topic Re: USPS/QVC Return Problems... Mods..please help in Customer Care

USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 16:07:33 GMT

Mods, please help.

On Saturday, December 2, I took some packages to USPS to return instead of waiting until January. The clerk told me they didn't scan the packages now but when they were "picked up" he would make sure the driver scanned them. Since he wasn't able to give me a receipt I took a picture of the return label on each box. There has been nothing sent to me by QVC saying my returns were on their way as the usual process so I don't know what has happened to them. What do I do?

Re: USPS/QVC Return Problems... Mods..please help

Anonymous — Wed, 06 Dec 2017 16:14:01 GMT

Hi @janz Please email the Order Numbers to QVCSocialTeam@qvc.com and we will see what we can do.

Re: USPS/QVC Return Problems... Mods..please help

CalminHeart — Wed, 06 Dec 2017 16:15:25 GMT

If you used the Q return label, it could be 2 weeks or more before anyone knows where those packages are.

I'm surprised the store didn't scan them. I work PT in customer service and we always scan every package. Next time, wait until they scan them and ask for the postal receipt. Then you'll have proof they were mailed in case Q doesn't receive them.

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 16:20:21 GMT

@CalminHeart

I ask for a receipt and was told they didn't scan until packages were picked up. First time I had that happen as I have always been able to get a receipt. Maybe it was too busy to take the time...don't know. At least I have pictures of the return labels.

Re: USPS/QVC Return Problems... Mods..please help

Anonymous — Wed, 06 Dec 2017 16:23:04 GMT

Hi @janz I noticed several emails were sent to you on 12/2 confirming a return in transit. Check you spam folder to see if they went there.

Re: USPS/QVC Return Problems... Mods..please help

depglass — Wed, 06 Dec 2017 16:26:44 GMT

Our post office always scans everything and gives a receipt without being asked to. On that receipt is an address for an online survey rating that office. Of course you don't have that since they didn't give you a receipt. The next time you mail something for which you have paid, hold that receipt and fill out the survey. This is the only way to weed out the bad apples.

Re: USPS/QVC Return Problems... Mods..please help

lucymo — Wed, 06 Dec 2017 16:26:58 GMT

I have always used the Q label for returns. I check next day to see if anything is showing on the package. Usually it will say 'arrived at PO' with the date and time. I may not see anything else for several days and then it will show 'in transit' and then delivered in about a week or so. I've never lost a return but have had some packages lost on their way to me. I guess I've been lucky with the returns.

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 16:30:40 GMT

@Anonymous

Thanks for checking on this problem. Checked email and spam. Have email 11/30 and one from 12/3...nothing from QVC on 12/2. Can they resend the emails?

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 16:38:50 GMT

@lucymo @depglass

I have always gotten receipts before but this time clerk told me they didn't scan until package was picked up. Last time I use that office.

Receipt came in handy once when a return was delayed for weeks and when I contacted the USPS 800# to check on it, the receiving post office actually changed the date online to reflect package was received 10 days later than it was...lucky I had the receipt to prove they had changed the online date. CS at QVC helped by giving credit for return before receiving it because of that receipt.

Re: USPS/QVC Return Problems... Mods..please help

Anonymous — Wed, 06 Dec 2017 16:55:27 GMT

Hi @janz we cannot have them resent because they are automatically generated when scanned by the Post Office. However if you email us we can give you the information we have.

Re: USPS/QVC Return Problems... Mods..please help

Anonymous — Wed, 06 Dec 2017 18:08:30 GMT

Hi @janz I have been trying to send you an email with the information you requested and I am getting this reply:

host lmtp.mail.aol.com Your

mail could not be delivered because the recipient is only accepting mail

from specific email addresses. If you feel you received this in error,

please contact the recipient directly and ask them to check their email

settings. (in reply to end of DATA command)

This is most likely why you did not get the emails about the return label. Please see if you can adjust your settings so that you can receive emails from QVC.

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 19:07:16 GMT

@Anonymous wrote:
Hi @janz I have been trying to send you an email with the information you requested and I am getting this reply:

host lmtp.mail.aol.com Your
    mail could not be delivered because the recipient is only accepting mail
    from specific email addresses. If you feel you received this in error,
    please contact the recipient directly and ask them to check their email
    settings. (in reply to end of DATA command)

This is most likely why you did not get the emails about the return label. Please see if you can adjust your settings so that you can receive emails from QVC.

@Anonymous

That is so strange as I get emails from QVC. I'll see if I can figure out what is wrong. I just checked and noticed an emal from QVC notifying me about an auto delivery due to ship and an email from social team recently, plus QVC order confirmations. I then went to email preferences and the boxes are checked to receive email from QVC.

Re: USPS/QVC Return Problems... Mods..please help

Anonymous — Wed, 06 Dec 2017 19:09:20 GMT

Hi @janz I will try and send it again.

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 06 Dec 2017 19:38:44 GMT

@Anonymous wrote:
Hi @janz I will try and send it again.

Got it and responded. On way to post office to ask them where other packages are because clerk carried them inside for me and they "seem" to be missing. Odd, they were the largest, heaviest boxes and I know they didn't just :walk" off.

Re: USPS/QVC Return Problems... Mods..please help

PatriciaG — Wed, 06 Dec 2017 22:25:07 GMT

My post office refused to give a receipt unless I paid them. This system is ridiculous. Here's my progress. Tomorow will be a month and hasn't left California.

Package Progress City State Date Time

In transit	COMMERCE	CA	12/01/2017	04:07
Arrived at Shipping Facility	COMMERCE	CA	12/01/2017	24:04
Arrival at USPS	TORRANCE	CA	11/29/2017	13:56
Picked Up by Agent	TORRANCE	CA	11/21/2017	13:32
Available for Pickup	TORRANCE	CA	11/19/2017	17:34
Arrival at USPS	TORRANCE	CA	11/19/2017	13:01
Arrival at USPS	TORRANCE	CA	11/07/2017	13:22

Re: USPS/QVC Return Problems... Mods..please help

Melvin-QVC — Wed, 06 Dec 2017 23:18:45 GMT

@PatriciaG I'm so sorry. Please email QVCSocialTeam@qvc.com and we'll check on your order for you.

Melvin, Customer Care

Re: USPS/QVC Return Problems... Mods..please help

PatriciaG — Wed, 06 Dec 2017 23:46:37 GMT

I have already done that. I was told that the item would be refunded. I posted this to show how ridiculous the return system is now.

Re: USPS/QVC Return Problems... Mods..please help

janz — Wed, 13 Dec 2017 02:24:34 GMT

MODS... someone help please

@Anonymous @Beth-QVC @Melvin-QVC @Wayne-QVC

The boxes I dropped at the post office 12/02 still say they are at the post office and the missing 3 still have no tracking or information on them. I am going to call USPS main office 800# and file a complaint if they are still missing tomorrow because I know for a fact the person at the office carried those 3 boxes inside for me because they were so heavy. If they are missing the USPS needs to check for fraud/theft by employee. This upsets me.

UPDATE

I tried to call USPS 800# this morning and there was 1 - 1-1/2 hour wait to speak to someone. I filled out form to locate the packages and when I clicked submit I received a message there was an error submitting and try again later. Of course my message disappeared and could not be retrieved.