topic Re: Order stuck in processing in Customer Care

Order stuck in processing

ugabugabooooo — Sun, 03 Dec 2017 07:52:34 GMT

I ordered the Berkshire velvet soft sheets in plum on 11/25. They were estimated delivery 11/30. They are still processing. Can someone check on them for me? Thanks!

Re: Order stuck in processing

qvcaddition — Sun, 03 Dec 2017 15:33:00 GMT

I ordered. The 17" HP LAPTOP ORDER NUMBER 5134089031 Nov. 27, still in process. All I get is I,M SORRY FROm CS. CAN MOD,S HELP. I NEED A COMPUTER. Should have gone to Costco.

Re: Order stuck in processing

wonderfulworld — Sun, 03 Dec 2017 15:44:54 GMT

Last week I used the Live Chat (down at bottom around customer service) when I had a philosophy set stuck in process. They gave me the choice of cancel or reorder since it was already billed. I chose cancel and it was refunded in a day or 2. Much quicker than calling.

You just type in your info and someone types a reply. Works well.

Re: Order stuck in processing

Kim-QVC — Sun, 03 Dec 2017 15:48:19 GMT

@ugabugabooooo wrote:

I ordered the Berkshire velvet soft sheets in plum on 11/25. They were estimated delivery 11/30. They are still processing. Can someone check on them for me? Thanks!

Hi @ugabugabooooo Thank you for posting and shopping with us. I apologize for the delay on this order. I do see that an inquiry was opened on 12/01 - that is what we would do here also. They are working on it now. Thank you for your continued patience. ~Kim

Re: Order stuck in processing

Kim-QVC — Sun, 03 Dec 2017 15:53:59 GMT

@qvcaddition wrote:

I ordered. The 17" HP LAPTOP ORDER NUMBER 5134089031 Nov. 27, still in process. All I get is I,M SORRY FROm CS. CAN MOD,S HELP. I NEED A COMPUTER. Should have gone to Costco.

Hi @qvcaddition I was able to check on this order and it is processing accordingly. HP computers are built to order and come in directly from China, they typically need an additional 4-6 days. The EDD on this order is 12/12/17, I'm confident that it will be meeting that date. Thank you for shopping and posting with us. ~Kim

Re: Order stuck in processing

qvcaddition — Sun, 03 Dec 2017 16:59:48 GMT

@Kim-QVC

@Kim-QVC wrote:
@qvcaddition wrote:
I ordered. The 17" HP LAPTOP ORDER NUMBER 5134089031 Nov. 27, still in process. All I get is I,M SORRY FROm CS. CAN MOD,S HELP. I NEED A COMPUTER. Should have gone to Costco.
Hi @qvcaddition I was able to check on this order and it is processing accordingly. HP computers are built to order and come in directly from China, they typically need an additional 4-6 days. The EDD on this order is 12/12/17, I'm confident that it will be meeting that date. Thank you for shopping and posting with us. ~Kim

Thank you for checking. I wish I had gone that day to Costco and gotten the HP there and taken it home.

Re: Order stuck in processing

ugabugabooooo — Sun, 03 Dec 2017 19:41:26 GMT

Thank you for checking.

Re: Order stuck in processing

LRap — Mon, 04 Dec 2017 03:12:22 GMT

I ordered the set of 2 My Pillows back on Oct. 29. QVC offered free shipping, and it was an advanced order. I sent them a check instead of putting it on my card. When it came time for the pillows to ship, nothing happened. No one contacted me. I contacted Customer Service and they told me I owed them money. What happens when you have an advanced order on an item with free shipping is, when it comes time to ship someone or something ADDS THE SHIPPING CHARGE! After going around in circles, they finally took the shipping off, but now my order is stuck in Advance Order mode. I am totally disgusted with QVC. If I didn't need these pillows as gifts, I would cancel the forget QVC. I never had a problem in the 30+ years I've been shopping with them, but it seems things have gone to Hell in a handbasket. I guess my next step is to contact the head of QVC and see if he can do anything.

