topic Re: Poor Return Service. in Customer Care

Poor Return Service.

PatriciaG — Fri, 01 Dec 2017 00:58:39 GMT

Pretty bad return service - dropped my return at the Torrance PO and it hasn't left in 22 days...

Package Progress City State Date Time

Arrival at USPS	TORRANCE	CA	11/29/2017	13:56
Picked Up by Agent	TORRANCE	CA	11/21/2017	13:32
Available for Pickup	TORRANCE	CA	11/19/2017	17:34
Arrival at USPS	TORRANCE	CA	11/19/2017	13:01
Arrival at USPS	TORRANCE	CA	11/07/2017	13:22

Re: Poor Return Service.

I am still oxox — Fri, 01 Dec 2017 01:12:27 GMT

I will hazzard a guess that you are using their return label, you can create your own label that will cost you less on wither the UPS or the USPS websites

Re: Poor Return Service.

BirkiLady — Fri, 01 Dec 2017 02:02:25 GMT

Contact QVC's Customer Service. That is unacceptable.

Re: Poor Return Service.

september — Fri, 01 Dec 2017 02:17:15 GMT

@PatriciaG. I agree. It took two weeks for one of my QVC returns to be scanned and entered into the returns system, using their label. It was an expensive item (Roomba).

And it still hasn't reached the returns center...who knows when I'll get my refund? Should have bought this at Costco.

Re: Poor Return Service.

september — Fri, 01 Dec 2017 02:18:43 GMT

@I am still oxox wrote:
I will hazzard a guess that you are using their return label, you can create your own label that will cost you less on wither the UPS or the USPS websites

Not true for a heavy item like the Roomba I returned. The QVC rate was about $11.

Re: Poor Return Service.

SahmIam — Fri, 01 Dec 2017 02:30:57 GMT

It is due to the 3rd party return comapnies hired by QVC. It's been mentioned many many times on threads here and in other forums. Contact QVC CS and inform them of this: you have PROOF you dropped it off more than 14 days ago- they can and SHOULD issue you a refund.

THis has happened to me more times than I care to count. This is what I've been told each time. Each time, an refund was issued immediately.

Re: Poor Return Service.

Melvin-QVC — Fri, 01 Dec 2017 03:16:27 GMT

@PatriciaG wrote:

Pretty bad return service - dropped my return at the Torrance PO and it hasn't left in 22 days...

Package Progress City State Date Time

Arrival at USPS TORRANCE CA 11/29/2017 13:56

Picked Up by Agent TORRANCE CA 11/21/2017 13:32

Available for Pickup TORRANCE CA 11/19/2017 17:34

Arrival at USPS TORRANCE CA 11/19/2017 13:01

Arrival at USPS TORRANCE CA 11/07/2017 13:22

@PatriciaG I'm so sorry about that. PLease email QVCSocialTeam@qvc.com and we'd be happy to help. Melvin, Customer Care

Re: Poor Return Service.

janz — Fri, 01 Dec 2017 03:35:19 GMT

@PatriciaG

Had that happen couple times. When you return box to USPS they put it in an area for UPS or trucking service to pick up and it sits there until the pick up takes place. If the truck is full the remaining boxes have to wait for next pick up. I called the USPS 800# and filed complaint for delay and they in turn contact the post office in question and they have 24 hours to respond. My boxes were picked up the following day.

Oh, and then the post office in question changed the original pick up date to reflect the day they received the complaint so it would appear they just received the box. I had a screen shot and called 800# again to report it. The post master called me to apologize.

Re: Poor Return Service.

september — Fri, 01 Dec 2017 03:30:14 GMT

@Melvin-QVC. Thanks for trying to help us out. In the morning , I'll look up my tracking info on the return I made two weeks ago.

Re: Poor Return Service.

janz — Fri, 01 Dec 2017 03:33:07 GMT

@SahmIam

QVC will issue refund if it has been more than 12-14 days as they can check date box was dropped off at post office. My problem was post office changed date to reflect later date after I call USPS 800# because it had sat there too long and QVC could only see latest date. Guess PO didn't want to get in trouble but I had proof of drop off date. Postmaster called to apologize for delay.

Re: Poor Return Service.

blackhole99 — Fri, 01 Dec 2017 03:45:08 GMT

QVC better wise up and wake up.Not only do you not have the product, but they charge your account when they ship the product so they have the use of your money all that time. If you have to return the product and it takes another 2 weeks or more to get a refund ,they have the use of your money for weeks. They make money on you anyway you look at it. I think they should charge your account when the order is delivered.

