topic Shipping issues in Customer Care

Shipping issues

severusgirl — Tue, 12 Dec 2017 10:50:53 GMT

I got tired of seeing orders in process for days, so I started to pay the extra fee to have items delivered the next day, if ordered early enough in the day. Now I find I can't even depend on THAT EDD. I see my recent EDD has been changed, despite the hefty fee. I think it would be reasonable that if the EED is changed, an email should be sent to notify the customer of that fact. Amazon does it.

Re: Shipping issues

nyc1 — Tue, 12 Dec 2017 11:06:16 GMT

I also think that if the item were guaranteed for next day delivery, and that has been changed to a later date, that you should call and ask for your additional fee to be refunded.

Re: Shipping issues

LindaSal — Tue, 12 Dec 2017 19:14:01 GMT

OMG! Don't waste your money on those extra shipping fees!!! Do you really need your items that fast? QVC already overcharges for shipping, never mind express!!

Re: Shipping issues

highmaintenancejan — Tue, 12 Dec 2017 19:20:55 GMT

And, they leave it in 'Processing' so you can't cancel the order which p*sses me off royally!!! Just an excuse for them!!!