied customer

Nataliesgramma — Wed, 13 Dec 2017 10:44:10 GMT

I had a package that seemed to be taking a tour of the United States last year and then in a day oor 2 it showed up.......

I think there is still a good chance you will receive it in time for Christmas

Re: Unsatisfied customer

Kinski-QVC — Wed, 13 Dec 2017 11:51:23 GMT

@magiemay wrote:

In late November I ordered an HP 17 inch computer. I was told I would receive it by December 7 tracking my order it was in China for a while and it went to Kentucky and then Tennessee and to Harrisburg Pennsylvania then back to Tennessee or Kentucky I don’t know which one first then back to one or the other of those again. It is now saying the wrong address was on the package so now my order might be delayed again. I have been dealing with Qvc since it first came on the air this is the first time that I am very disappointed and upset with my order this supposed to be a Christmas gift and doesn’t look like I’m going to receive it by Christmas I am a very unsatisfied customer at this point Marge Hadley

Hi @magiemay, We are very sorry for the inconvenience, we certainly understand your frustration. We'll be glad to take look. Please forward your order information to QVCSocialTeam@qvc.com.

Kinski, Customer Care

Re: Unsatisfied customer

I am still oxox — Wed, 13 Dec 2017 12:25:35 GMT

I am always amazed at new posters who sign on with an issue like this and sign their real name. Pick up the phone and cal CS it is a lot easier

Re: Unsatisfied customer

GSPgirl — Wed, 13 Dec 2017 12:38:11 GMT

@I am still oxox wrote:
I am always amazed at new posters who sign on with an issue like this and sign their real name. Pick up the phone and cal CS it is a lot easier

She did. Sometimes you get help when you bring it to the attention of consumers.

Re: Unsatisfied customer

qbetzforreal — Wed, 13 Dec 2017 13:44:10 GMT

@GSPgirl wrote:
@I am still oxox wrote:
I am always amazed at new posters who sign on with an issue like this and sign their real name. Pick up the phone and cal CS it is a lot easier
She did. Sometimes you get help when you bring it to the attention of consumers.

And did get one mods attention.

Re: Unsatisfied customer

Rockycoast — Wed, 13 Dec 2017 14:39:47 GMT

Seems to me when after reading post after post of CS not helping out with problems the customers are having, the posters come to the forums for help. It should not be that way. Unfortunetly, it is. CS should take care of the problem when contacted by the customer. So I see no problem what so ever with people coming to the forums for help. If it gets an end result in a satisfied customer, maybe they should bypass CS all together and come here.

Re: Unsatisfied customer

magiemay — Wed, 13 Dec 2017 15:15:04 GMT

I signed my name you have my email can you look it up

Re: Unsatisfied customer

Anonymous — Wed, 13 Dec 2017 15:43:58 GMT

Hi @magiemay I am so sorry this happened. I do see when tracking your package the comments from UPS state it was sorted incorrectly and may cause a delay. The good news is it is showing it is still moving so it is not lost. Hopefully we will see some movement this afternoon.

Re: Unsatisfied customer

DJs mom — Wed, 13 Dec 2017 16:32:28 GMT

@I am still oxox wrote:
I am always amazed at new posters who sign on with an issue like this and sign their real name. Pick up the phone and cal CS it is a lot easier

It seems customers get better results on the forums than by calling CS. Also, since this is the customer care forum I see no problem with posters posting their concerns/issues here regardless if they are new or not. Only posters who have been around here are allowed to post here? Or are the popular posters the only ones permitted to post concerns? Surely this isn't the case.

Re: Unsatisfied customer

JavaQueen — Wed, 13 Dec 2017 18:04:22 GMT

This is the Customer Care section. CSR's are swamped this time of year and a lot of stuff falls by the wayside. It happens.

People have legitimate concernts about service and I am happy that the Social Team provides excellent service and in a very timely fashion.

This is a big thank you to all the mods. You do a great job.

Happy Holidays to all

Re: Unsatisfied customer

Anonymous — Wed, 13 Dec 2017 18:09:31 GMT

This post has been removed by QVC because it is unkind