topic Re: Replacement Remote Control in Customer Care

Replacement Remote Control

Fiero Woman — Tue, 28 Nov 2017 04:17:04 GMT

I purchased a Santa's Best 65 RGB Flocked Balsom December 3, 2016. The remote to the tree worked fine, this year it will not work. There is no other way to control functions for the tree - Bummer. I contacted customer service at Santa's Best and was told it was under warranty and they would send me one. One catch, I need the invoice. Who has an invoice for a tree purchased last year. I have the order number but they won't accept that. Guess I am going to have to purchase it. I am not happy.

Re: Replacement Remote Control

janz — Tue, 28 Nov 2017 04:25:46 GMT

Go to your order status, sort by date (far right in grey shaded area) to last year when you bought it and find the order, then choose "view/edit my order" on left side, click on print invoice.

Re: Replacement Remote Control

Wayne-QVC — Tue, 28 Nov 2017 04:30:41 GMT

@Fiero Woman wrote:

I purchased a Santa's Best 65 RGB Flocked Balsom December 3, 2016. The remote to the tree worked fine, this year it will not work. There is no other way to control functions for the tree - Bummer. I contacted customer service at Santa's Best and was told it was under warranty and they would send me one. One catch, I need the invoice. Who has an invoice for a tree purchased last year. I have the order number but they won't accept that. Guess I am going to have to purchase it. I am not happy.

@Fiero Woman I will email you an invoice for the tree you purchased last year.

Re: Replacement Remote Control

Fiero Woman — Tue, 28 Nov 2017 04:36:24 GMT

Could you email it to Santa's Best Customer Service? I do not have a printer. That is what they need. Thanks so much for your help.

Re: Replacement Remote Control

Wayne-QVC — Tue, 28 Nov 2017 04:38:06 GMT

@Fiero Woman I'm so sorry, but I'm unable to send an invoice on your behalf to a vendor unfortunately.

Re: Replacement Remote Control

Wayne-QVC — Tue, 28 Nov 2017 04:39:57 GMT

@Fiero Woman Would you like me to mail you the invoice to the billing address you have on file with us?

Re: Replacement Remote Control

Fiero Woman — Tue, 28 Nov 2017 04:46:13 GMT

No, thanks. Go ahead and email and maybe I can forward it. Thanks you so much.

Re: Replacement Remote Control

Wayne-QVC — Tue, 28 Nov 2017 05:17:39 GMT

@Fiero Woman You're welcome! All done. If you do not see the email within 24 hours, please check your spam folder.

Re: Replacement Remote Control

Fiero Woman — Thu, 30 Nov 2017 23:36:57 GMT

Sorry, still not received. I am just going to have to pay for the remote even though it is under warranty.

Re: Replacement Remote Control

dooBdoo — Fri, 01 Dec 2017 03:24:34 GMT

@Fiero Woman wrote:
Sorry, still not received. I am just going to have to pay for the remote even though it is under warranty.

@Fiero Woman, in all fairness, I believe @Wayne-QVC is trying everything he can do to help. I'll bet there's just an email problem. I wish we had a way to know who's here... let's see if this helps... I'll try a few notifications:

@Beth-QVC, @Anonymous, @Melvin-QVC, @Susan-QVC, @Eva-QVC, @Barbara-QVC, @Anonymous

Re: Replacement Remote Control

Barbara-QVC — Fri, 01 Dec 2017 00:12:03 GMT

@Fiero Woman wrote:

Sorry, still not received. I am just going to have to pay for the remote even though it is under warranty.

Hi @Fiero Woman

I am sorry that the email did not arrive. I am assuming you have also checked your spam folder? I will try resending the email to the email address that is listed on your account. Would you like me to also have a hard copy mailed to you?

Barb

Customer Care

Re: Replacement Remote Control

Fiero Woman — Fri, 01 Dec 2017 02:39:15 GMT

I am frustrated with QVC's customer service.

Re: Replacement Remote Control

gabstoomuch — Fri, 01 Dec 2017 02:48:25 GMT

@Fiero WomanHow can you possibly be frustrated with QVC's customer service?

Within minutes someone pulled up the order, and emailed you a copy of your receipt so you can get the warranty replacement.

That is stellar customer service in my opinion. Of course he cannot email it to the company. He would be releasing your private information. YOU can release your information, but QVC cannot.

Then he even offered to MAIL you a hard copy so you can get it to the Santa's Best company, and you are still not happy? Maybe your email address is wrong on your Q account. He went a step further to offer a hard copy!

Kudo's to QVC, nice work is being so responsive to this problem. There are not many companies who would even know your name or when you bought something. Way to go!

Re: Replacement Remote Control

Meowshmarrow — Fri, 01 Dec 2017 03:11:48 GMT

@Fiero Woman

If I was you, I'd accept QVC rep's kind offer of invoice in mail, and definately check my spam folder first.

I don't understand why you don't want a hard copy of invoice...since you are not sure if you can forward their email to the vendor.

Re: Replacement Remote Control

Fiero Woman — Fri, 01 Dec 2017 03:41:26 GMT

I did not receive the invoice thru email. I have never lost an email before. No sense fussing at me about that. By the time it came in the mail, I faxed it to Santa's Best and they prepared the paperwork for warranty, it would be 10 days from that date before I receive it. Almost Christmas. I will pay for it and it will be shipped immediately. I know what I am doing, Santa's Best customer is great. I have spoken with them 3 times.

Re: Replacement Remote Control

Fiero Woman — Fri, 01 Dec 2017 03:45:16 GMT

Also, I get an email from QVC each time I place an order. They must have the correct address. I also checked spam folder. Not worth worrying about now.

Re: Replacement Remote Control

Fiero Woman — Fri, 01 Dec 2017 04:29:47 GMT

Yes, please. I appreciate your help.

Re: Replacement Remote Control

Fiero Woman — Fri, 01 Dec 2017 04:37:35 GMT

Hello Barbara: email arrived and has been forwarded to Customer Service at Santa's Best. Yea I will follow up tomorrow. A million thanks for your assistance.

Re: Replacement Remote Control

Fiero Woman — Sat, 02 Dec 2017 03:25:01 GMT

After all this mess to get a copy of invoice from QVC, Santa's Best would not honor my request for a replacement defective remote, less than a year old and the pedal is also defective, because it is an is an as is. I paid $243 for this tree and it is awful I had to pay for a defective remote. The tree will not work without it. The pedal is still not working but I am retired on a fixed income and cannot afford to replace it. The payment for the remote is enough for me. I hope my $253 tree works with some kind of light. I am a widow and my husband loved Christmas. I try to keep that feeling alive in my home, even with a tree that is dead as a door nail.

Re: Replacement Remote Control

Barbara-QVC — Sat, 02 Dec 2017 03:30:51 GMT

@Fiero Woman wrote:

Hello Barbara: email arrived and has been forwarded to Customer Service at Santa's Best. Yea I will follow up tomorrow. A million thanks for your assistance.

Hi @Fiero Woman

I am glad that the email arrived. I had also requested to have a hard copy mailed just in case so you can just disregard that when it arrives.

Barb

Customer Care