Re: Order stuck in processing

Florida from VA — Mon, 04 Dec 2017 17:33:12 GMT

Have to chime in on the processing. I ordered the Duraflame Portable Stove Heater on November 26, was in processing for almost a week, chatted, called twice, "it will be shipped", now it is on back order! Not a happy camper, been with QVC over 30 years, is it my imagination or have things changed in the last year or so? Just venting.

Re: Order stuck in processing

tsavorite — Tue, 05 Dec 2017 21:32:18 GMT

@Kim-QVC hello can you check on my order for the TSV laptop also? I did call last week and they told me delivery 12/8....it is still in process 12/5 . Thank you

Re: Order stuck in processing

Wayne-QVC — Tue, 05 Dec 2017 21:47:21 GMT

@tsavorite your order is coming directly from China and therefore you will see an "in process" longer than usual. You should receive the order by 12/08/17. If you do not receive an item shipped from China by the estimated delivery date, it normally arrives just a few days later.

Re: Order stuck in processing

qvcaddition — Wed, 06 Dec 2017 08:58:39 GMT

@Wayne-QVC

@qvcaddition wrote:
@Kim-QVC
@Kim-QVC wrote:
@qvcaddition wrote:
I ordered. The 17" HP LAPTOP ORDER NUMBER 5134089031 Nov. 27, still in process. All I get is I,M SORRY FROm CS. CAN MOD,S HELP. I NEED A COMPUTER. Should have gone to Costco.
Hi @qvcaddition I was able to check on this order and it is processing accordingly. HP computers are built to order and come in directly from China, they typically need an additional 4-6 days. The EDD on this order is 12/12/17, I'm confident that it will be meeting that date. Thank you for shopping and posting with us. ~Kim

Thank you for checking. I wish I had gone that day to Costco and gotten the HP there and taken it home.

STLL IN PROCESS, 10 days now.

Re: Order stuck in processing

qvcaddition — Wed, 06 Dec 2017 09:01:02 GMT

@LRap

@LRap wrote:
I ordered the set of 2 My Pillows back on Oct. 29. QVC offered free shipping, and it was an advanced order. I sent them a check instead of putting it on my card. When it came time for the pillows to ship, nothing happened. No one contacted me. I contacted Customer Service and they told me I owed them money. What happens when you have an advanced order on an item with free shipping is, when it comes time to ship someone or something ADDS THE SHIPPING CHARGE! After going around in circles, they finally took the shipping off, but now my order is stuck in Advance Order mode. I am totally disgusted with QVC. If I didn't need these pillows as gifts, I would cancel the forget QVC. I never had a problem in the 30+ years I've been shopping with them, but it seems things have gone to Hell in a handbasket. I guess my next step is to contact the head of QVC and see if he can do anything.

ITA. Worst ever. No more ordering for me. At least 25 years. I'M DONE.

Re: Order stuck in processing

tsavorite — Wed, 06 Dec 2017 12:31:51 GMT

@Wayne-QVC wrote:
@tsavorite your order is coming directly from China and therefore you will see an "in process" longer than usual. You should receive the order by 12/08/17. If you do not receive an item shipped from China by the estimated delivery date, it normally arrives just a few days later.

hmmm @Wayne-QVC.....I just checked again and there is still no tracking# no ship date....how can I be getting it by 12/8? I sure hope you are correct and someone forgot to post this vital information of a tracking#. But I did check and it will even still allow me to cancel the order....how can that be as today is 12/6?

Re: Order stuck in processing

Wayne-QVC — Wed, 06 Dec 2017 22:11:10 GMT

@tsavorite The package is in route from China, therefore, you will not see any updated informaton for some time. Although it's possible it may arrive a few days after the EDD, you will be able to watch its progress once it's scanned in a UPS hub.