topic Re: Contact CS on order. in Customer Care

Contact CS on order.

DBN — Mon, 11 Dec 2017 22:56:18 GMT

I have called customer service 3 times now. No luck on actually speaking to a real person. My order says to contact cs but cant really do that if they dont even transfer you to a person

Re: Contact CS on order.

makena — Mon, 11 Dec 2017 23:11:06 GMT

I find this hard to believe. I've never had to wait for than 2-3 minutes for a CS to answer.

Re: Contact CS on order.

DBN — Mon, 11 Dec 2017 23:19:12 GMT

I leave a voicemail and havent gotten a call back. Hopefully it gets fixed soon. It is for a birthday present

Re: Contact CS on order.

Paulette-QVC — Mon, 11 Dec 2017 23:44:34 GMT

@DBN wrote:

I have called customer service 3 times now. No luck on actually speaking to a real person. My order says to contact cs but cant really do that if they dont even transfer you to a person

We are very sorry you have not been able to speak to someone in regards to your order. I have sent you an e-mail.

Re: Contact CS on order.

DBN — Mon, 11 Dec 2017 23:51:08 GMT

That is the number i have called. I just get sent to a voicemail

Re: Contact CS on order.

DBN — Mon, 11 Dec 2017 23:52:27 GMT

I always ask for a transfer and never speak to a person after that

Re: Contact CS on order.

DBN — Tue, 12 Dec 2017 00:05:19 GMT

I have called again. Was transferred twice, then was sent to a automated msg telling me to leave a voicemail. Already have left 2 voicemails and have heard nothing back

Re: Contact CS on order.

fthunt — Tue, 12 Dec 2017 00:17:08 GMT

Never experienced that - I call the main order entry number and just ask for customer services. Seconds later a rep picks up. Your problem sounds very strange.

Re: Contact CS on order.

Laurily — Tue, 12 Dec 2017 00:17:30 GMT

My order says in process but delivery date is for the 14th not sure what the hang up is. Hoping it goes through for the Apple Watch i ordered i havebeen waiting for it and now I ordered it buts it’s stuck in processing....

Re: Contact CS on order.

DBN — Tue, 12 Dec 2017 00:25:24 GMT

I call 800-367-9444 and tell them whats going on then i just get transferred then the next person transfers me to a automated system that just says leave your name and phone number and we will call you back.

Re: Contact CS on order.

Paulette-QVC — Tue, 12 Dec 2017 00:37:25 GMT

@DBN wrote:

I have called again. Was transferred twice, then was sent to a automated msg telling me to leave a voicemail. Already have left 2 voicemails and have heard nothing back

Thank you for calling back in to customer service about your order. The department you were transferred to and left a voicemail will get back to you in 24 hours.

Re: Contact CS on order.

DBN — Tue, 12 Dec 2017 00:38:31 GMT

What do i do if i cannot answer it at the time they call though? Do i then have to call them back and leave another voicemail?

Re: Contact CS on order.

jbinrwc — Tue, 12 Dec 2017 01:53:37 GMT

@DBN wrote:
I call 800-367-9444 and tell them whats going on then i just get transferred then the next person transfers me to a automated system that just says leave your name and phone number and we will call you back.

Are you pressing "0" when the system picks up your call? I have never had a problem getting connected to Customer Service when I have called that number. Good luck!

Re: Contact CS on order.

DBN — Tue, 12 Dec 2017 02:29:47 GMT

Yes i am pressing "0" after i call them. They always transfer me to another person, then i get transfered to a recording telling me to leave my phone # order # and name. I just want to speak to someone about why its having issues.