topic Re: Attn MODS: Replacement items sent when NOT requested. Why? in Customer Care

Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Thu, 07 Dec 2017 21:42:33 GMT

Currently, I have had to repack and drive almost 2 hours round trip to my "local" post office, wait in line and deal with grumpy people because QVC has re-sent items that were either cancelled or returned due to a damage product. A refund was requested AND given and yet, ANOTHER ITEM WAS RESENT.

No one can figure this out. I thought it was just me but I've now read in 2 other threads that other customers are having this happen. The next time it happens, I'm not returning the item, I'm going to garbage it and tell QVC it never arrived because it's MY time, MY gas and I'm SICK of it happening.

Just thought you all should know about this problem. : )

Re: Attn MODS: Replacement items sent when NOT requested. Why?

CareBears — Thu, 07 Dec 2017 21:59:12 GMT

@SahmIam I find out about 1/2 the time I return something for being defective I am charged the return fee, I just chose to stop shopping at QVC, IMO I felt I was spending way too much time on correcting mistake after mistake on my account, I literaly had to go over my statements with a fine tooth comb, and that to me is not worth it. Yes, they refund you shipping charges, but then I have to wait on average 4-5 days for the credit on my statement, and the Customer Service 1-800 number has become less than acceptable, I must give kuddos to the forum CS clerks here on the Forums, they go beyond the normal standard, or most of them anyway!

Re: Attn MODS: Replacement items sent when NOT requested. Why?

nana59 — Thu, 07 Dec 2017 23:51:05 GMT

wow--2 hour trip......that sure isn't a "local" post office! qvc owes you gas money!! i'd be exhausted.....

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 00:46:40 GMT

@nana59 Trust me, I'm not thrilled.

We're considered a "rural route" for our specific post office. My community is located at the farthest point of the area this post office services (My zip contains the largest amount of property in the county). Why not build another post office? Funds, obviously. So those of us further out have to do the 45 minute drive each way (much longer in bad weather and traffic).

It stinks.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

Kachina624 — Fri, 08 Dec 2017 03:18:28 GMT

@SahmIam. You don't have to be a martyr. Stick the paid Q return label on your package and leave it for your carrier to return or go on USPS.com and ask for a pick up.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 03:56:54 GMT

@Kachina624 Trust me, I don't play the role of martyr for anyone. This is ALL about not being held responsible for the cost of an item.

I've done what you said. The item was NEVER received by QVC and I was out $150 (hair item) because I had NO PROOF it was sent back. Also, when this happened (2 years ago), I spoke to the Post Master regarding theft via the post office and she looked at me and said "how do WE know you put it out there for pick up?"

She was right. That receipt is MY proof to cover MY ass in the event the package is lost or "walks". *shrugs*

Re: Attn MODS: Replacement items sent when NOT requested. Why?

NicksmomESQ — Fri, 08 Dec 2017 04:12:33 GMT

It’s my understanding that if you use the Q return label & hand the package to the postman you are covered if the package gets lost even if you don’t have a receipt.The package is insured & you’re off the hook if it gets lost. Can a mod jump in here & correct me if I’m wrong!!

Re: Attn MODS: Replacement items sent when NOT requested. Why?

Kachina624 — Fri, 08 Dec 2017 05:19:43 GMT

@SahmIam Since many post offices don't give receipts for pre-paid labels, some people take a photo of the label; I've never heard of QVC not taking their word that it was returned.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 12:09:50 GMT

@Kachina624 Just because you take a picture doesn't mean you actually sent it.

It happened to me. *shrugs*

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 12:14:19 GMT

@NicksmomESQ I agree but I was told (and this happened roughly 2 years ago or so) that it has to have been scanned so it's in the system for that to be so.

If it never makes it to the PO (meaning it was stolen by someone), then you have NO proof you handed it off/placed it in your mailbox. The person stealing it isn't going to own up, so....you're responsible.