Re: Poor Return Service.

september — Fri, 01 Dec 2017 05:17:09 GMT

Well I just checked the return status of the order I mentioned earlier in this thread. At first I was happy to see my return had been processed, but then saw that instead of issuing a refund...they were sending a replacement of the item! Not what I requested at all.

Called CS. Was told it was too late to stop the order of the replacement I don't want. Then spoke to a supervisor who said she issued a refund to my cc and hopefully interrupted the unwanted item from being sent my way.

Thank you, Cheryl in CS!

Re: Poor Return Service.

SahmIam — Fri, 01 Dec 2017 14:05:57 GMT

@janz wrote:
@SahmIam

QVC will issue refund if it has been more than 12-14 days as they can check date box was dropped off at post office. My problem was post office changed date to reflect later date after I call USPS 800# because it had sat there too long and QVC could only see latest date. Guess PO didn't want to get in trouble but I had proof of drop off date. Postmaster called to apologize for delay.

@janz This is why you request a receipt because that receipt has the date, the time and the employee number of who took your package. The post office can play games and get in BIG trouble as you have that receipt; it's proof that they tampered with FEDERAL data. NOT smart on their part.

This is why I always get a receipt. It's MY proof that I did what was required.

Re: Poor Return Service.

janz — Fri, 01 Dec 2017 15:29:44 GMT

@SahmIam

@SahmIam wrote:
@janz wrote:
@SahmIam

QVC will issue refund if it has been more than 12-14 days as they can check date box was dropped off at post office. My problem was post office changed date to reflect later date after I call USPS 800# because it had sat there too long and QVC could only see latest date. Guess PO didn't want to get in trouble but I had proof of drop off date. Postmaster called to apologize for delay.
@janz This is why you request a receipt because that receipt has the date, the time and the employee number of who took your package. The post office can play games and get in BIG trouble as you have that receipt; it's proof that they tampered with FEDERAL data. NOT smart on their part.

This is why I always get a receipt. It's MY proof that I did what was required.

I DID get a receipt which is how I was able to prove they had changed the date. I had to send proof to both QVC to get the credit applied and USPS to prove someone changed the date online.

Re: Poor Return Service.

PatriciaG — Sat, 02 Dec 2017 01:02:58 GMT

I am so irritated by this service. I just checked and now it just say the original date 11/07. Nothing after that. I ordered an ipad cover from Amazon. Got it in 2 days. I ordered the wrong size and guess what? You can drop it off at a local Kohls and they will send it on to Amazon for FREE! I really think long and hard before ordering anything from QVC.

Re: Poor Return Service.

september — Sat, 02 Dec 2017 01:30:44 GMT

Well, I spoke too soon when I said, last night, that my issue was resolved.

QVC is sending me another dang Roomba! I got the email this morning,that it had shipped. I'm still being issued a refund on the one I sent back, but now I'll have to deal with returning the one I didn't expect to get.

Re: Poor Return Service.

Lipstickdiva — Mon, 04 Dec 2017 16:47:15 GMT

@september wrote:
Well, I spoke too soon when I said, last night, that my issue was resolved.

QVC is sending me another dang Roomba! I got the email this morning,that it had shipped. I'm still being issued a refund on the one I sent back, but now I'll have to deal with returning the one I didn't expect to get.

@september in this case I would refuse the delivery. If it is shipped UPS, just call them and tell them you didn't order this and are refusing the delivery and they will pick it back up. Just don't open the package.

Re: Poor Return Service.

culebra — Wed, 06 Dec 2017 04:57:19 GMT

I know longer use QVC's Return Label. It just takes too long.

Re: Poor Return Service.

Gabidog — Wed, 06 Dec 2017 12:23:32 GMT

And I thought the problem I had with a return was an isolated problem but apparently there are many! I did contact customer service and a credit was issued but shopping online is getting to be not worth the aggravation.

Re: Poor Return Service.

PatriciaG — Wed, 06 Dec 2017 22:50:48 GMT

@Sahmlam and @janz - My post office will not give a receipt. I asked and was told that I would have to fill out a card and pay $3 (I'm assuming return receipt requested). This is happening at lots of post offices apparently. Been reading lots of comments about this.