This also happened to me at HSN for a much cheaper item. I had to pay for the item as well. Both instances happened within a week of each other and it was also when I started asking for a receipt (I didn't know you could do that; never had before). Live and learn.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

KathyPet — Fri, 08 Dec 2017 12:19:48 GMT

I use two different post,offices near me and have returned items to QVC from both using the QVC return label. I just did a return last week. I have always asked for and received a receipt from the post office with a tracking number on it. If a post office clerk told me they could not give me a receipt I would insist on talking to the Postmaster as this is patently untrue.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

NicksmomESQ — Fri, 08 Dec 2017 17:23:39 GMT

@SahmIam wrote:
@NicksmomESQ I agree but I was told (and this happened roughly 2 years ago or so) that it has to have been scanned so it's in the system for that to be so.

If it never makes it to the PO (meaning it was stolen by someone), then you have NO proof you handed it off/placed it in your mailbox. The person stealing it isn't going to own up, so....you're responsible.

This also happened to me at HSN for a much cheaper item. I had to pay for the item as well. Both instances happened within a week of each other and it was also when I started asking for a receipt (I didn't know you could do that; never had before). Live and learn.

@SahmIam When I hand it to my mailman I always ask him to scan it in front of me. I have never just dropped the package in the mailbox or beside it.

Also whenever I have spoken to customer service about using the prepaid label,they have always told me to give it to the postman.They never said makes sure it’s scanned.QVC needs to be more upfront with its customers!!

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 17:37:59 GMT

@NicksmomESQ They carry a scanner on them in their little white truck?! Holy ******, I've been lied to for a LONG time, it would appear.

Not. Happy.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

janz — Fri, 08 Dec 2017 17:58:57 GMT

It would seem feasible as they have to scan packages when delivered so it shows online and you get an email sayng package delivered.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 18:05:36 GMT

@janz If the time stamp that shows online is accurate (the one I see on QVC) then I have a LOT of items delivered at 2 in the morning or 11 pm at night and yet, my mail arrives around noon.

Wonder when they're doing the scanning?

UPS does the moment it's delivered, I know that. : )

Re: Attn MODS: Replacement items sent when NOT requested. Why?

janz — Fri, 08 Dec 2017 18:10:09 GMT

@SahmIam

I'm talking about the updates from USPS. Mine usually shows right after it has been delivered. For QVC maybe that is when they update their records.

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 18:22:41 GMT

@janz I don't know. But I WILL ask the mailperson the next time I see one at the cluster. Thanks for the info!

Re: Attn MODS: Replacement items sent when NOT requested. Why?

NicksmomESQ — Fri, 08 Dec 2017 20:35:30 GMT

@SahmIam wrote:
@NicksmomESQ They carry a scanner on them in their little white truck?! Holy ******, I've been lied to for a LONG time, it would appear.

Not. Happy.

@SahmIam My mailman always has a scanner. Your mailman said he didn’t? Since your post office is 45 minutes from your home it would make even more sense for your postman to have a scanner on his mail truck!! My post office is 5 minutes away!!

Re: Attn MODS: Replacement items sent when NOT requested. Why?

SahmIam — Fri, 08 Dec 2017 20:57:07 GMT

@NicksmomESQ Well, I was told they didn't by my Post Office manager AND the postperson of the day (we don't have a regular one for our route. We get whoever is "unlucky" as per the clerk) back then.

THis is why I've been told to ALWAYS go to the post office and get a receipt; it's the only way you can get one for a package. Now, being fair....I am rarely around when the mail truck hits my street so I'd have to sit at home and watch for them on that specific day in order to have them scan it (if there is a scanner).

I'm going to ask again when I see one at our cluster. Maybe things have changed...who knows?

Re: Attn MODS: Replacement items sent when NOT requested. Why?

corita — Fri, 08 Dec 2017 21:53:13 GMT

@NicksmomESQ wrote:
It’s my understanding that if you use the Q return label & hand the package to the postman you are covered if the package gets lost even if you don’t have a receipt.The package is insured & you’re off the hook if it gets lost. Can a mod jump in here & correct me if I’m wrong!!
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Apparently not with HSN! I returned a product; gave the package to the substitute postman; used the HSN return label, The package was never scanned and never arrived at HSN!!
Because it wasn't scanned, there was no proof that I gave it to anyone at the Post Office!! HSN never did refund me the cost -- $70 plus dollars!! I didn't have the product; HSN didn't have the product; the post
office didn't have it....but someone has it and I paid for it!! So irritating......